Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoken to three employees over the last year about my account. We, I do not attend this gym. I was paying on my account, which was my grandfather's family account from when I signed up years ago. I stopped going. They had been charging me every month and then started charging me for a second account; I told them I did not wish to continue this membership. I am not required to continue to pay for something I do not use. In addition, two other employees told me your account would no longer be active. We can see you have not used the gym in years. I got a call from a collector's office who threatened me. I informed them I would take them to court and litigate in small claims. They said we won't do anything. I told them they better not report this to the creditors. ****** stated he would send this back to Answer Fitness. I called and spoke with a nice lady named **** and asked her for the manager position. She said her name was ******. I said I would come in and speak with them or the Owner. If I need to file a suit in small claims, I would. I have told them, and they stated that a year ago, the system made a mistake and continues to try to charge me for the monthly fees. I want this resolved, and for this company, Answer Fitness, to retract this from the creditors, and there better not be a claim filed with nonpayment of a service or membership I do not use. This is wrong in so many ways, I told them to cancel my membership and that I do not wish to continue for them to charge me for a memebership I do not use.I exspect a call back there is no reason I need to go inperson for this. I have given them hundreds of dollars over the years.

  Business Response

  Date: 11/06/2024

  i do not see any account for **** ****** in our system.  I do however have an account for ******* ****** matching that address which was transferred from **** ******. So if he is talking about ******* ******** account, that is in collections as it is past due since July of 2024.  I looked through this account and their is no cancelation on file or any notes that any type of cancelation was processed.  If he has a copy or proof of the cancelation please send it over and i will be happy to rectify.

• Initial Complaint

  Date:07/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This gym closed down during the pandemic and still collected membership fees, we requested multiple times by phone to cancel the membership due to the gym permanently shutting down. They refused to allow us el cancel stating that we had to go to their other location and cancel in person. We stated that due to the fact that we moved to another state and that I had an immune compromised situation, I wouldnt be able to go cancel in person. They continued to withdraw money from our bank account, despite the gym that I had joined no longer being open. After several attempts to cancel the membership, we finally resorted to putting a stop payment on our account so they could no longer withdraw money. Now they are threatening to send us to collections for money owed towards a service that was not provided.

  Business Response

  Date: 07/18/2023

  This account is in collections as it is past due back through April of 2023.  We have made multiple attempts to collect this debt over the past 90 days with no success.  Once it becomes 90 days past due the account goes into collections.  this is the second time this member has gone into collections as the first was when she was a member back in 2013.  the reaosn this account is past due is because she never cancelled the membership, she only cancelled her credit card for billing.  She had the same options as every other member to cancel the account which is in person or through certified mail, which both give her a receipt for proof of cancelation which is what the ************* requires.  If she can provide a copy of any tpe of cancelation receipt i would be happy to remove the account from collections.  But after talking with her through ******** and email she has stated only that she cancelled her credit card and could not provide any type of cancelation.  Also please see note provided b my staff when she called in about the cancelation process. Instead of following the procedure of cancelation she just cancelled her credit card.

   

  ************************ a 03/09/2023 04:26 PM called upset that she hasn't been cancelled since ********* gym closed. Went over it all with her and told her what she had to do to cancel. She is mad and said not driving all the way here. Told her she can also mail in a cancelation letter. -JF

  Customer Answer

  Date: 07/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed
  i  have made multiple attempts to cancel the membership since 2020, the repsonse we repeatedly got was that I would have to show ** in person to cancel, given that we were in the middle of a pandemic and I had multiple health issues going on, I feel that the business could have been more accommodating, and taken a better approach in regards to customer service. FAQ

  
  Regards,

  *********

   

   

  Business Response

  Date: 07/20/2023

  The process for cancelation was explained to the member which is in person or through certified mail. The process of cancelation is also on the membership contract she agreed to.  These are the standards for cancelation out through by the ************* and to protect the consumer. There is no way to verify any of her claims of calling in to cancel. That is why the state does not require cancels over the phone. The require in person in which they are given a receipt or through certified mail in which they are also given a receipt. This is to protect the consumer. She has not provided our facility with any type of proof of cancelation.  Unfortunately saying you called to cancel is not a valid cancelation procedure. Please also note that this is the second time this member has gone into the collections process. This is not a situation of if the member cancelled and the gym made a mistake. This member never cancelled the membership. As I have said in my previous comment. If she can provide me with any type of proof of cancelation I will be happy to rectify the situation. 

