ComplaintsforEF International Language Schools, Inc.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *******'s tour Grecian Odyssey Tour dates Mar 17 25, 2024 Account number ******* Group Leader ***************************************** My daughter has been sending me messages almost daily describing the negative experience shes having in regards to the group leaders. I bought this for her as a graduation present for being an honor roll student and winning the indigenous role model of the year award. Shes a great kid and these messages are concerning.

  Business response

  04/01/2024

  Thank you for reaching out. We're sorry to hear about *******'s experience. A Traveler Support Manager has reached out to *******'s primary contact on her account. Please feel free to connect with her there to discuss your feedback.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Back in August 2023 I signed my daughter up for a Spanish course to take place this summer July 2024. Unfortunately we had to cancel which we did back in November 2023.We have filled out all the appropriate paperwork and we keep getting the runaround on when we can expect our refund. we are paying a penalty which we agreed to and are still owed over $831.67 in credit. We contact them weekly and they keep giving us the runaround and it has been four months dealing with this.

  Business response

  04/03/2024

  Hi ******, 
  

  Thank your for you patience as this was an unusually long wait time for a refund. We strive to refund students and their families as soon as possible. I see that your refund was hung up in our system, which has since been fixed. Your refund was issued on March 28th and went back to your original payment methods. Your bank may need up to 4 business days to process this transaction. Please give us a call at ************** if you have any questions.
  
  best,
  The EF Admissions Team

  Customer response

  04/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been horribly disappointed in the way this program and company has responded to my daughter's 9 month program in the ** Language Campus.I am a single mom and spent $24,000 + dollars to send my daughter into a foreign country with the belief that she would be taken care of by this program. Not only did she fall through the cracks but came home early. And getting home I have had the most difficult time getting my concerns heard. But I also have had no responses to emails, calls, and many miss appointments that I have to schedule. I have called so many offices and no one can give me answers. There is no one to listen to the issues and problems we had. Or reach out and help my daughter in a country so far away. I also am very disappointed and angry with the way my refund has been handled. Not only did my daughter only stay for the 4 months of the 9 month program and she was not an expense to the program at all but they are only refunding me $4000. So if you plan to use this program MAKE SURE you know the repercussion of removing your child from the program. I think this is so *******.I have had 2 students stay in my home for them to attend high school with the ** Program. I spent my own money for them to be here. I was not given anything from the program. And then they just keep over 1/2 of the money that I worked so hard for no reason. I paid for plane tickets and all transportation. I paid all the fees and insurances under the guidance that my money would be refundable.The Program in **** was a farce. They did not have any program offered adventures. In **** they where never taken the the Ancient Ruins, *************, or even ***********, They did not keep the kids busy on weekends and they found to much free time to get into situations that where not healthy. I saw an Ad in Instagram today that was completely false compared to what the school actually is. In the descriptions the program uses the words dorm... This is not a dorm, this is apartments in the building around the corner from the school. There is a night club in the ground floor space that plays loud music until 4-5 am daily. The apartment is a 3 bedroom with a small common area. The apartment is off limits to visitors so there was no space to hang with other students, unless they lived in the apartment. There was so many things that no one helped with and lots of information that was not shared with us for her trip to another country. There was no help in getting her **** and that was the worst. Not knowing if we need to fly to ************* to the Italian Consulate. No help in preparation for what would be needed or the process to get there. We are a family that never traveled to Europe so we did not know all the laws. Once there we had to get my daughter an Italian ID and to do that we had to go to immigration. That was a huge added expense that they never told us about or informed us about, Without an Italian ID you cannot get phone service and no one helped her with either of those things.

  Customer response

  03/24/2024

  I have not heard from the business in response to my complaint.

  Business response

  04/01/2024

  Hello ****,
  Im sorry to hear that your daughters experience was not as imagined. Our goal is to set expectations for each program. I am sorry to hear the program did not meet yours. I do see that EF had reached out a few times before departure to discuss the **** process, and that you were able to successfully apply with an honorary consulate local to you. Typically the school staff helps students obtain their residence permits within 8 days of arrival from the local police station, but all ****s and residence permits are ultimately the students responsibility. The school staff is always available to assist students with everything from obtaining an Italian SIM card to organizing new activities (such as ********* visits, ******* visits, etc). The program is intentionally structured so that students have plenty of free time to explore **** at their own pace and according to their own interests. The activities are optional and offered on a rotating basis. Each month an assortment of activities are offered which differ month to month. Im sorry to hear that you feel your daughter slipped through the cracks. Our staff are available and equipped to help students go through problems and difficulties--unfortunately they were not given the opportunity to offer her a solution. Our admissions staff reached out to her multiple times to offer support with academics and activities, but never heard back from her. Our school team reached out to her as well but a return flight had been booked before the school was able to work on solutions for her. After reviewing the terms and conditions in place at the time your daughters course was booked, we will be revising your refund amount to $6892.93. We are happy to discuss further. Please give us a call at *************** or email us at ***********

