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Business Profile

Display Designer

Displays2go
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ************************************* Id like a full refund please. A full refund which includes the delivery fee as per YOUR representative which I have in writing.

    Business Response

    Date: 05/30/2024

    This customer was first issued a refund of $902.43 on 5/20/24 which didnt include the shipping charges of $296.66. The customer received the cases with damage, so they should have been issued a full refund on the order.  We noticed this error on 5/22/24 and processed the refund for the balance.  We emailed to customer the credit card receipt on 5/22/24.

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************ll 6. This resolution was after 7 emails and 3 phone calls made to get to this resolution.Displays2go supposedly set up a pick up for 2/12 from 8a-5p. ***** never showed. I had to have my husband drive back and forth 20 min to bring these 6 heavy boxes outside then inside on Monday. I called on 2/12 they rescheduled a pickup for 2/13/2024 from 7a-1p. My husband had to drive another 20 min on this morning to bring the boxes outside. Pickup never happened. I called Displays2go and they were going to contact ***** and call me back. Instead of calling me back they emailed me stating this was never initially scheduled and now will have a pickup of tomorrow 2/13, therefore my husband needing to drive another 40 min (total) to bring them in and out again. Displays2go will also not refund me until they received their items back which I cannot wait for. I need a refund immediately as well as these 6 boxes picked up as this was a manufacturer issue.

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    The company has taken care of the issue, I would like to withdraw my complaint. 


    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********

    leave a review regarding this kiosk. They were also hiding negative reviews and only displaying the positive ones for their products. Should buyers been able to read accurate and transparent reviews, we would have avoided purchasing this unit. I am seeking an exchange for the new unit with updated firmware, or a full refund.

    Business Response

    Date: 01/25/2024

    We have been in touch with Mr. **** regarding his purchase and asked for videos and instruction of his personal software being used.  The reason for the slowness has been investigated and determined to be related to the internet connection at the location where the unit is being used.  We've tested an identical unit with the same software as Mr. **** and the unit is functioning as intended.  The kiosk is not outdated.   As with all operating systems, there are newer versions that are created over time for our digital displays. 

    Mr. **** did have a problem updating his online review and that was determined to be an error in our deployment to our web code in our system that has since been corrected.  We do not intentionally hide any reviews. 

     We continue to work with Mr. **** to make sure he has a functioning unit for his upcoming tradeshows.

  • Initial Complaint

    Date:08/31/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.

    Business Response

    Date: 09/22/2023

    We will reach out to ************ so that she can verify her identity before we make any changes in our system.

  • Initial Complaint

    Date:03/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    As of 3/10/23, Displays2go has made no attempt to contact me regarding this matter and no refund has been processed. 

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Narin

     

     

    ept the return and unable to refund me. I have now paid $1,462.94 with no product or refund.

    Business Response

    Date: 03/09/2023

    We apologize for the confusion on our part with this order and will be issuing your refund immediately.

    Business Response

    Date: 03/20/2023

    We issued a credit in the amount of $1462.93 on 3/9/2023 to credit card used to pay for initial order.  We will contact you today to verify this information as your credit card bank should have this credit, but depending on your billing cycle, it may not appear on your statement until the following pay period.

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