Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving multiple calls from this company and no voicemail is left or contact information. i would like to know the name of the company seeking funds from me. I have no knowledge of what is the origin of this so called billed. They have not sent any documentation or left me any information that I can follow up on.

  

  Business Response

  Date: 04/03/2023

  After reviewing ********************** account, we have sent ****************** multiple notices explaining what the account is regarding since the account was turned over to ** back in April 2022. As she mentioned we have contacted her by phone numerous times. When we contact consumers, we do leave a message and advise them to contact us at ************. Also since receiving this complaint we have contacted ****************** by phone at the phone number she provided, have left messages, and she does not call us back. We are more than happy to help ****************** resolve her account but we can not disclose any information until we speak with her.   

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent checks to the original company I owe that they sometimes cash and sometimes don't. This was for an ambulance ride when I was passed out on my bathroom floor and was not able to say yes or no to transport reasonably. I have not received a bill in almost 5 months and the balance was never seems to go down the few times before that I received a bill. I got ONE bill from a collection agency and every attempt to reach them by email has failed...the email address on their website is undeliverable. I have debilitating anxiety over the phone and cannot deal with a debt collector via phone. I do not believe this account should have gone into collections as I send checks....it is NOT my fault they are not being cashed. These people take you when you are delirious, charge you astronomical prices than take payments only when they decide they want to. I spent years building my credit back up and both these companies are refusing to.communivate or work with me in any capacity besides pay me the whole amount.

  

  Business Response

  Date: 12/30/2022

  We have reviewed this account. It was entered into our system on 8/2/22. Since then we have sent ****************** a hand full of collection notices and tried to contact her numerous times by phone but did not receive a response from her. After months of trying to contact her, we received an email from her on 11/18/22 where she wrote that she was unable to pay the balance off in full but can afford small payments. We tried to contact her by phone to set up payment arrangements but she did not answer. We are more than happy to help her get her account resolved so we can update her credit report. Please feel free to contact ********** at ************ or you can set up a payment plan through our virtual agent. Thank you!

  Customer Answer

  Date: 12/30/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
     am unable to answer phone calls due to my anxiety and I did let you know that in a hand written letter when I sent the $500 insurance check to you once I received it. I had no idea anyone was trying to contact me by phone through this company nor could I have answered due to my anxiety even I'd they called. I never got any messages nor did I ever receive another bill from them after the initial one. I believe that they are just trying to destroy my credit at this point because I am unable to speak with them on the phone.
  Regards,

  Crystal

   

   

  

  Business Response

  Date: 01/10/2023

  ******************, we sympathize with your inability to contact ********** by phone to resolve your account therefore you can email our office at *************************************** We are more than happy to work with you to resolve your account. Thank you!  

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  I have on multiple occasions attempted to reach out to you via email but it comes back as undeliverable, that is the email address I used which is also on your website. It is NOT a valid email address.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Crystal

   

   

• Initial Complaint

  Date:12/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company just popped up on my credit report and I've not heard of this company before. There has never been a voicemail from them and I don't answer unknown numbers. As I've seen they had a strong precedent of doing this. I want them to immediately remove this from credit reporting on me as they clearly do not follow consumer protection laws. Also please note that frequently my post goes to other people as it is multiple box and gets placed in wrong slot. This attack on my credit report is unappreciated especially as it posts on Christmas Eve. They must be related to krampus.

  

  Business Response

  Date: 12/27/2022

  We have reviewed the consumer's complaint and disagree with his allegations. ************************ account was turned over to our collection agency on 4/26/18 by our client. Our initial collection attempts were done by mail and followed up with numerous phone calls. ******************** did not respond to any of our collection efforts. Due to his lack of response, we reported the account to the credit bureaus on 6/30/18 and have been updated the **** on a monthly basis since then. We would like to help ******************** get this account resolved as soon as possible, he can contact ********** at ************.

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****