• Initial Complaint

  Date:01/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been charged for membership for over 2 years. We called to cancel over the phone during COVID and they said you have to come in person. We went in person and they said we are not in their system but we are still being billed for a monthly bill. We have no idea who to call or what to do to stop the monthly membership from being pulled from our account. We will be reaching out to the bank to see if we can get this done through them

  Business Response

  Date: 01/16/2023

  We do not have any cancelation on file or notes that the member has come int to cancel the account.  If the member has a copy of the cancelation or certified mail receipt, please forward over to me at ******************************************************* and i would be happy to look and see if a mistake was made on our end.  if the member does not have either of these please either stop in and fill out a cancelation form or mail in a certified letter of cancelation to the home clubs address and we will process. 

  Customer Answer

  Date: 01/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  We (my husband and I) were at the gym yesterday to cancel in person for the 2nd time. As mentioned the woman at the front desk said she could not find the name in the system and said someone would call us back.  Attached please find the form. I would again appreciate that our membership be cancelled. This place is really horrible and the customer service is unacceptable. I will be emailing a copy to the email address as recommended but this issue is still not resolved. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Nidal

   

   

  Business Response

  Date: 01/18/2023

  The issue with this account was the customer was continually trying to cancel an account in the name *********************** which does not exist in our system.  The reason or this is the account was transferred over to *************************** as this member took over the PT sessions from *********************** and was using them.  There is a new contract on file of PT Sessions with Nidal' name on it and also a cancelation of that contract with *****'s name on it.  So, this was not an error on part of the business as the account was transferred from one to the other and the name, they were giving us was not in our system.  I also even asked in an email if it could be under a different name, and they said no.  We have since figure this out and the cancelation has been filled out correctly and will be processed accordingly.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This gym was sold by the owner and was closed down by the end of August. I handed my cancellation form to the front desk but I did not get a copy of it. A month later I got a charge for the monthly fee I thought it was a mistake, so I removed my credit card from the file. Last week I received a letter in the mail, saying that I owe them $157 for 3 months of missed payments and late fees. They told me I had to pay because I had an ongoing membership with the other gym in foxborough, which is 8 miles from my house. I called to explain, and was told to pay them then they would cancel. I filed a complaint with the BBB, he agreed to remove all the characters and the late fees. I called again today and I was told again pay first, and that there would be another month added to my bill. They removed all of my information from their app so I can't even cancel it myself. This is my second time complaining to the BBB because the first time the owner failed to meet his terms.Thank you for your help

  Business Response

  Date: 12/07/2022

  this member is past due in an amount over 90 days.  once this happens which we notified the member of the account becomes returned for collections and is forwarded to a collections company.  we gave this member an opportunity before this happened to clear up the account and waive all late fee's and service fees as there is nothing on file as far as any cancelation and he could not provide us with any proof of cancelation.  He would need to pay the past due and we will gladly cancel their account.  or if he can provide us with proof he cancelled back in August we will happily waive all past due amount.  

  Customer Answer

  Date: 12/07/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  If my membership was canceled and submitted to collection, why was there another charge on my account for this month? Based on what you said, my account should be closed. I do not have a contract with you, my contract ended after one year and switched over to month-to-month. Why wasn't I notified by the gym after the first month of no payments? Do you have to wait 90 days? Is the gym is Foxborough owned by the same owner? Please provide me with your name and title id like to know who I'm speaking to. 
  
  

  Mena

   

   

  Business Response

  Date: 12/08/2022

  this account becomes returned for collection after 90 days.  this account is past due for Sept, Oct and Nov.  We have contacted you multiple times about the delinquency.  Please see below.  also note our billing company gave you the same information we gave you.  i also spoke to you through email and gave you this information.  in each instance you declined to pay the past due balance and with that the debt grows for up to 90 days and service fees and late fees are added.  please see below :

