Business ProfileforFurnari Jewelers

On January 13'24, I engaged in a substantial financial transaction with Furnari Jewelers, committing a total expenditure of $3,506.25. This transaction centered on the purchase of a pair of stud earrings, specifically described as 2.06-carat diamond 14k white gold stud earrings. My expectations were unequivocal to receive high-quality jewelry.Expanding upon my concerns, I wish to underscore that the backings of these earrings unequivocally display conspicuous signs of distortion and discoloration, indicative of extensive wear and tear or outright deterioration. These distressing observations, in turn, give rise to profound apprehensions surrounding both the safety and hygiene associated with wearing the earrings in question.Remarkably, throughout the transaction process, including all in-store presentations, I was never afforded the opportunity to inspect the earrings from the rear. I refrained from insisting on close inspection due to a lack of information provided, which would have indicated that my right to return the product in the event of a fault was contingent on such an examination.Of significant note is the complete absence of any mention of a 'no returns' policy on the store's website, despite the transaction transpiring in person. This lack of disclosure becomes a salient point in this dispute.I made diligent efforts to contact the Business before filing this complaint, seeking an amicable resolution. Regrettably, I received no response or constructive engagement .I now unequivocally assert my sole and unwavering demand: a complete refund of the $3,506.25 that I expended on these earrings. The earrings have palpably failed to fulfill their primary function safe and hygienic ear-wearing. Consequently, a prompt and full refund is not only just but imperative. Importantly, I reiterate that I have not donned or used the earrings in any manner and am fully prepared to return them in the same pristine condition in which they were originally procured.