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Business Profile

New Car Dealers

Mattie Imports, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my 2011 VW Toureg in 1/4/2024 because of noise right side of engine. Dealership diagnoses issue and claims engine is out of time -28 degrees. Dealership quoted price 5399 I accepted . Work began and did complete until 2/22/24 seven weeks.Noise still exists dealership proposes injector change out I agreed . Noise remains dealership removed injectors I drove car home. Driving approx. a couple thousand miles check engine light comes on and car has code ***** engine out of time. Returned car to the dealer 5/13/24 .They begin work under warranty from initial timing job. No communication from dealership May - June at this point I contacted ********** USA as to intervene on my behalf. They return status on car as waiting for parts .I showed up at dealership in person and they state that they are awaiting advice from a master tech. They contacted me 7/8/24 and state the timing issue requires replacement of crankshaft sensor and will cost over 3000$ an hour or so later they call and state that whats requires replacement is a camshaft and will cost 4000$. I wish to get my vehicle repaired in a timely communicative way on a mater that they began and misdiagnosed and still have conflicting ideas of repair . I require assistance in rectifying . Thank you in advance

    Customer Answer

    Date: 07/26/2024

    I have not heard from the business in response to my complaint.

Mattie Imports, Inc. is NOT a BBB Accredited Business.

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