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Business Profile

Auto Warranty Plans

SunPath Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company robocalled me on 4-19-2023, on cell phone. I was transferred 2 times, before I could get a company name. I am on the National Do Not Call List and has been since 2019. Sunpath is selling car repair warranty, I don'[t own a car. The number used to call me was ************.

    Customer Answer

    Date: 04/30/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 07/06/2023

    SunPath serves as the administrator of certain service contracts and is committed to ensuring that its third party independent contractor vendors engage in legal and ethical sales practices and addressing complaints of consumers. At no time did SunPath either contact the consumer or authorize any party to contact the consumer on its behalf. To the extent that any party claimed to represent SunPath or claimed to be contacting the consumer on behalf of SunPath, this was done without SunPath's knowledge,approval, or permission.  It is furthermore difficult to verify any of the allegations contained in the consumer's complaint, and SunPath has been unable to do so based on what was provided. If the consumer is in possession of documentation from the party that contacted him and provides same to SunPath,SunPath will review the submission and take action if possible. SunPath is committed to assisting consumers in preventing the receipt of unwanted calls that concern the availability of our products and services. The consumer should contact SunPath directly if the problem persists.

  • Initial Complaint

    Date:03/01/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    scam / solicitation - clearly states on their website: "We will Not at any time engage in the direct solicitation of service contract sales." I've gotten dozens of calls soliciting and they continue to call from a different phone number each time. They should be shut down and jailed for scamming people.

    Business Response

    Date: 04/06/2023

    SunPath serves as the administrator of certain service contracts and is committed to legal and ethical sales practices and addressing complaints of consumers. SunPath did not contact the complainant, or authorize any party to contact the complainant on its behalf. To the extent that any party claimed to represent SunPath or contact the complainant on its behalf, this was done without SunPath's knowledge, approval, or permission.  It is furthermore difficult to verify veracity of the allegations or the true identity of the complainant as he/she/they have left phone number and email address that are obviously fictitious. If a complainant is in possession of documentation from the party that contacted them, SunPath would be happy to review this information as it could potentially be of assistance in identifying the party or parties responsible for calling the complainant. SunPath is committed to assisting any complainant in preventing the receipt of unwanted calls that concern the availability of SunPath products and services.

SunPath Ltd is NOT a BBB Accredited Business.

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