Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for a king size quilt and shipping for a king size quilt. My daughter cut out and bagged 64 shirts, the amount needed for the quilt. We sent them in and heard nothing from this company till they wanted additional money for having to cut extra. The quilt arrived and it had 34 shirts on it and is still throw blanket. They never communicated any changes or issues or sent a refund. After multiple emails they have said they don't have the other shirts( apparently they lost them) and just decided on their own to change my order. Now they say they will refund the difference in the coat of the quilt, nothing about shipping. This was not the quilt we ordered or wanted. They carelessly handled precious memories of my daughters and lost them. They owe me a full refund of all costs or we will be contacting an attorney. This was such a horrible experience!

  Customer Answer

  Date: 12/01/2024

  I have not heard from the business in response to my complaint. They have processed 2 ****** refund,  but have not refunded me in full, including shipping and extra charges,  or returned the remaining 30+ shirts or issued any sort of apology.  

  Business Response

  Date: 01/26/2025

  we received less than the customer stated. And we also refunded her in full though it was no fault of our own.

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I was not refunded in full. I've attached the charges they charged,  plus they required me to pay for shipping through them also.  This is not shown.  It is 100% their fault! I want everything refunded,  including shipping which was around 40 something dollars.  They know,  I had to pay through them.  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:12/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:
  I placed a total of 7 orders and paid for shipping. #*******, #*******, #*******, #*******, #*******, #******* AND #*******.

  They overcharged ** $9 per order on shipping. I still have the 7th quilt #******* dated 10/23 still to be shipped, I/we already  paid 

  for that shipping also. I don''t think $25 is enough. I also would like part of the $30 we paid extra for expedited shipping for Christmas

  delivery. They stress that  we will not get the quilts before Christmas, recommend the $10 per quilt to expedtite  and ALL 6 were received within 2 weeks.

   

  Business Response

  Date: 12/01/2023

  I'm glad you liked the blankets. We refunded $25 for the inconvenience. 

  Customer Answer

  Date: 12/11/2023

  My brother and I sent in 6 lap size quilts to be made on 10/23/23. Three of them we paid an additional $10 to expedite for Christmas delivery. We also paid Project Repat directly $138.00 for shipping. They advertize priority mail shipping. We both were told that we needed to pay additional fees at $8.01 to enlarge size of square. We each paid the addional fees and the first 3 quilts were returned within a week. They were NOT shipped priority mail instead were shipped to us back **** Ground Advantage. They offered this service. However, this cost was overcharged. It is only $9.00 each way. I have sent in 2 emails, the first was sent 11/8 and replied back by ****************** that this fee was a label we purchased through **** and that fee determined by them, not able to process any refund on postage. I sent another email again stating the prices I paid them were not correct. no response to that email. they overcharged (my credit card statement does NOT say ****) us $6 x 6 quilts. I asked for that to be refunded. I also would like the $30 expedite shipping costs to get the quilts back to us b4 Christmas. The other quilts came in a week later. SO all quilts have been received as of 11/17/23. I am happy with the lap quilts but their customer service is terrible.

  Customer Answer

  Date: 12/22/2023

  I have not heard from the business in response to my complaint.