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Business Profile

Tutoring

Sylvan Learning Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tutoring.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is against the Sylvan Learning Center( also does business as Capstone Education)in ******** ( ***********************************)center which is owned and run by Mr. *** X. **** who owns and operates the Brookline location of Sylvan Learning Center. . I purchased sessions of tutoring for my son which have not been fulfilled completed and was notified that the center would be closing for in-person learning which is what we signed up for and paid for. I reached out multiple times to confirm closing and make arrangements for the refund and Mr. **** has not contacted me to date. Mr. **** owns me $4275 which would have been the balance of sessions I had left at the end of May when the center was abruptly closed. I have included email communications with him and other people at the center for reference and evidence. This is highly unprofessional and unethical. I would like my money back so that I can get my son the appropriate services. We have been receiving services through the center since 2022 and therefore we have been in the same arrangement for that time. This is highly irregular. Please help my family; this is not a small amount of money. Thanks Yoshino White

    Customer Answer

    Date: 06/25/2025

    I have not heard from the business in response to my complaint.

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