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Business Profile

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Forrester Research, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Forrester Research, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Forrester Research, Inc. has 10 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just recently interviewed with this organization. The interview process was intensive (spent hours preparing, spent hours with the team on top of my current full time work schedule) - 8 total rounds with a final round of a presentation that took 4-6 hours to research and prepare for. All in I would say I spent REMOVEDhours researching, preparing, and interviewing. Ultimately in the end, the team found I was a great fit and extended an offer to me. Fast forward to applying for the background check I applied and marked that I did not have a degree (which matched my LinkedIn profile) - however my resume that I used when applying to the job had not been totally updated and reflected that I did have one (recently uncovered that I did not in fact complete my degree and missed updating my paper resume). They delayed my start date, then rescinded my offer because of this accidental inconsistency. I only have myself to blame for not ensuring all data across all platforms were consistent, but this seems unethical and a poor business practice for this business to assume ill intent when it was an honest mistake. I am shocked and disappointed that after earning an offer, this company chose to treat me this way. Imagine the repercussions this has on my family when I quit my current job, expecting to start this one and find out that they're rescinding due to a true administrative error. Really unethical and shady way to run a business / offer to a potential employee.

      Business Response

      Date: 08/15/2025

      The complainant was not a customer.   The complainant was an applicant for employment.  During the application process, the complainant submitted a resume that stated Bachelor of Science, Biochemistry Pre-Med, REMOVEDNE.  The complainant received a conditional offer of employment, subject to a background check.   During the background check process, complainant confirmed that the information on complainants resume was incorrect, and that complainant did not have a college degree.     The misstatement in the complainants resume and the complainants explanation did not meet our organizations standards for employment.   As such, our organization rescinded the complainants offer of employment.    

    Forrester Research, Inc. is NOT a BBB Accredited Business.

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