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Business Profile

Paving Contractors

Direct Paving & Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Direct Paving & Masonry was paid in full on the 1st of November (a total of $8000.00 invoice# ***) for a job they said would be finished that day. The job was to repair cracks in the foundation along with waterproofing the entire foundation using stucco. On the 2nd of Nov. I was told they would be by on the 3rd to finish the job. They did not come. I was told on the 4th the owner would personally come and see to finishing the job. On the 5th the owner did come but he did not have the paint that was needed to finish the job so it did not happen yet again. On the 8th I sent a detailed list of what needed to be completed along with pictures. I then tired to contact them 3 more times as to when the job they were paid in full for would be finished. It took the 4th time on the 15th of November to get a reply. I was told they would try to get to it by then end of the week. I contacted them yet again on the 18th and was told it would be done tomorrow. The 19th Nov. The 21st came and went and the job is not done and I have yet again had zero communication from them. On the 21st after posting a review on yelp I was contacted within a minute and was told the job would be done on the 25th. Yet again it did not happen and there has been no communication from them again. I contacted DPM to let them know they had until the 1st of December to finish the job and if they did not I would contact the BBB. To be fair the work they did do was good and would have been a 4 star review but not finishing a job and not communicating the fact that they wouldnt come when they said they would is the reason for the 2 star review. I am left to have to clean up and dispose of stucco myself. I have never had to clean up stucco before. It sounds like it could be toxic and hard to dispose of properly.

Direct Paving & Masonry is NOT a BBB Accredited Business.

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