Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two pair of Deer Stag Shoes (one pair of Tribune and one pair of Times) from Shoes.com. To return them, I opened the website of Shoes.com, from whence I had purchased them, to seek directions for the return. A new webpage pulled up instead, explaining that Shoes.com is now a part of DSW.com. For return directions (for shoes bought from Shoes.com within the past thirty days), call the number listed. So, I called the number listed.An agent named ******** instructed me to include as much information as possible, such as the order number; item description; reason for return; place them in the original boxes (two shoe boxes packed into one large box); and mail them ****** to:Shoes.com Web Return ************************************************************* In addition, I had to pay $18.50 at the post office (I have the receipt).After over a month, there was no response. So, I attempted to call ********, three times, without success. On the fourth call, one of her fellow workers told me to call DSW.com, at ************. This I did. An agent there took the return tracking number, and my information, placed me hold for about twenty minutes, and then finally told me she would resolve the problem and contact me, by e-mail. She never contacted me.So, I called DSW over and over, again. Various agents there directed to call the following numbers:************ 888-233-6743 800-712-6600 ************ Some of these numbers did not work. At the others, the agents knew not what to do. Therefore, I have exhausted myself trying to verify my return parcel (obviously in *****, **), and get the refund in the amount for which I paid:$118.00 (shoes)$18.50 (mail)$136.50 (total)Wherefore, please assist me with this unethical business matter.*****************************

  Customer Answer

  Date: 10/03/2022

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:09/19/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase with Nuheel on Sept 8. 2022 in the amount of $59.98 including $19.95 expedited shipping. I havent received a confirmation with shipping info or tracking from them. I have emailed them with the email listed on their website twice and Ive had no response. There is no address or phone number listed on their website to contact them. Just an email. And I have received no merchandise that I purchased, yet, either.

  Customer Answer

  Date: 09/30/2022

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:08/22/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on the 21st of August 2022 and wanted to cancel the order because of an out of town emergency. Called customer service and they told me I had 24 hours to cancel and they couldnt cancel the order because they ship from ***** and my 24 hours has lapsed because of time difference in *****. Finally got the rep **** reference #****** to try to submit the cancellation and he would call me tomorrow. I just opened a PayPal account, but at the time of the order I gave my debit card #. They say they work with PayPal. I dont know if this transaction applies. I just want the order cancelled and the charges reversed or refunded. I hope you can help me.