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Find a Location

Mount Auburn Hospital has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mount Auburn Hospital

      330 Mount Auburn St Cambridge, MA 02138-5502

    • Mount Auburn Hospital Rehabilitation Services

      625 Mount Auburn St Fl 1 Cambridge, MA 02138-4555

    • Mount Auburn Hospital Rehabilitation Services

      725 Concord Ave Ste 5100 Cambridge, MA 02138-1092

    • Mount Auburn Healthcare Radiology Department

      355 Waverley Oaks Rd Waltham, MA 02452-8474

    • Mount Auburn Radiology at Concord Ave

      725 Concord Ave Ste 3400 Cambridge, MA 02138-1055

    Business ProfileforMount Auburn Hospital

    Hospital
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Mount Auburn Hospital is a 300-bed community/teaching hospital affiliated with Harvard Medical School. Inpatient services provided by the hospital include the major categories and sub-specialties of medicine, surgery, obstetrics, and psychiatry.

    Business Details

    This is a multi-location business.

    Find a Location

    Mount Auburn Hospital has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mount Auburn Hospital

        330 Mount Auburn St Cambridge, MA 02138-5502

      • Mount Auburn Hospital Rehabilitation Services

        625 Mount Auburn St Fl 1 Cambridge, MA 02138-4555

      • Mount Auburn Hospital Rehabilitation Services

        725 Concord Ave Ste 5100 Cambridge, MA 02138-1092

      • Mount Auburn Healthcare Radiology Department

        355 Waverley Oaks Rd Waltham, MA 02452-8474

      • Mount Auburn Radiology at Concord Ave

        725 Concord Ave Ste 3400 Cambridge, MA 02138-1055

      Location of This Business
      330 Mount Auburn St, Cambridge, MA 02138-5502
      BBB File Opened:
      3/2/2006
      Years in Business:
      153
      Business Started:
      2/13/1871
      Business Incorporated:
      2/13/1871
      Type of Entity:
      Corporation
      Number of Employees:
      1400
      Alternate Business Name
      • Cambridge Hospital
      • Mount Auburn Hospital Rehabilitation Services
      • Mount Auburn Healthcare Radiology Department
      • Mount Auburn Radiology at Concord Ave
      • The Hoffman Breast Center
      • Mount Auburn Hospital Laboratory Drawing Station
      Business Management
      • Ms. Jeanette Clough, President
      Contact Information

      Principal

      • Ms. Jeanette Clough, President

      Customer Contact

      • Mr. Patient Relations, Patient Advocate
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/29/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I was sent a bill through the mail for $664 even though I had never stepped into the building. I've never even heard of mount auburn hostpital until today when I randomly got a huge medical bill from them. The only time in the past 5 years I've went to go for any reason at the hostpital was for 2 different skin care check *** at ****** Wellesley hostpital, both having been paid off at a $45 CO pay fee. Now why am I getting a random bill in the mail with no itemized prices saying I now owe another $664 to a hostpital I've never seen in person.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mary F

      1 star

      06/10/2022

      If I could give zero stars I would. I went into the ** at Mount Auburn at the recommendation of my pcp who thought I was having an issue with my gallbladder on Monday. They did tests on me and nothing came up. I was in severe pain and they basically pushed me out of the emergency room and told me to go home. As they read the discharge notes saying when to come back to the **, I said to the nurse "but I'm feeling all of those" she told me they couldn't do anything about it and made me sign the release and leave. As I was leaving, hunched over in pain, the same nurse says very rudely "you missed the left turn" . I went to my pcp the next day, who told me I needed to go back to the emergency room. I went to ****** Wellesley hospital. They told me they were very surprised they didn't see anything from the imaging on my gallbladder because it was very apparent. I had surgery Tuesday to remove my gallbladder. Mount Auburn gave horrible treatment, horrible staff: this place should be closed down. The worst experience I have ever had in a hospital.

      Local BBB

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