Business ProfileforWorkhuman (North America)

On September 22, 2022 a co-worker and I ordered an item with our points. We both received an incorrect item and immediately contacted ***************** **************** requested we provide photographs and attempt to locate product numbers for incorrect item we received. There was absolutely no mention of the item we actually purchased until we specifically requested an update after we fulfilled the numerous requests from your company about the incorrect item, numerous photographs requested along with us doing research to find out what the product number was. (This is not our job or our responsibility, it is Work Humans, but we both acquiesced to all of Work Humans requests). As people who are very well versed in customer service, we could clearly see that the employees reaching out to us were not. Once we sent all of the information Work Human customer service requested, we requested status on the item we ordered. We chose this item out of at least 5 or 6 items that were all listed in the same price range. The response we both received was that Work Human incorrectly posted all 5 or 6 of the same items in the same price range, they cannot fulfill the order, and oh well, too bad. As two people who are well versed in customer service, we are seriously perplexed about the company's response to an error on Work Human's end and the statement that Work Human cannot fulfill an order, when they are clearly choosing not to. Despite at least 8 attempts to receive a response from a manger, our emails have been repeatedly ignored. Work Human is clearly not interested in providing a work human experience, honoring purchases only if they choose too and not even bothering to escalate an issue to a manager for response. After 8 emails, including to Work Humans Chief Human Experience ******** ****************************** Work Human is clearly more concerned about incorrect items received by customers, than a customers actual purchases from their company.