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Business Profile

Mufflers

Midas Fall River

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a coupon online for $29.99 synthetic blend oil change or $20 off full service oil change and booked online. I arrived and told them just wanted a regular full synthetic blend oil change that is $29.99. They took in and completed it so I said do u need this coupon now or did it have to be before. He said yes before. I was like it doesn't say that and booked online. He then said he would put in coupon. The total was then *****. I didn't want to argue so paid and left. When I looked at receipt there was $20 discount but they charged me for full oil change service changing oil filter etc. I did not request that or need it as there was a brand new filter in it. They only asked me if wanted to change air filter n tires in which I denied. Im trying to dispute this charge because total should be only around $70. They did a service i didn't request and can't change it as they tell u when its done so

    Customer Answer

    Date: 06/04/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Work was done on 3-21-25. Invoice#*******. Paid $2800.00. Went in to have exhaust fixed. After repairs about a week later started having problems. Brought it to another midas because original midas wouldn't answer phone. The 2nd midas looked at it & said the wrong Y-pipe was put in. They heated & beat the pipe to make it fit. 2nd midas located in **************. took photos. Also stated they've had other customers from fall ********************************************* come in with repair issues.

Midas Fall River is NOT a BBB Accredited Business.

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