  09/21/2022 12:49 PM LMV LEFT MESSAGE ON MOBILE VOICEMAIL DIALER
  09/21/2022 *** AGENTLESS DAILY ***************
  09/21/2022 *** USER ID : DIALER DIALER
  09/21/2022 *** CALL ID : ********** DIALER
  09/22/2022 09:09 AM TXT Account selected for Day 11 SMS message DIALER
  09/26/2022 04:38 PM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
  09/26/2022 *** AGENTLESS DAILY DIALER
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  09/27/2022 10:03 AM ED1 Draft Late Email 1 EML ********* DAYEND
  09/27/2022 07:28 PM DPC DISCONNECTED PHONE - CELL DIALER
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  09/27/2022 07:28 PM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
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  09/29/2022 10:18 AM DPC DISCONNECTED PHONE - CELL DIALER
  09/29/2022 *** AGENTLESS DAILY DIALER
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  09/29/2022 10:18 AM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
  09/29/2022 *** AGENTLESS DAILY DIALER
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  09/30/2022 11:24 AM ACB ALL CIRCUITS ARE BUSY DIALER
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  10/03/2022 05:43 PM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
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  10/04/2022 01:53 PM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
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  10/05/2022 08:32 AM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
  10/05/2022 *** AGENTLESS DAILY DIALER
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  10/06/2022 08:05 AM TXT Account selected for Day 25 SMS message DIALER
  10/06/2022 08:46 AM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
  10/06/2022 *** AGENTLESS DAILY DIALER
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  10/07/2022 02:24 PM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
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  10/10/2022 12:36 PM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
  10/10/2022 *** AGENTLESS DAILY DIALER
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  10/11/2022 03:46 PM DPC DISCONNECTED PHONE - CELL DIALER
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  10/12/2022 08:05 AM ED2 Draft Late Email 2 EML ********* DAYEND
  10/12/2022 03:08 PM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
  10/12/2022 *** AGENTLESS DAILY DIALER
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  10/12/2022 03:08 PM DPC DISCONNECTED PHONE - CELL DIALER
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  10/12/2022 10:40 PM OPN OPEN-END INVOICES GENERATED DAYEND
  10/13/2022 08:50 AM DPC DISCONNECTED PHONE - CELL DIALER
  10/13/2022 *** AGENTLESS DAILY DIALER
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  10/13/2022 08:50 AM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
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  10/17/2022 06:13 PM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
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  10/18/2022 12:51 PM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
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  10/19/2022 06:14 PM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
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  10/20/2022 04:53 PM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
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  10/21/2022 08:42 AM TXT Account selected for Day 40 SMS message DIALER
  10/21/2022 10:51 AM DPC DISCONNECTED PHONE - CELL DIALER
  10/21/2022 *** AGENTLESS DAILY DIALER
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  10/21/2022 10:51 AM DPH DISCONNECTED/NO LONGER IN SERVICE - HOME DIALER
  10/21/2022 *** AGENTLESS DAILY DIALER
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  10/26/2022 11:55 AM ACB ALL CIRCUITS ARE BUSY DIALER
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  10/27/2022 08:36 AM ACB ALL CIRCUITS ARE BUSY DIALER
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  10/28/2022 08:45 AM ACB ALL CIRCUITS ARE BUSY DIALER
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  10/31/2022 04:09 PM ACB ALL CIRCUITS ARE BUSY DIALER
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  11/01/2022 08:53 AM ED3 Draft Late Email 3 EML ********* DAYEND
  11/01/2022 08:55 AM ACB ALL CIRCUITS ARE BUSY DIALER
