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Business Profile

Web Hosting

Netcapital

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Netcapital's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October of 2018, I purchased over ***** shares of Maingear stock on Netcapital. At that time there was the ability to both buy and sell shares on their platform. Sometime in the following couple of years, they removed the ability to sell shares which means I now own more than ***** shares of Maingear stock with Netcapital with no way to sell it. That seems criminal and illegal. I'm considering approaching the attorney general of ************** where I live to see if his office can do anything about it. I don't know what other recourse I have. Reaching out to Netcapital was fruitless.If you are considering buying through Netcapital, DO NOT until they provide a way for you to sell your shares!

      Customer Answer

      Date: 05/01/2023

      I have not heard from the business in response to my complaint.

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