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Business Profile

Tool Maker

Disston Tools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Maker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 28, 2024 I filed a Better Business Bureau complaint against Disston for faulty metal in their Drill Bit manufacting. BBB Assigned Complaint# ********. The BBB said it sent the case to ******************************* Office, who then forwarded it to ************* BBB ********* has been 7 Months now and BBB has not appeared to have let Complaint# ******** slide thru the cracks or to become missing; is Disston going to honor the lifetime warranty for the defective Drill Bits? Here is the original BBB Complaint: "Description of complaint:Disston Company ****************************************** towhich BBB Website would not accept nor the website point out why they would not accept the name, and address of this organization just stating "check address" when I looked up the address and input it correctly is the company. On December ****** I submitted a complaint in the Disston Company website"Contact Us" section. I bought some defective Aggresssor Drill Bits that snapped upon first use. The sizes of the defective Disston Aggressor Drill Bits were 3/32 and 1/16 and 7/64. They were sharp, but the metal so defectively made that they just broke in half. Disston Company never responded to the complaint I made on the Defective Drill Bits. And they were not cheap. I bought them thinking the more expensive ones were made better. I finished the job with ***** Brand Drill Bits and had no problem with the less costly ***** drill bits."

    Customer Answer

    Date: 10/01/2024

    No Mr. ********* I have not heard from Disston Tools as of yet (today is October 1, 2024).  

    I thank you for your persistence in trying to get this matter resolved.

    Business Response

    Date: 10/01/2024

    The Customer is stating that there was a Lifetime Warranty on our Aggressor Drill bits, these are consumable products and do not carry a Lifetime Warranty 

    We discontinued the Drill bits which were in question a number of years ago, so we have sent out Blu-Mol Xtreme Drill Bits 3/32 and 1/16 and 7/64.

    The Replacement Drills were sent directly to *** ****** the complainant. Tracking number: ** *** *** ** **** ****

    We hope that this closes this situation going forward 

    Customer Answer

    Date: 10/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you BBB for waiting and being persistant.  Senior Director ****** ***** sent and e-mail to me that he is mailing replacement bits.  A delay has apparently been caused as customer service sent the problem to the Director of Development to assess the problem and handle the matter.  

    Sincerely,

    *** ******

Disston Tools is NOT a BBB Accredited Business.

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