  Customer response

  04/04/2024

  
  Better Business Bureau:
  

  There is definitely going to be a difference in opinion  when it comes to the process of how things happened but there is nothing more I can do about it. I just want to get past this and finish all my connection to the company.  I have been waiting 2 month for my refund check and still have not got anything which is why I wrote to BBB. Now I call and email and get not responses to my correspondence. Even calling the number they provided in the response with BBB, and still there is not one calling me back.
  

  But, I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  Regards,
  
  ***********************

• Initial Complaint

  07/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We enrolled our daughter in a cultural immersion program through ** Education First (www.ef.com). The price was $2,650 plus add ons for the 2 week program in ***********, ****** (not to mention air travel and incidentals). The program was designed around 4 - 6 hours of language classes during the day and group activities in the evenings and weekends with supervision and chaperoning provided by the program representatives locally. Despite this assurance (and contractual statements that they would provide in loco parentis while my daughter was in ****** under their supervision), the conduct of the program and staff during her time in St. Raphael **************** placed my daughter in multiple unsafe/dangerous conditions, and they further failed to provide the educational and language opportunities advertised and spelled out in the terms of the agreement. On multiple levels, ** was generally negligent in their roles and responsibilities to provide supervision/ chaperoning for my daughter and the educational opportunities which were promised (making false advertising and fraud potential legitimate allegations in my view). A few of the numerous examples are provided below: 1) representatives of the program who were supposed to transport my daughter to and from activities on multiple occasions left my daughter and other teenage girls in multiple locations in the city (a public beach, a music festival at night) unsupervised and unprotected while awaiting transport with no defined mechanisms for contacting the ** program for help for hours at a time. In the case of the music festival, my daughter and other adolescent girls in the program were subject to unwanted attention and interactions with adult males in the city center and left to fend for themselves while waiting to get picked up by **. When my daughter called the ** emergency number for assistance, no one picked up despite multiple attempts. 2) On other occasions, the program repeatedly failed to answer the dedicated "emergency" number for the students, so in situations like the music festival or waiting on the beach to get picked (on this case approximately 90 minutes) where the girls felt unsafe and vulnerable, they were not provided guidance or support from the program to get back to the school or the host family. Not only did this place my daughter and other minors in threatening and dangerous conditions, it was a complete dereliction of their educational and cultural immersion responsibilities as part of the program as advertised. How does waiting for 90 minutes alone at a beach to get picked provide ****** language instruction or cultural immersion? 3) The program school was not air-conditioned. We recognize that this is commonplace in Europe, but water was not provided despite the sweltering heat, forcing the students to purchase water to maintain hydration or else risk dehydration. One student fainted because of the heat. 4) The 1st week of the program 8 students were present, so language classes were provided at a basic/ beginner level (learning the ****** alphabet) even though the program is clearly advertised and the terms of agreement indicate that classes will be provided at intermediate and advanced levels to optimize the language and cultural immersion experience of the students. This again raises clear questions of false advertising and breach of contract. 5) During the 2nd week of our daughter's attendance at the program, the size of the group swelled to approximately 100 students. Only 1 8-person van was provided for transportation of the students to and from activities and school, so students were left waiting for 2 - 3 hours with no supervision or educational activities just simply to wait to picked up and dropped off for activities and classes. 6) Raw/ severely undercooked chicken was served at the canteen of the school to the students on several occasions. 7) The language instruction was equally bad the second week because the size of the classes was more than the school could accommodate given the number of teachers present. Therefore, the paid for 4 - 6 hours of instruction a day was in no way provided, as my daughter and other students spent multiple hours milling around waiting for a teacher to be available to teach them. 8) The families from other countries (for example ***********) were reimbursed money because of clear deficiencies in the ** program and clear evidence that the program failed to provide the educational and cultural experience they claim they provide. In contrast, I have made repeated efforts to contact the US representatives of the ** company. Here in the US, I have been repeatedly stonewalled in my efforts to complain to the company about this unsafe/ negligent treatment which also failed to provide the educational and cultural services paid for. The experience was so appalling and frankly dangerous that I think the students are being placed at significant risk in this St. ******** and I recommend it be shut down and investigated given the risk of real harm to adolescent minors.

