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Business Profile

Towing Company

B&B Towing Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday 3/17/2025 they towed my vehicle from ************* on ******************************* When I called to see why it was towed I was told because i was parked in a handicap spot. I advised it have a handicap placard on my window. The lady put me on hold and checked and came back and said I was parked over 2 hours I advised i couldn't have been there two hours because I just came from a ** APPOINTMENT and I had to pick up my daughter from school at 2. She then said oh it was a trespass. I didn't want to argue I went to the tow company and paid the 190. The *** said that my truck was a "B*&^h" to tow and they had to use a dolly. On Thursday when I went out to my vehicle I noticed damage on the bumper. I called and the manager said well you should have said something when you picked up your truck there's nothing you can do now. I explained that this was the first time I went to my car since they towed it. He was no help and rude. I asked for the owners name he said **** I asked for the phone number he said this number. I said can I speak to him please he said not here. I replied when will he be there. He said he didn't know. I last my phone number for a call back. He said they have pictures of my car is said can you send them please because in the pictures you'll notice there was no damage AND A HANDICAP PLACARD He said he is unable to send me the pictures. I'm still waiting for **** the owner to call me back. I called my insurance company and filed a claim for the damages.

    Business Response

    Date: 04/10/2025

    We already talk to customer and she decided to go through insurance  

    Customer Answer

    Date: 04/14/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as ******************************************************* called them and they REFUSE to give their insurance info

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

  • Initial Complaint

    Date:10/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This B&B towing company unlawfully towed my vehicle Sunday morning 9:20 from a parking lot, with no signs clearly demonstrated. (only a sign 10 feet away saying parking limit 4 hours and only 1 hour parked)

    Customer Answer

    Date: 10/24/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************ I have been pulling down here and grabbing my coffee for almost 15 years at ******* 4 minutes had passed from the time I paid and walked back to my car. I have receipts to match with towing timestamp and this man had my car up on a tow truck.He said it would be 100 dollars cash. If I gave him a hard time he would take it to the lot and it would be $250??? I've worked in ********************* for 15 years who are you???? Not a good look for your company and the area you allegedly patrol. What company does this and talks like that. This is extortion plain and simple and its intimidation at its finest. Ive never seen there trucks before its like he was stalking me and watched me run into ************* and grabbed my car. This is a predator, he does this to 5 people everyday imagine all the money this sick human is pocketing and Im out $100 that was for my electric bill. It is not letting me upload my receipt stamped at 11:48 at ************* and time stamped photo of my car at 11:53. I have them if needed. There is no way this man was capable of doing this in that time frame without watching me or aggressively driving.

    Business Response

    Date: 11/01/2024

    B&B Towing is under contract with the owner of ********************* in *********, It is a private way there is no parking for  Dunkin  donuts or anybody else.  And this is one of the problems they are having there the property is well posted with at least a  dozens signs telling people NO PARKING. Also we do not sit and wait for people we are way to busy for sitting around. This is simple explanation ******* ****** parked on someone else property and got caught. 

    Customer Answer

    Date: 11/08/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Rachael

     

     

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was visiting a patient at home as usual in the evening. As I walked outside my car was in the process of being towed. The gentleman only had my car under the hook, awaiting for the flatbed truck to arrive. I talked to him about me providing services to a patient. He was not willing to listen or let my car off the hook. The patient came down in her wheelchair to talk to him about her residency in the building. He still refused to let my car go. He said, I will have to take my car in the office and pay $170 to get it. If I understand correctly the law in ************* states if your car is being towed and you have intervened, they are supposed to unhook your car for at least half of the price.

    Business Response

    Date: 10/24/2024

    We need more information on this complaint, I need were this happened I also time and date and vehicle information, So we can look into this complaint .

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    B&B Towing illegally towed my vehicle from ***************. They took pictures of me walking across the parking lot and claimed that it was proof I left the plaza, when in fact I was entering one of the establishments. They towed me within 8 minutes of me parking, which shows that this was a predatory action and they were targeting me. Their behavior to target and prey on people who park in *************** is illegal, predatory, and unethical. When I caught the individual who was trying to tow me, he then assaulted me and threatened my life. The employees of this company are threats to society and should not be allowed to continue to have a presence in the *********, **************, and ********** community.

    Customer Answer

    Date: 06/22/2024

    I have not heard from the business in response to my complaint. I reached out to them via mail and provided contact information and they have refused to communicate. The business is clearly negligent in their practices and put the citizens of ************** in danger.

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unlawful towing of vehicle. The establishment maintains a 30 minute window before towing is authorized. I was towed after 5 minutes after leaving my vehicle which I was approaching the store. This was a set up to make money for the towing company. I reached out to the store in question and they assured me that the tow was unlawful. Numerous attempts to contact the tow company and rectify the situation were met with deaf ears. This company needs to be addressed for their nefarious business practice. Completely unacceptable. Please help with my request. Thank you very much for your time!

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed after a popped tire left me hospitalized for 3 days. The manufacturer of tire offered to pay $200 and i had $100, but business wouldnt accept payment over phone. They told me the owner would call back and they wouldn't run up the storage fees. The owner hasn't responded to my calls for weeks and they claim it cost $1,200+ to retrieve. My income comes from driving and I have belongings in the vehicle they wont let me retrieve.

    Business Response

    Date: 01/13/2024

    I have a lot of questions about this complaint 

    I am here 12 hours a day and have absolutely have no messages. Also going to need more information about this vehicle. We go by vehicles information plate number and vin# first then owners information if the vehicle was here for three days like he claims  storage is only $35.00 a day for a  total for $1200.00 plus it would have to be more than 30 days something is RIGHT  with complaint 

B&B Towing Inc. is NOT a BBB Accredited Business.

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