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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My gotobus confirmation # is WDT541058, departing from *******, ** at 10:00 AM to **************** in ***. We boarded at 9:30 AM with elderly, infants, small children, and adult passengers. We encountered holiday weekend traffic, that caused delays to our schedule, and despite our driver being initially requested several times (then demanded several times) to stop for a break, we did not stop until we reached the ******** House at 4:10 PM and given 20 minutes. In addition to being outright unlawful, the driver did not seem empowered to alter the schedule to accommodate our needs. I've tried numerous times to reach the number provided on my invoice (*************************, ************), however, no one is answering the line, the voicemail is consistently full, and I've had no other option available to redress this issue.
Business response
12/14/2022
I am sorry to hear your experience and failed to meet your expectation.
I understand it has been a while and we are no longer able to fix your past experience, however, would you please kindly let us know if there is anything we could do to make it up? We'd happy to solve it.
Thank you
Initial Complaint
07/30/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have booked a tour from *********** to Niagra Falls for 3 people. However, Tanu one of the travellers (me) got Covid symptoms and I requested to refund or give me credit or adjust in next tour I book. How can I find someone to replace and situation was out of my hands to let you know few days in advance. Moreover I called multiple times, though website says 24*7, no one answers calls at night, during weekends. This is kinds of service they provide to customers. I need help in getting credit of 1 personCustomer response
08/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
05/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I want to express how devasted I am about my recent trip from ************* to *****************************. I arrived to ******* ** at around 12:40am on 5/28/2022 and when I got off the bus my luggage was missing ! When I tried to make a complaint to the driver he took a quick look in the bottom and then said "sorry no bag here" and closed the bottom while I was still trying to look. He then got on the bus and while I was trying to tell him my bag is missing he closed the door right in my face and drove off! I had a lot of personal and expensive things In there and the driver had no remorse for my items. Instead he left me there stranded with none of my items! I can't express how upset , shocked and humiliated I am. All of my belongings is gone and not one care in the world from this company ! I need to make sure this NEVER HAPPENS to anybody else again and also neee my items back !Initial Complaint
11/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased tickets to head to ******** on 11/23/21. I arrived early as usual. There were 2 buses so i asked bus driver which one goes to **. He tells me across the street in which i noticed a bus. I am a LOYAL customer so it threw me off to go across the street because i NEVER heard this in my prior travels with EAGLE bus. I showed guy ticket bus driver yells "** across the street". I go. As i wait fot bus on the (Starline) across the street i go to receptionist at starline who informs me that they are not affeliated with (EAGLE) bus and cannot take my ticket. I go back across the street around 2:10p.m to express my concern with driver. EAGLE bus driver sees me (***** werent alot of people) and starts driving. I waved him down and still drove off. I went to **** where i purchased my tickets at online and NOBODY in the office. I ran back across the street to starline who informed me that it happens all the time when they leave Ave gave me information for a refund. Further **** informs me that the office were close. I had to come out of pocket $80 cash to make it to **. Reached out to merchant who is giving me the run arround and i would like a refund. These businesses are getting more and more unprofessional and high disregards for loyal customers.Customer response
12/07/2021
I have not heard from the business in response to my complaint. I never got a refund nor credit and they just stopped respondingInitial Complaint
08/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a bus tickets from ************** to **********, ** for a family member who need to be here for a medical appointment, I was making the reservation on the website using my card and and the end i was asked to send picture of my ID and CC using which is was random to ask for it since it was an emergency i sent my information but never get a confirmation code or information of the itinerary, my card was debt already and i never have a confirmation on my email or the traveler's email. I decided to make another reservation and the bus schedule was cancelled, now I try to get in touch with them and i was told that they cant refund the first ticket because it was processed already and they were not able to find any information and my card was debited. I was told after one week that the card info or the ticket was never found until today that i decided to get back in touch with them and being told that they found the reservation but cant be refunded even though that bus was cancelledCustomer response
08/15/2021
I have not heard from the business in response to my complaint.Initial Complaint
06/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a order to be on there bud tonight at 10 something tonight I see the charges to my bank but I have no booking made when I called over ********************************************************************************************************************************************************************** no charges were made and hung up the phone
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