  Business response

  02/08/2024

  Thank you for reaching out and we apologize for the delay. We are sorry to read that you are dissatisfied with your daughters experience in ****** this past summer. Our goal is for every student to have an amazing educational and enjoyable experience abroad, so it is disappointing to hear that we missed the ***** While we may have differences in perspective regarding the safety and overall quality of the program, we are glad to see that you are open to addressing the concerns raised. We do acknowledge there were some features of the program that were not offered at our highest standard and therefore are still open to providing a partial corresponding refund, as we indicated we were at the time of your initial request. Please feel free to contact us at ********** to discuss this further. Again,we are sorry to hear you and your daughter were so unhappy with her experience and hope that we can change your opinion about EF! 

  Customer response

  02/09/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I appreciate EF Education re-engaging with me to dialogue about my complaint and to try to reach a resolution. However, until such time as a actual resolution is mutually agreed upon, I cannot say that I am satisfied with their response. Their actions and conduct when my daughter was under their supervision in ****** for a cultural immersion opportunity were egregious and arguably negligent which is why I was and remain very persistent about this complaint. Thank you very much. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business response

  02/18/2024

  Thank you for sharing your feedback. Please feel free to contact EF directly at **********. 

  Customer response

  02/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

  I appreciate EF Education re-engaging with me to dialogue about my complaint and to try to reach a resolution. I have emailed them directly as they indicated to me in their BBB response. I just received a reply from them this morning which was open-ended and to which I will respond directly to them seeking a resolution.

  However, until such time as a actual resolution is mutually agreed upon, I cannot say that I am satisfied with their response. Their actions and conduct when my daughter was under their supervision in ****** for a cultural immersion opportunity were egregious and arguably negligent which is why I was and remain very persistent about this complaint. Thank you very much. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for a ****** language course with ** Language schools to ****, ****** (scheduled for May 16 - June 3). Due to circumstances out of my control, I had to cancel this program. According to ** ******************* "If a student cancels 60 days or more prior to the start of the program: Full refund less the Non-Refundable Fees and a cancellation fee of 10% of the total Course Fee." After speaking with the my assigned advisor, ***********************, I was told that I would get a refund of $327 and ** would retain the $1,142 (non-refundable payments/fees) within ***** days.I canceled this program on March 15, 2022; it has been 162 days, and I have NOT received anything. I have called, emailed, and texted my advisor on various occasions and I get no responses or call-backs. I have tried calling the ** customer service number, and they say that my advisor is the only one able to help me with the refund and always tell me my advisor will "call me back", even though I get no calls from back. This situation is unpleasant as I am getting nowhere: I just want to know what the delay is and WHY I have not gotten my refund yet. I am not getting clarity from anyone working at **, especially not from my advisor- whom I have email correspondence of them asking for my signature (in order to send me my refund) back on March 16, 2022, & me sending back the signed document on March 17, 2022. As I am unable to get clear responses or even a follow-up from my advisor regarding said refund I am reaching out to BBB to help facilitate this situation & hopefully move forward.

  Business response

  08/25/2022

  Hi *****, 

  Thank you for you feedback. Your refund has been processed and will go back to the original account within as long as it takes your bank to process (potentially 3-4 business days). The best way to reach us going forward with any questions is at ************** or at **********. 

