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Business Profile

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Tug and Go Dog Toys

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tug and Go Dog Toys's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tug and Go Dog Toys has 2 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order summary Durable Fire Hose Dog Toy: Dog Toys,Fire Hose, Firefighter, Dog Fetch Toy, Pet Toys,Dog Training 2 $39.90 Subtotal $39.90 Shipping $8.00 Taxes $0.00 Total $47.90 USD NEVER received these items

      Customer Answer

      Date: 09/19/2024

      I have not heard from the business in response to my complaint.

      I actually received a text from owner but no follow up

      I sent photos of  the text link definitely a scam!

      Regards 

    • Initial Complaint

      Date:08/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered July 21, 2024 it is now August 10, 2024. They took the money from my account. Nothing shipped. No way to cancel the order. Ordered 6 dog toys. Almost $70. Does not respond to email, phone calls, or text. They used to be better than this.

      Customer Answer

      Date: 08/21/2024

      I have not heard from the business in response to my complaint. I had my bank refund the money to me and they have not responded to the bank about it either. 

    • Initial Complaint

      Date:07/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased three repurposed firehose tug toys on December 14, 2023 for $46.62 plus $10 in shipping and handling for a total of $56.62 and have never received any of my purchased items. I have reached out to the owner multiple times via email at multiple listed email addresses and even provided a review on the website indicating I had never received my purchase and was still waiting. When I log into my account, my order still shows as being unfulfilled. I would like my money back for items I purchased and never received.

    • Initial Complaint

      Date:06/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two (2) reinforced sqeak toys. They immediatley withdrew the money form my account and gave me an order number (3798) on **** 2nd. Did not receive a tracking number. Been trying to reach out to them via email to see when it is going to be delivered. Also called. No response. Todays date is **** 17th.Never going to order from them again.

      Customer Answer

      Date: 06/28/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:05/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on January 13 totaling $59.85. I received a confirmation email order#**** and the money was deducted from my account. I was never received the items and have received no updates on the order status. It was never shipped. I wrote to the company 4 times and never got a response. I need a refund.

      Customer Answer

      Date: 05/26/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:04/15/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/6/24 I placed an order for dog toys totaling $42.90 with Montana Select Premium Dog Products. My credit card was immediately charged and I got a confirmation email. After 8 days I sent a followup email as I began to get suspicious. No response.I checked the company out on BBB and it seems I may be yet another customer that has been duped.

      Customer Answer

      Date: 04/25/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:03/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two dog toys from website, rcvd reciept and email saying it will ship in 5-7 days. nothing has shipped in 23 days, no response to any emails. No response via email or social media. Stole my money, nothing is shipped. Terrible business!

    • Initial Complaint

      Date:02/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two dog toys on 2/17/23. Received confirmation of order. The credit card was charged on 2/18/23 for the amount of $42.90. The website stated that shipment would occur in 5-7 business days and I would receive an email when it ships. It is past the allotted time, and I have not received any updates. I tried emailing the company several times, but have received no response. Order # was 3601.

      Customer Answer

      Date: 03/11/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:01/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 79$ on December 18th and never received any sort of confirmation or communication about anything. I emailed the company 3 times about this. And nothing , no response ever. I would like a refund.

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 products from this company on January 2nd, ****. Web-site states shipping in 5-7 business days. The company processed my payment of $32.90 immediately. After the 7 days, I attempted to email the company. Strangely you can reply to the order confirmation email or use a separate email on the website. Ive tried both emails multiple times and have not had any response (the email on the website is returned immediately (Delivery status notification-failure). I should have been more vigilant about the information on their website. It is very vague and contains much misinformation.

      Customer Answer

      Date: 01/31/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    Tug and Go Dog Toys is NOT a BBB Accredited Business.

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