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Business Profile

Information Bureaus

MIB Group Holdings, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was denied life insurance because this "Bureau" I have never heard of illegally obtained my medical profile. I did not consent for them to have any of my information and will be filing with the **** as well and other avenues. I do beleive this is a violation of HIPAA.

    Business Response

    Date: 05/28/2025

    We have attached the authorization that the consumer signed when applying for insurance with ******************* that authorized communication between *** and ******************** 

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10, someone requested my consumer file from MIBLLC at ***************************************** without my consent. I received a notification in the mail that said I requested this and I did not immediately submitted a form to MIB and called and its been over a month, they will not get back with me with the ** address of the fraudulent request, Im currently going through a divorce and this was done with my Social Security number two days after court for nontestable divorce. This marriage was only five months long. There is no reason anyone should be searching for insurance policies in that last name especially right after court, I fear fraudulent activity is going on and ***** at ***. Consumer will not get back with me. Will not work with me and will not provide this information so I can file police report . I was instructed to get the ** address of the fraudulent form submission and the one I submitted myself for comparison please help me obtain this information quickly

    Business Response

    Date: 03/11/2025

    Please find the attached response to your recent complaint. Thank you and please let us know if you have any questions. 

     

     

    Customer Answer

    Date: 03/19/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

    Regardless if nothing is found at MIB, someone violated H**PA and illegally posed a false identity of me to even try to obtain this information in my name using my SS number, which your website clearly states is a federal offence. I expect full disclosure of the ip address of said attempt (as well as the test submission I myself submitted for comparison) so i can include it with my police report. I expect prompt response since this is someone posing as me there should be no privacy violation or issues. I my self work in IT and digital media and i understand the persons *****/***** *** not comprehend my request and i requested another person of contact with the company and was told that information can not be given out. I demand a contact number for MIB legal department or administration so this issue can be handled in a professional manor. 

    Side note I am going through a nasty divorce and if this is my husband and his family ILLEGALY trying to pry or obtain anything as or for me is a THREAT to my safety. This is an urgent matter since it was illegaly obtained two days after I was lied to by he and his family that court was canceled and it was not.  I know this has nothing to do with anything BUT it does change the urgency/ My local police station said I MUST OBTAIN THE ** ADDRESS to move forward and I know for a fact *** has this information. This was done out of state and his mother is a retired nurse. Please don't take this lightly.


    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    April 

     

     

    Business Response

    Date: 04/09/2025

    Good morning. Without a valid subpoena or other legal basis to provide the requested information, *** is unable to do so. Thank you.

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Frustrating Experience with MIB I recently applied for life insurance through Ladder, and to my surprise, they claimed that I had heart valve issues and prosthetic deviceswhich I have never had. Even more puzzling, these codes were billed by a urologist I saw for a consult.Ladder then directed me to contact Exam One. However, every time I reached out, I was met with complete disorganization and unprofessionalism, being transferred from department to department with no real answers. When I finally got someone to respond, they couldnt explain how these codes ended up in my file. First, they said it came from an image, then later claimed it was from notes.Ive since filed for a re-investigation, but *** (**************************) is refusing to correct their records, even though I have documented proof from my doctor stating no such codes have ever been filed or recorded in my medical history. Despite this, MIB is still pointing me back to Exam One and offering no resolution.This is an unacceptable mix-up, and I will be pursuing legal action against MIB for having incorrect medical information on file. Its been a nightmare, and I want others to be aware of the potential issues when dealing with these companies.

    Business Response

    Date: 10/27/2024

    As requested, MIB has responded directly to the consumer regarding this complaint

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I have about 50 emails of correspondence that I could share showing the lack of professionalism

     

    Business Response

    Date: 07/27/2023

    Hello!

    You appear to have reached out to the wrong company / organization regarding this complaint. We are MIB: ********************* a used electronics store. I believe the consumer is referring to the ***************** Bureau.

    Customer Answer

    Date: 07/31/2023

    I need assitance removing an artical from my MIB report. I have reached out to the following companies to get this resolved with no avail. I spoke with *** at;*************** **************** And ****** at;**************************** I have been ignored, hung up on and lied to...I havent given any guidance as to how or why it is on my report and how to remove it.This has hindered my right to get life insurance coverage for myself..

    Business Response

    Date: 08/09/2023

    MIB and its member companies are fully committed to ensuring that MIB Consumer Files contain only accurate, timely, verified, and complete information. Where accuracy is disputed, MIB facilitates a full reinvestigation process as was completed in this matter. A full explanation of this process and the results have been previously provided. In the event you have any information to support removal of this information as inaccurate or incomplete,we will be happy to review.

MIB Group Holdings, Inc. is NOT a BBB Accredited Business.

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