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Business Profile

Auto Detailing

Plymouth Auto Detail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

This profile includes complaints for Plymouth Auto Detail's headquarters and its corporate-owned locations. To view all corporate locations, see

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Plymouth Auto Detail has 2 locations, listed below.

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    • Plymouth Auto Detail

      309 Tremont St Carver, MA 02330-1768

    • Plymouth Auto Detail

      5 Water St Plymouth, MA 02360

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/6/23 I had an appointment at Plymouth Auto Detail to have my car detailed and on the day of the appointment I had an emergency and was an hour late. When I arrived for my appointment the employee/owner stated that they could not take my car as they are busy and I was late to my appointment. I told them that I understood and asked if I could either reschedule my appointment or get a refund back from the gift card I received. I communicated with the employee/owner that I can only do Thursdays/Fridays due to the fact that I work the other days and cant afford to not have my car for 4-5 hours. The employee/owner then rescheduled me for 10/12 for an appointment and also asked when I purchased the gift card. I told them that I received the gift card as a gift 2 years ago and the employee/owner said that they would not be able to accept or give me a refund for the gift card as it was purchased a long time ago. I stated that on the gift card the expiration date did not have a specific date. They then told me to bring the gift card in on my next appointment so that they can take a look at it and I said ok. On 10/12/23 I was on time for my appointment and the business was closed. I called the business and they stated that I did not have an appointment and that they could not take my car as they had a doctors appointment. An hour later after leaving the business without receiving the service or refund they called me and stated that they would take me in for Monday (which is a work day that I could not do and they knew that) when I was in the middle of the call, the employee/owner hung up the phone. At this point, I believe that the business is giving me the run around as they dont want to provide me the service due to me as a non-paying customer. I would just like to get my full refund and never have to deal with this business.

      Customer Answer

      Date: 10/29/2023

      I have not heard from the business in response to my complaint.

    Plymouth Auto Detail is NOT a BBB Accredited Business.

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