Business ProfileforNuance Communications, Inc.

I purchased Dragon Home 15. I just had my laptop break and went to install it on my new laptop and I find out that I cannot download the software from the website to be able to install it. The customer support is garbage and I cannot get through. As someone with a disability who relies on this software to function everyday this is something I cannot overlook or forgive. I paid for this software and this company wants to make it so I cannot use it? I am having to have someone else type this for me as I am not able to. The *** states: "Nondiscrimination on the Basis of Disability by Public Accommodations and in Commercial Facilities This title prohibits private places of public accommodation from discriminating against individuals with disabilities. Examples of public accommodations include privately-owned, leased or operated facilities like hotels, restaurants, retail merchants, doctors offices, golf courses, private schools, day care centers, health clubs, sports stadiums, movie theaters, and so on. This title sets the minimum standards for accessibility for alterations and new construction of facilities. It also requires public accommodations to remove barriers in existing buildings where it is easy to do so without much difficulty or expense. This title directs businesses to make "reasonable modifications" to their usual ways of doing things when serving people with disabilities. It also requires that they take steps necessary to communicate effectively with customers with vision, hearing, and speech disabilities. This title is regulated and enforced by the U.S. ********** of ******** " and this should apply online as well. I should not have to jump through hoops that are almost insurmountable as a person with disabilites just to use the software I have already paid for. Shame on this company, shame on its Executives and the Board of directors for allowing this to happen.