Business ProfileforPrepScholar, Inc.

On April 25, 2023 we signed up for Prep Scholars ACT test prep course for $397 in an effort by our son to raise his ACT score enough to ****** him scholarship money from his chosen universities. He had taken the ACT test already in December 2022 and scored a 25 and again in April 2023, scoring a 26. He was hopeful for a ***** and the companys no strings attached claim on their website for a 4 point increase between test attempts or your money back was enticing. They suggested at least 40 hours of studying to complete the course and so we went ahead and tried it. The course lays out a study plan and assigns ******s to the student personalized to their needs based on a pre-test. Our son took the pre-test on April 30, 2023 and was on his way. He completed the 40 hours of studying, completing every ****** and quiz assigned to him only to find out every time he finished one, it would re-assign him the same topic. We found out that this is because students move through Core to Advanced to Mastery. He moved through Core to Advanced and even scored 100% on some of the Advanced topics, but was not moved into Mastery-level. The definition of completing each topic kept changing. The more ******s and quizzes he finished in a given topic, the more it assigned to him. It seemed like it was never-ending. Scoring 100% on every quiz every time to get to a mastery level was not achievable. He managed to reach mastery on a handful of topics (4), one (1) topic was paused, forty-five (45) topics had moved into the Advanced category and two (2) he struggled with remaining in Core (the beginning level). In dialogue with Prep Scholar, we learned a topic will be paused (considered mastery even though mastery wasnt really achieved) after three (3) unsuccessful attempts. However, our son would take four (4) quizzes and not have topics paused. I inquired about this anomaly and have not received a response.