Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

Yelling Mule, LLC - Boston Web Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Yelling Mule Unauthorized **************Performance Complaint Summary:We are filing a complaint against Yelling Mule due to unauthorized charges totaling $6,498.00 and failure to provide contracted services. Despite repeated attempts to resolve this issue directly, the company has been unresponsive.Details of the ***************** has been working with Yelling Mule for website maintenance services for the past five years. Under our agreement, we pay an annual maintenance fee of $1,999.00 once per year, which we already paid for 2024 on June 3, 2024. However, we discovered three additional unauthorized charges:$1,999.00 charged on 09/19/2024 (Card ending 7933)$2,500.00 charged on 10/04/2024 (Card ending 6587)$1,999.00 charged on 11/21/2024 (Card ending 6587)For every other charge Yelling Mule has processed, we were provided an invoice in advance for approval. However, for these three charges, no invoices were sent, and no additional services were rendered to justify the charges.Attempts to Resolve:Over the past two months, we have reached out to ***** ******, CEO of Yelling Mule, and ***** ******, Accounts Manager of **********************, several times to dispute these charges.On one occasion, ***** ****** responded and confirmed that he would "get everything corrected ASAP for you" but he has since gone completely unresponsive.We have provided multiple opportunities for Yelling Mule to clarify or refund these charges, but they have failed to do so.Resolution Sought:We are requesting that Yelling Mule:Refund the full amount of $6,498.00 immediately.Provide an explanation for why these unauthorized charges occurred.Improve their billing transparency to prevent similar issues in the future.We believe this situation reflects unethical business practices and would like to warn other companies about our experience if this issue is not resolved.We appreciate the BBBs assistance in facilitating a response from Yelling Mule.

Yelling Mule, LLC - Boston Web Design is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.