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EDC Titan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.

    Business Response

    Date: 06/18/2025

    The customer requested a return primarily due to the perceived delay in delivery. The item in questiona high-demand kniferequired a longer production time due to significant order volume. Once it was ready, we prioritized the shipment and expedited it to the customer.

    Regarding the return issue, we informed the customer that we have multiple suppliers for different products. The knife they purchased was fulfilled by our supplier in *****. As such, any return of that item would need to be sent to the supplier's warehouse in *****. We also clearly communicated that international return shipping costs can be quite high.

    To avoid unnecessary cost and inconvenience to the customer, and considering the product was delivered in perfect condition and fully functional, we offered the customer a $50 discount to keep the item as a gesture of goodwill.

    The customer also mentioned the return address listed on our website. We clarified that the return address shown online only applies to products shipped from our U.S.-based suppliers. Unfortunately, returns sent there for items fulfilled from overseas cannot be processed, and we would not be able to issue a refund in such cases.

    Additionally, the customer initiated a chargeback with their bank on May 22. We have submitted all necessary documentation to the bank for review. At this point, we are awaiting the outcome of that process, which will ultimately determine whether a refund is issued.

    We believe we have acted transparently and made a good faith effort to resolve the matter in a way that is fair to both the customer and our business. We remain available for any further clarification you may require.

    Sincerely,
    *****
    Customer Service Department
    ****************

    Customer Answer

    Date: 06/18/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
    Hello, correct me if I am wrong but no where on the website I purchased the product does it say it needs to be sent to ***** to return. The attached are pictures taken off of the website I placed the order when they tried to tell me it wasnt returnable. I can attach photos of those emails they sent to me as well. As well as they are lying about the return reason. It is being returned due to it being poorly made, not that it should matter because it also states on there website: if you are not satisfied you have 30 days to return the product. Which they tried to fight every step of the way, and yes I have all the emails from that as well. They are performing shady business practices and trying to act like they arent. But I have all the evidence to support otherwise.

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Isaiah

     

     

EDC Titan is NOT a BBB Accredited Business.

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