  best,

  *******

  EF Admissions

  Customer response

  08/27/2022

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We paid $6,195 on 6/2/22 to send my 16-year-old daughter to Malaga, ***** for the study abroad program. While there, she was transferred from her original host mom's house after being there for a week to another host's for a week without any communication from the school letting us know why or to arrange transportation since she had to take all of her luggage with her and was a 25-minute walk. We called/texted/emailed to get her a ride, and no one responded. She begged the school, and they finally said they would reimburse her for the taxi. While at her second host's, she was not given breakfast and barely any dinner, which it clearly states in the brochure that these are provided, and all meals on weekends. She didn't want to say anything for fear of repercussions. She finally told me the last night because she was so hungry she was crying. She lost significant weight. We tried to get her a ride back with all of her luggage to her 1st host mom's, but no one returned my numerous calls at my expense, texts or emails. There was a 24/7 number that was for parents to utilize, but when I called I got a recording to call back during school hours. My daughter had to carry her luggage back. The last straw was when we found out through other students that there was a man stalking EF female students. There was no warning from the school to the girls so they could be extra careful. He was eventually arrested, so the school felt this was the end of it. We feared for her safety and sent her home. I have numerous calls/texts/emails into the contact person that I had, and if I did receive a response it would be days later. I have asked for a refund only for the 4 weeks ($2,780) that my daughter is not going to be there, but they are refusing to refund this. We had to purchase another plane ticket, my daughter and I have numerous phone calls at our expense, and I have so much of my time wasted on trying to get all of this settled.

  Customer response

  08/01/2022

  I have not heard from the business in response to my complaint.

  Business response

  08/09/2022

  Hi,
  
  
  It is our goal to make sure that all students feel safe and comfortable. The host family that ******* was staying with had a sudden family emergency, in which they were unable to host for a week. EF quickly secured a new host family for ******* as soon as we were informed by her original host. We informed ******* about the change as soon as we secured a new host. Since we couldnt arrange the last minute transfer we offered her to take a taxi that we called from the office and we reimbursed her the price the next day. We understand last minute can be upsetting and disruptive, and do want to work with students to make sure they are comfortable
  
  
  Regarding the breakfast and small dinner in the second host family, *******, her roommate or any other student that has stayed with the host never mentioned anything to us. We asked her if she preferred to stay in that second host family or come back to the first one and she decided to come back to the first one. The second transfer was the one that she took care of, staying only for a week in the second host family. Our on-site staff would have helped her regarding this situation as we don't want anyone to feel they aren't getting enough food. 
  
  
  Regarding another EF student being stalked. EF staff were immediately notified and the police were contacted. A man was arrested that day. The matter was taken care of promptly and with the appropriate authorities. Our students safety needs were met appropriately and swiftly. We understand how concern this can be, especially from abroad. EF has the staff and resources capable of handling these types of situations safely.
  
  
  Per our terms and conditions, a refund is not being offered:
  https://a.*********.com/f/58806/x/5fb40826aa/22ilsu_tcs_enrol_us.pdf?utm_source=google.com&utm_medium=************* understand that traveling to a new environment with changing circumstances can be overwhelming. Our school director would have been happy to talk with ******* about these concerns to help her feel more comfortable in the program. We are sorry that she felt uncomfortable enough to leave early and wish that this could have been resolved with our local staff who are eager to help.
  
  
  Sincerely,
  *******
  EF admissions

  Customer response

  08/21/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Making students feel safe and comfortable also means communicating with them and their parents, especially when the student is 16 years old.  ******* was obviously not comfortable with the whole situation of changing host families since nothing was communicated to her.  She was asking me a bunch of questions in which I had no answers for, and after repeated attempts to contact the school, as you have seen from my documented emails, texts and phone calls, I still had no answers for her.  While she was reimbursed for the taxi to the new host family after begging for help, she was denied help of any kind for her trip back. Again, you can view the documented emails, texts and phone calls in which we tried to get her transportation to carry back all her bags days before the transfer.
  
  As I have stated before, ******* was afraid of repercussions with mentioning no breakfasts and small dinners with the second family, and was obviously a huge part in her wanting to go back to her first host family.  
  
  Just because ** feels that the matter was solved for the man stalking the ** students does not mean in any way that the students feel safe.  ***** girls were frightened and rightfully so.  They are far from home and being in a different environment that feels unsafe is terrifying.  Again, simple communication would have gone a long way in helping to alleviate these concerns. 
  
  After repeated attempts to let the school know of these concerns,we were met with silence.  How are you able to help alleviate these concerns when you dont respond?  There was nothing more we could have done on our end to make you see what was going wrong.  Her safety is our number one concern, but it was clearly not **s.  Again, all we are asking for is the $2,780 for the time not spent there; not the $1,084 plane ticket, the cost of the numerous calls and texts, or my time in dealing with this situation.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rani

   

   