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  11/02/2022 08:45 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/02/2022 *** AGENTLESS DAILY DIALER
  11/02/2022 *** USER ID : DIALER DIALER
  11/02/2022 *** CALL ID : ********** DIALER
  11/02/2022 09:24 AM TXT Account selected for Day 52 SMS message DIALER
  11/03/2022 11:16 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/03/2022 *** AGENTLESS DAILY DIALER
  11/03/2022 *** USER ID : DIALER DIALER
  11/03/2022 *** CALL ID : ********** DIALER
  11/03/2022 11:16 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/03/2022 *** AGENTLESS DAILY DIALER
  11/03/2022 *** USER ID : DIALER DIALER
  11/03/2022 *** CALL ID : ********** DIALER
  11/04/2022 04:30 PM ACB ALL CIRCUITS ARE BUSY DIALER
  11/04/2022 *** AGENTLESS DAILY DIALER
  11/04/2022 *** USER ID : DIALER DIALER
  11/04/2022 *** CALL ID : ********** DIALER
  11/04/2022 04:30 PM ACB ALL CIRCUITS ARE BUSY DIALER
  11/04/2022 *** AGENTLESS DAILY DIALER
  11/04/2022 *** USER ID : DIALER DIALER
  11/04/2022 *** CALL ID : ********** DIALER
  11/07/2022 02:01 PM ACB ALL CIRCUITS ARE BUSY DIALER
  11/07/2022 *** AGENTLESS DAILY DIALER
  11/07/2022 *** USER ID : DIALER DIALER
  11/07/2022 *** CALL ID : ********** DIALER
  11/07/2022 02:01 PM ACB ALL CIRCUITS ARE BUSY DIALER
  11/07/2022 *** AGENTLESS DAILY DIALER
  11/07/2022 *** USER ID : DIALER DIALER
  11/07/2022 *** CALL ID : ********** DIALER
  11/08/2022 11:58 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/08/2022 *** AGENTLESS DAILY DIALER
  11/08/2022 *** USER ID : DIALER DIALER
  11/08/2022 *** CALL ID : ********** DIALER
  11/08/2022 11:58 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/08/2022 *** AGENTLESS DAILY DIALER
  11/08/2022 *** USER ID : DIALER DIALER
  11/08/2022 *** CALL ID : ********** DIALER
  11/09/2022 09:00 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/09/2022 *** AGENTLESS DAILY DIALER
  11/09/2022 *** USER ID : DIALER DIALER
  11/09/2022 *** CALL ID : ********** DIALER
  11/09/2022 09:00 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/09/2022 *** AGENTLESS DAILY DIALER
  11/09/2022 *** USER ID : DIALER DIALER
  11/09/2022 *** CALL ID : ********** DIALER
  11/10/2022 03:05 PM ACB ALL CIRCUITS ARE BUSY DIALER
  11/10/2022 *** AGENTLESS DAILY DIALER
  11/10/2022 *** USER ID : DIALER DIALER
  11/10/2022 *** CALL ID : ********** DIALER
  11/10/2022 03:05 PM ACB ALL CIRCUITS ARE BUSY DIALER
  11/10/2022 *** AGENTLESS DAILY DIALER
  11/10/2022 *** USER ID : DIALER DIALER
  11/10/2022 *** CALL ID : ********** DIALER
  11/11/2022 07:15 AM CHG Email Not Delivered 31 EML ********* SWPDCU
  11/11/2022 08:13 AM LD2 Draft Late Letter 2 REN ********* DAYEND
  11/11/2022 08:13 AM LD3 Draft Late Letter 3 REN ********* DAYEND
  11/11/2022 11:31 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/11/2022 *** AGENTLESS DAILY DIALER
  11/11/2022 *** USER ID : DIALER DIALER
  11/11/2022 *** CALL ID : ********** DIALER
  11/11/2022 11:31 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/11/2022 *** AGENTLESS DAILY DIALER
  11/11/2022 *** USER ID : DIALER DIALER
  11/11/2022 *** CALL ID : ********** DIALER
  11/14/2022 03:54 PM ACB ALL CIRCUITS ARE BUSY DIALER
  11/14/2022 *** AGENTLESS DAILY DIALER
  11/14/2022 *** USER ID : DIALER DIALER
  11/14/2022 *** CALL ID : ********** DIALER
  11/14/2022 03:54 PM ACB ALL CIRCUITS ARE BUSY DIALER
  11/14/2022 *** AGENTLESS DAILY DIALER
  11/14/2022 *** USER ID : DIALER DIALER
  11/14/2022 *** CALL ID : ********** DIALER
  11/15/2022 08:22 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/15/2022 *** AGENTLESS DAILY DIALER
  11/15/2022 *** USER ID : DIALER DIALER
  11/15/2022 *** CALL ID : ********** DIALER
  11/15/2022 08:22 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/15/2022 *** AGENTLESS DAILY DIALER
  11/15/2022 *** USER ID : DIALER DIALER
  11/15/2022 *** CALL ID : ********** DIALER
  11/16/2022 09:55 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/16/2022 *** AGENTLESS DAILY DIALER
  11/16/2022 *** USER ID : DIALER DIALER
  11/16/2022 *** CALL ID : ********** DIALER
  11/16/2022 09:55 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/16/2022 *** AGENTLESS DAILY DIALER
  11/16/2022 *** USER ID : DIALER DIALER
  11/16/2022 *** CALL ID : ********** DIALER
  11/17/2022 08:14 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/17/2022 *** AGENTLESS DAILY DIALER
