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Find a Location

Franklin Transmission and Auto Care has 1 locations, listed below.

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    Business ProfileforFranklin Transmission and Auto Care

    Transmission

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Franklin Automatic Transmissions, Inc. specializes in automatic transmissions and full clutch & service repair and drive shaft repair. They offer fleet discounts, free estimates, insurance work and senior discounts. They work on both domestic and foreign cars.

    Business Details

    Location of This Business
    505A E Central St, Franklin, MA 02038-1306
    BBB File Opened:
    8/14/2009
    Years in Business:
    17
    Business Started:
    11/2/2006
    Date of New Ownership:
    3/1/2018
    Business Incorporated:
    11/2/2006
    Type of Entity:
    Corporation
    Number of Employees:
    5
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    9:00 AM - 12:00 PM
    Su:
    Closed
    Business Management
    • Mr. Richard Williams, Owner
    Contact Information

    Customer Contact

    • Mr. Richard Williams, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I got a used transmission here for over 2500$ they told me I needed an alternator for another 1100$ I told the owner I didnt have the money and the car didnt have any other problems but the transmission when it was brought there. Plus they told me my transmission would be done in a week and yet my car wasnt returned to me with serious issues until almost 3 1/2 weeks later. I put in a 500$ alternator and my car is still having the same issues that started almost instantly after they worked on my vehicle. So it is even more obvious that it is not the alternator, I also had an insurance adjuster look at the car before any work was done and was told that the car had no lights on the dashboard and the windshield wipers which wont shut off since FT worked on my car were not running on there own at the time of his inspection. I have reached out to the shop, the owner and still no response, I have lost wages from work, plus throwing money into a car that only had one issue upon its arrival to this company and yet now I am supposed to swallow all costs because they are refusing to own up to their mistakes. I am beyond upset and horrified that they are allowed to operate like this. A transmission installation that has now caused insane issues that are no fault of anyones but Franklin transmission and auto.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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