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Business Profile

Liquor Store

Crown Liquors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase for an item that I purchase weekly from this store. On 2/22/23 my order was canceled and I was told the shipment will be in on 2/23/23. I went to the store and they merchant charged $75 the item is $60. I explained that im the online customer. The merchant insisted the price is $75. I then pulled up the door dash app that showed the item is listed for $60. I placed my online order and the merchant canceled my order. He refused to honor the price listed. I

    Business Response

    Date: 03/28/2023

    BBB complaint # ******** I researched this matter with the manager on duty, and he informed me that the item ordered online on Doordash had not been updated with a recent price increase for the item ordered. The customer was informed that the DoorDash app was not updated to reflect the accurate price for item. We are willing to honor the listed price for one bottle only, which we will sell at below our cost for the bottle. Thank you

Crown Liquors is NOT a BBB Accredited Business.

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