  11/17/2022 *** USER ID : DIALER DIALER
  11/17/2022 *** CALL ID : ********** DIALER
  11/17/2022 08:14 AM ACB ALL CIRCUITS ARE BUSY DIALER
  11/17/2022 *** AGENTLESS DAILY DIALER
  11/17/2022 *** USER ID : DIALER DIALER
  11/17/2022 *** CALL ID : ********** DIALER
  11/18/2022 01:33 PM ACB ALL CIRCUITS ARE BUSY DIALER
  11/18/2022 *** AGENTLESS DAILY DIALER
  11/18/2022 *** USER ID : DIALER DIALER
  11/18/2022 *** CALL ID : ********** DIALER
  11/18/2022 01:33 PM ACB ALL CIRCUITS ARE BUSY DIALER
  11/18/2022 *** AGENTLESS DAILY DIALER
  11/18/2022 *** USER ID : DIALER DIALER
  11/18/2022 *** CALL ID : ********** DIALER
  11/21/2022 08:59 AM LD4 Draft Late Letter 4 REN ********* DAYEND
  11/28/2022 05:08 PM DFT CALLING REGARDING A BILLING ISSUE JCRI01
  11/28/2022 05:08 PM CR1 First Customer Call ******
  **/**/2022 *** MEMBER ASKED WHY HER ACCOUNT IS STILL AC JCRI01
  11/28/2022 *** TIVE JCRI01
  11/28/2022 05:08 PM FYI FOR YOUR INFORMATION JCRI01
  11/28/2022 *** NO RS/PT IN DT JCRI01
  11/28/2022 05:08 PM FYI FOR YOUR INFORMATION JCRI01
  11/28/2022 *** MEMBER CALLED REGARDING WITH HIS JCRI01
  11/28/2022 *** MEMBERSHIP. I ADVICE HIM THAT HIS JCRI01
  11/28/2022 *** MEMBERSHIP WAS TRANSFER TO A DIFFERENT JCRI01
  11/28/2022 *** LOCATION. MEMBER GET UPSET. MEMBER ASK JCRI01
  11/28/2022 *** FOR A SUPERVISOR JCRI01
  11/28/2022 05:08 PM TSQ TRANSFERRED TO SUPERVISOR QUEUE JCRI01
  11/28/2022 05:09 PM URA USER REVIEWED ACCOUNT ******
  **/**/2022 05:11 PM NSF Reason for *************** Fee: RMER01
  11/28/2022 05:11 PM NSF Reason for *************** Fee: RMER01
  11/28/2022 05:11 PM NSF Reason for *************** Fee: RMER01
  11/28/2022 05:11 PM NSF Reason for *************** Fee: RMER01
  11/28/2022 05:11 PM NSF NSF fee for ***** on ******** waived. RMER01
  11/28/2022 05:11 PM LAT Late fee for **** on ******** waived. RMER01
  11/28/2022 05:11 PM LAT Late fee for **** on ******** waived. RMER01
  11/28/2022 05:11 PM LAT Late fee for **** on ******** waived. RMER01
  11/28/2022 05:13 PM CHG Email ********* ********************** 05:13 PM CHG Email address - ***************** RMER01
  11/28/2022 05:14 PM TSC TOOK SUPERVISOR CALL RMER01
  11/28/2022 *** STATES THAT HE DIDN'T RECEIVED ANY RMER01
  11/28/2022 *** NOTES FROM HIS HOME CLUB THAT HIS RMER01
  11/28/2022 *** MEMBERSHIP WILL TRANSFERRED // MEM JUST RMER01
  11/28/2022 *** WANTS TO CNX THE **** AND DIPUTESB THE RMER01
  11/28/2022 *** BALANCE RMER01
  11/28/2022 06:24 PM URA USER REVIEWED ACCOUNT ******
  **/**/2022 07:10 PM FYI FOR YOUR INFORMATIO********************** *** CLUB RESPONDED // YOU CAN FORWARD HIM RMER01
  11/28/2022 *** BACK TO THE ***** WE WILL HANDLE IT. RMER01
  11/30/2022 08:47 AM TXT Account selected for Day 80 SMS message DIALER
  11/30/2022 07:03 PM ACB ALL CIRCUITS ARE BUSY DIALER
  11/30/2022 *** AGENTLESS DAILY DIALER
  11/30/2022 *** USER ID : DIALER DIALER
  11/30/2022 *** CALL ID : ********** DIALER
  11/30/2022 07:03 PM ACB ALL CIRCUITS ARE BUSY DIALER
  11/30/2022 *** AGENTLESS DAILY DIALER
  11/30/2022 *** USER ID : DIALER DIALER
  11/30/2022 *** CALL ID : ********** DIALER
  11/30/2022 09:16 PM URA USER REVIEWED ACCOUNT ******
  **/**/2022 07:28 AM TXT Collection process complete DAYEND
  12/01/2022 05:43 PM ACB ALL CIRCUITS ARE BUSY DIALER
  12/01/2022 *** AGENTLESS DAILY DIALER
  12/01/2022 *** USER ID : DIALER DIALER
  12/01/2022 *** CALL ID : ********** DIALER
  12/01/2022 05:43 PM ACB ALL CIRCUITS ARE BUSY DIALER
  12/01/2022 *** AGENTLESS DAILY DIALER
  12/01/2022 *** USER ID : DIALER DIALER
  12/01/2022 *** CALL ID : ********** DIALER
  12/01/2022 06:45 PM URA USER REVIEWED ACCOUNT ******
  **/**/2022 05:38 PM ACB ALL CIRCUITS ARE BUSY DIALER
  12/06/2022 *** AGENTLESS DAILY DIALER
  12/06/2022 *** USER ID : DIALER DIALER
  12/06/2022 *** CALL ID : ********** DIALER
  12/06/2022 05:38 PM ACB ALL CIRCUITS ARE BUSY DIALER
  12/06/2022 *** AGENTLESS DAILY DIALER
  12/06/2022 *** USER ID : DIALER DIALER
  12/06/2022 *** CALL ID : ********** DIALER
  12/07/2022 02:37 PM ACB ALL CIRCUITS ARE BUSY DIALER
  12/07/2022 *** AGENTLESS DAILY DIALER
  12/07/2022 *** USER ID : DIALER DIALER
  12/07/2022 *** CALL ID : ********** DIALER
  12/07/2022 02:37 PM ACB ALL CIRCUITS ARE BUSY DIALER
  12/07/2022 *** AGENTLESS DAILY DIALER
  12/07/2022 *** USER ID : DIALER DIALER
  

