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Business Profile

Optometrist

Lens Crafters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jul 11, 2024 I purchased glasses form Lenscrafters at: *************************************. They told me it would take about a week to receive the. on 7/18/24 I went back to the store to pick them up and was told that they received them damaged and that they could not give them to me and that I would have to wait another week. I just had cataract surgery and needed them badly because I couldn't see very well. I waited another week to receive them. in the next few days I noticed that the left ***** was loose so i went back to the store to have it fixed. When I got there it was 11 am at the optician that waited on me looked at them and said "there is nothing that she can do" and just walked away from me. I left the store and filed a complaint with their complaint department. A few days later the manager of the store called me and said she would get back to me. its been about 6 weeks now and I still haven't heard from her. I had to go to another place to get my glasses fixed. This is very poor customer service and I think I am entitled to a refund.

    Customer Answer

    Date: 09/28/2024

    I have not heard from the business in response to my complaint. The Manager said she would contact me a month ago. still have not heard.

  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, The purpose of this email is to check the status of my refund from store **** (*********, ** ****). On 10/1/2022 I purchased some lens. In the end I was unhappy with the progressive lens and customer service so I requested a full refund as they received the lens from my frames. The return process was on 10/18/2022. Receipt #: ******* Register #2. Cashier: ******* (******) Sales Order: 102745152**** As of November 10, 2022 I have not received my refund. The store repeatedly tells me they dont understand why this is taking place, they called support, & they have a ticket number. I was told to call my bank and see if they blocked the refund. My bank has assured me they do not block refunds and do not see a pending refund from Lens Crafters in the amount of $358.66. I hope to resolve this matter soon.Best regards,******************************* ************ ******************

Lens Crafters is NOT a BBB Accredited Business.

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