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Business Profile

Hospital

Metro West Medical Group , Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Metro West Medical Group , Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro West Medical Group , Inc has 5 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for the debt with METRO WEST MED CTR FRAMI. I have no agreement with METRO WEST MED CTR FRAMI, and they have not supplied the original contract I requested.

    • Initial Complaint

      Date:03/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 23, 2021 I was in a motor vehicle accident and transported to Metrowest Medical Center in Framingham, MA. I provided my ID and insurance information. Less than 60 days later the account is in collections, at which time I gave all my personal and insurance information to the first collector. They sent me bills saying my insurance was billed, so **************** sent PIP exhaustion letters. The exhaustion letters state on them to bill my insurance: 8/16/2022: 1st notice sent to Metrowest Medical Center 4/13/2023Next letter went out to Metrowest Medical Center 7/3/2023 Metrowest and Harvard Pilgrim 8/7/2023 Metrowest and Harvard Pilgrim 3/4/2024 HPHC and Metrowest 3/18/2024 **************** I personally mailed exhaustion letters to both Metrowest and Collectors in 2023 with a note to bill my insurance. I provided collectors with insurance information. Metrowest never billed my insurance and neither did the collectors, despite Metrowest having the information needed all along. Metrowest Medical center admitted on 3/20/2024 through a recorded line that they had the correct information but never billed the insurance company. The collectors were given the insurance information multiple times and told to bill my insurance both verbally and through letters. They never billed the insurance company, and placed a collection notice on my credit report resulting in a sharp decrease of my credit score. It may be too late to bill insurance and my credit has been negatively affected. I may have to pay $10,000 anyway. Metrowest Medical Center is at fault because they did not bill the insurance company and sent it to collections. The collection agency was also given my insurance information and told to bill my insurance verbally and via letters. The collectors did not bill the insurance company, either. The collection agency used deceptive practices by not billing the insurance and reporting false debt to credit agencies. I want the collection taken off my credit report.

      Customer Answer

      Date: 04/01/2024

      I have not heard from the business in response to my complaint.

    Metro West Medical Group , Inc is NOT a BBB Accredited Business.

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