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Business Profile

Computer Software Developers

World IT Center, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for World IT Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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World IT Center, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Trend Micro Maximum Security - 3 Year / 10 Device software program from them on February 13, 2023. This was supposed to be for three years and expire in ****. I woke up this morning and my account was deactivated and I no longer have an anti-virus working on my devices. I called Trend Micro and they advised that it was the seller, World IT Center, that initiated the deactivation of my account. I called ********************** and was told that they could not help me because I couldn't locate the order number. I was able to supply all other information, such as date, time, Activation Key, etc., but they refused to help me. At this time, due to my frustration with the lack of assistance, I have already ordered the same product from a different vendor. I would like to receive a full refund on this product. It was supposed to be active for 3 years, and they disabled it less than 2 months after I activated the product with Trend Micro.Thank you,*************************

      Business Response

      Date: 05/08/2023

      Dear BBB team: We sell all types of antivirus software. Trend Micro Antivirus had a problem, and we are actively working with the customer and Trend Micro to fix the problem. The customer will receive the product and service at no cost to them. regards, CEO ******************

      Customer Answer

      Date: 05/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    World IT Center, Inc. is BBB Accredited.

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