  Business response

  08/22/2022

  Hi ****,
  I am very sorry that ******* didnt feel comfortable on her program. The best way to resolve these issues is to talk directly with our school director. EF has had over 55 years of travel experience. We understand that travelling can sometimes feel scary, and it may be difficult for students to speak up about concerns. We have staff with open offices so that students can voice their concerns in person. We have a minimum age of 16 as this is an appropriate maturity level for students to be able to travel and speak up about difficulties on their trips so that we have the opportunity to help them.
  Regarding the man that was arrested, our program assessed the situation as a one-off incident, and safe to proceed with normal program schedules and procedures. EF does not take student safety lightly and meticulously makes sure that our student safety needs are met. Sometimes there can be a divide between being safe and feeling safe. In this case we are sorry to hear that ******* was frightened enough to come home. We understand that it could be a scary experience as a 16 year old female. Our onsite staff would have been able to help her with these fears. EF did deem the situation as safe.
  In light of this, EF is not offering a refund. We are sorry that this was her experience as this is not reflective of a typical EF experience.
  Best,
  *******
  EF Admissions

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was informed by my travel representative, ***********************************, a refund would be issued in 30 days of my cancellation. I cancelled my trip on May 6, 2022. The website said refunds would be issued within 7 days of closing the account. I have called ******************* several times with no response. When she does respond, it is with a text and avoids my questions. After contacting Ms. ********* supervisor, ********************** text to inquire why I spoke to her supervisor. My mom called the supervisor, *************************** in June. **** said the refund would take 30 to 90 days to process. My mom asked to speak with someone in their finance department, but ************ said there is no contact information for that department and he was unable to contact anyone. He reiterated they have 30 to 90 days to issue the refund. On Tuesday, July 5 th, my mom and I attempted to call ******************** with great difficulty. I managed to get her on the line and merge a conference call with my mom. ******************* hung up when she heard my mom on the line. ******************* text my mom saying she would call her right back. ******************** has not returned the call, even after attempts to contact her. Since ******************** has been avoiding my attempts to communicate, my research of negative reviews of this company and my mom finding information regarding lawsuits filed by others, my mom called ************ to inform him of our concerns. ************, now, states we should receive the refund by Thursday, July 7, 2022. I decided to file this complaint because I am concerned this company may be stalling and may attempt to keep my refund.

  Customer response

  07/17/2022

  I have not heard from the business in response to my complaint.

  Business response

  07/19/2022

  Hi ****,
  Your refund of $3515 for withdrawing from the ***** program with EF International Language Campuses is in process. We received your notice for cancelation on May 6. Your refund will go back to the original payment method that you used with EF Language Campuses. If you do not receive the refund within 90 days (August 6th) please let us know so that we can make sure it is refunded to you properly.
  Sincerely
  ***********************
  Country Product Manager, EF International Language Campuses
  7/18/2022
  

  Customer response

  07/20/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  Your refund policy for ef language school states that refunds should be received within 7 days, this business lied to me telling me it was a different department when it clearly states EF language school. Nowhere in the the student handbook or the refund policy dose it say a refund should take 90 days and I have no reason to just take your word for it.

  FAQ
  
  Regards,

  ****

   

   

  Business response

  07/27/2022

  Hi ****, 

   

  Please take a picture, screen shot, URL or direct me to where you are getting this information so we can understand the confusion and help you. Our terms and conditions found here (https://a.*********.com/f/58806/x/5fb40826aa/22ilsu_tcs_enrol_us.pdf?utm_source=google.com&utm_medium=organic) do not mention refunds within 7 days of a cancelation.  As we have discussed by phone, your refund is in process and is to be expected. 

   

  best,

  *******

  EF Admissions

  Customer response

  07/28/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ 
  Here, https://www.ef.sg/assetscdn/32h4JKdaH98eq3ehWakD/legacy/~/media/CentralNS/mini-site/documents/ilsd/sg/pdf/ef-sg-ilsd-student-refund-procedures.pdf and the student handbook refunds section https://www.ef.sg/assetscdn/32h4JKdaH98eq3ehWakD/legacy/~/media/CentralNS/mini-site/documents/ilsd/sg/pdf/ef-student-handbook-august-2022.pdf.There should be no reason why my refund wouldnt have processed by the 6th of august 90 days is more than enough time to process, if I dont get my refund by the 6ths you would be breaking the vary policy you  claimed to be true. Which would be improper, If I dont get my refund within the 90 day timeframe that will confirm to me that you guys have been lying to me and are a scam.So I am not sure why you would even mention in your last response if my refund does not go in by August 6 please let us know I should not have to let you know it should be in by then.
  Regards,

  ****

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