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Answer is Fitness club in *************** since 2019, even during the pandemic. I did not ask to get a refund for the time they were closed down. Just trying to be helpful to the community, the facility has been closed down since august of 2022. I filled out a cancellation form and handed it out to the front desk. Today I received a letter in the mail saying that I owed them $158.47, because they transfered my membership to the Foxboro club without my confirmation. When I called them, I was told the membership could be canceled effective immediately, with the condition of having to pay them first. The club is 9 miles away from my house. I already have had another membership since September. I don't think it is fair to pay $158 for something I never asked for.

  Business Response

  Date: 11/29/2022

  We did not bill any of our members when the gym was closed so there would be no need for a refund.  we were one of the few gyms to not bill our members during this time.  As far as the transfer to our Foxboro club we were required to give 30 days' notice.  Instead, we gave over 90 days' notice on multiple platforms for all members to be aware that memberships would be transferred to our Foxboro location oif not cancelled by 8/31.  we even waived the 30 da cancelation clause in Dec so members wouldn't be billed after 8/31 if they cancelled anytime in the month we were closing.  as far as the 90-day notice this was provided through multiple emails, through our app, on our website and in club for 90 days prior to our closing.  All members had ample opportunity to properly cancel the account.  this account is now 90 days past due.  I will gladly waive all late fees and service fees if he follows the correct cancelation procedure.

  Customer Answer

  Date: 11/29/2022

  I do not accept or agree with that. As I should not have to take any further actions on this matter. I canceled my membership with the *************** location where I was a member. Also, I never received any communication in regards to opting out of a membership with Foxboro. Please provide proof that such communication was ever sent to me. Otherwise, I fulfilled my obligation to cancel with *************** and should be done with this. 

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Mena

   

   

  Business Response

  Date: 11/29/2022

  if this membership was cancelled as you have said than please provide me with the proof of cancelation and i would be happy to rectify the account.  lastly the notifications we sent out were in multiple ways not just email.  it was posted in the club sent out through the app, posted on our website which you can still see if you go to it. we have the right to transfer your membership per the contract. you have to right to cancel it. so like i said earlier if you cancelled the account than i will gladly rectify the account. if not you would have to pay the amount past due and officially cancel the account. please note the closing of *************** club was also in the sun chronicle newspaper. we were simply required to email and post in club for 30 days. we went well beyond that with over ******************************** more than just the club and through multiple emails.