Business ProfileforPioneer Heating and Cooling, Inc.

I called Pioneer Heating & Cooling Inc. on a Tuesday to make an appointment as our furnace had stopped responding to our thermostat. Speaking to the woman who answered the phone, she "put me on the schedule, and hopefully someone would be out by Thursday". Thursday came and went, so I called back. They were able to schedule a technician for early Friday morning, she said the service fee was a flat fee of $99, and the technician would provide an estimate of any repairs if it was unable to be fixed while they were here. I agreed.On Friday, I walked the technician through the steps we had taken to fix the problem. He disassembles the furnace panels, unplugs the wiring, and locates the issue: the flame sensor has gone bad. "No problem" I say, how much would it be to replace it? $199 + tax. Seems high for such a small part. He also doesn't have one with him, so after 11 minutes at my residence he leaves, and tells me he might be back today if they have it in stock, he might not.I do not hear from PH&C or the technician for 8 hours. I do a simple ****** search, and the part averages $8 with a HIGH price of $11. I call PH&C and they say "it costs what it costs". They are able to give me no explanation other than the technician deciding the price(s).I call the technician and ask, he provides me with no additional information other than the price again: $199 + tax. I inform him that I am not interested in his repair, at which time he asks for my credit card information. He claims the total is now $178, instead of the $99 originally agreed upon at the time of booking. He quotes me at $79 for an hour of work, despite his 11 minutes at my residence and the fact that he disassembled my furnace and left it. I decline to give my credit card information and instead ask to be billed.Today I receive a bill for $244. Quoting the original $99 "Trip Charge", and now $145 for the 11 minutes the technician was at my residence. No installation, no part, no nothing: $244.