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          Adelante Shoe Co. has 1 locations, listed below.

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            Business ProfileAdelante Shoe Co.

            Shoes

            Contact Information

            1770 Massachusetts Ave

            Cambridge, MA 02140-2808

            Visit Website
            Email this Business
            (716) 265-0645

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1770 Massachusetts Ave, Cambridge, MA 02140-2808
            Email this Business
            BBB File Opened:
            10/1/2019
            Years in Business:
            7
            Business Started:
            11/22/2016
            Business Started Locally:
            7/5/2017
            Business Incorporated:
            11/22/2016
            Type of Entity:
            Corporation
            Number of Employees:
            50
            Business Management
            • Mr. Peter Saccp, President
            Contact Information

            Principal

            • Mr. Peter Saccp, President

            Customer Contact

            • Mr. Peter Saccp, President
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I placed an order for three pairs of shoes on 12/17/2023 and was advised the items would ship within three weeks. As of 3/30/2024 the items still have not been delivered. I contacted Adelante Shoe ** on 1/15/2024, 2/5/2024, 2/8/2024, 2/23/2024, and 3/14/2024 requesting status updates only to receive responses that there were supply delays but the order was almost complete and ready to ship or I received no response from Adelante at all. I requested a refund on 3/18/2024 for the order since it was over 3-months since the purchase date but received no response. I requested a refund again on 3/20/2024 and 3/23/2024. Adelante Shoe ** finally responded on 3/28/2024 with more excuses and advised the order shipped on 3/22/2024, but I have yet to receive the order. They did not address my request for a refund. Im not optimistic about the order being delivered or how possible issues will be resolved if it is delivered. The lack of accountability along with the poor customer service ******************** ** has portrayed during this ordeal is astounding. I would caution consumers from purchasing products from this company.
            Read 22 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Hanna V

            01/13/2024

            Shoes took 2 weeks longer than promised to arrived. They arrived with scratches and scuffs on one of the shoes. That would have been okay with me, but they did not fit. I started the review process and heard from them a full week later. I have not heard back since (that was almost 2 weeks ago) despite repeated attempts to contact them via email and phone.They are completely failing to uphold their policy of facilitating returns and remaking shoes so they fit.
            Read 2 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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            BBB Reports On

            BBB reports on known marketplace practices.

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