Complaints

This profile includes complaints for Hopper USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hopper USA, Inc.

  265 Franklin St Ste 1702 Boston, MA 02110-3144

• 

  Hopper USA, Inc.

  101 Arch St Fl 9 Boston, MA 02110-1131

• 

  Hopper

  18 W 18th St New York, NY 10011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband (***** ****) and I booked a flight through Hopper to ******, *******, on October 24, 2024, for June 26, 2025, returning July 9, 2025. Hopper confirmation NGCNVQ. We paid $1,871.44 which included ************** of $199.02. My husband passed away on February 28, 2025. I have tried many, many times to get a refund through Hopper. I have submitted a death certificate. I have been told to contact ********** who apparently has the trip insurance (although I paid Hopper) but they state that I have to have an email that was sent at the time of booking to my husband. It is not saved in his computer or phone. I have been told to contact ******* even though I booked through Hopper. I have been told to contact ********** who is the airline to *******. Hopper says they cant provide info contained in the email from XCover. ****** says they dont have any info on my husband, his email or phone # and no info on me, my email or phone #. My daughter talked to a ****** at JetBlue who said he would cancel the flight (NIRVKI) and said she would receive a document for refund within 14 days. We have received nothing from them. She contacted them again and now they say we have to contact Hopper where we booked the flight, although the flight has now been cancelled. I am now a widow dealing with the biggest loss of my life and no one will help me. I thought I made the right decision in clicking travel insurance when I booked the flight but dont know what I can do now to resolve this!

  

  Business Response

  Date: 05/04/2025

  We sincerely apologize for the trouble and negative experience you have had with your booking NGCNVQ. After a thorough review of your reservation, we have confirmed that your flight has been cancelled. We want to explain the situation regarding your ticket. According to the applicable fare rules associated with your booking, the ticket is classified as non-refundable. We contacted ******* directly to clarify their policy, particularly as there was no initial indication regarding the death of a passenger, which can sometimes influence refund policies. We have since received confirmation from a ******* representative that they sent you an email on April 3rd. This email contains a form and outlines the necessary supporting documentation required for them to process a potential refund. Please check your email inbox, including your spam or junk folder, for this communication from JetBlue and follow the instructions provided, including completing the form and submitting the requested documents.
  
  Regarding your ***************** we recognize that this is a separate but related aspect of your travel arrangements. As Xcover is a third-party partner, we unfortunately do not have any direct control over their claim policies or procedures. We understand your need to seek resolution for any claim you may have with them. If you wish to submit a complaint or inquire about your Xcover policy, you can reach their support team directly through the following link: ***************************************. Their support team operates 24 hours a day, 7 days a week, and will be best equipped to assist you with your Xcover-related concerns. We hope this clarifies the situation and provides you with the necessary steps to pursue both a potential refund with ******* and any claims with Xcover.

  Customer Answer

  Date: 05/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip through Hopper travel agency in June of 2024. I canceled this trip and received a future travel credit of $2155.70 that is valid until May 15, 2025, all travel must be completed by this date. I have requested to rebook this flight multiple times, spent hours on the phone, spoke with multiple supervisor. The last supervisor , ****** that I spoke with told me that the airline, ******** has taken control of the ticket and the at hopper is not able to rebook my flight. I called the airline 3 times and was told that is false, they do not handle that. I was also told that the credit was expired by another employee, which I can see on the app, that is not true. It is my belief that the company is trying to delay rebooking my flight as to force me to forfeit my credit, costing me the $2155.70.

  

  Business Response

  Date: 05/01/2025

  Thank you for reaching out to us regarding your travel credit. Please accept our sincere apologies for the confusion and delay in redeeming your credit.
  Upon reviewing your account, we found that the delay was primarily due to the need for confirmation from the airline, as the credit was issued back in 2024. This verification process is common when travel credits remain unused for over a year. Additionally, there was some misunderstanding regarding the rebooking fee, which was collected by the airline as per their policy.
  That said, we truly value your continued trust in Hopper, Hopper covered the rebooking fee on your behalf and successfully booked your new flight, charging you only the fare difference.
  Were grateful for your patience and understanding throughout this process. Our team is continuously working to improve the Hopper experience and provide better service to our users.
  Thank you once again for your support. We look forward to assisting you in the future.

  Customer Answer

  Date: 05/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Heather

   

   

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an extension on one of our tickets and we were approved to get a refund the only way they would give us a refund asif we booked another ticket and they will give a credit for that so we did take a trip so that we can get a credit what they owed us and even after doing that and taking an extra trip to get our credit They have not given us the credit and it is $1160 that they owe us $1160. That is a lot of money. We have contacted them through We have email confirmation that they owe us the money we have called them at least 100 times And they each time they say please call us back in one week and we are going to contact the *************** and get you your back and this is such a frustrating experience.!

  

  Business Response

  Date: 05/05/2025

  We acknowledge the receipt of the complaint and would like to extend our sincerest apologies for any inconvenience caused.
  We see that there has been an ongoing refund case that we are working on with our **************** regarding a travel credit for booking ****** that was made back in 2022 during the pandemic. A travel credit was issued for this booking hence, as per the airline's instructions for redeeming the travel credit, the customer has to make a new booking which we found under WSRQOS. The refund request has been coordinated with the airline upon receiving the new reservation hence, after a thorough review of the case, it appears that a chargeback has been filed for record ****** with an amount of USD 1,161.94. As a result, we need to wait for the outcome as the chargeback has already been filed. Further communication will be forwarded to the customer's financial institution regarding the status of the chargeback.

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 05/30/2025

  This correspondence serves to provide an update regarding the status of the ongoing case. Our records indicate that a refund request has been duly submitted to ***************. However, upon our subsequent attempts to liaise with the airline, we have been informed that your refund request is currently undergoing a thorough review by their dedicated refunds department.
  
  Furthermore, we understand that a chargeback has also been initiated for this particular transaction. In such instances, we have to await the conclusive outcome of the chargeback investigation.

  Please be assured that this case is being actively and diligently monitored by our team. As soon as we receive any substantive feedback or a final resolution from *************** concerning your refund request, we will promptly communicate this information directly to the customer via the email address we have on file.

  
  

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a one-night stay at the ******************************** by *** through the Hopper app for May 12, 2025. At the time of booking, the app indicated that free cancellation was available until April 29, 2025. I applied a $100 voucher toward the payment.?Upon canceling the reservation before the free cancellation deadline, I noticed that while the cash portion was refunded, the $100 voucher was not returned. There was no clear indication during the booking process that the voucher would be non-refundable upon cancellation.?After cancellation, I could no longer access the original payment breakdown in the app, making it difficult to retrieve evidence of the voucher usage terms. I have a screenshot showing the free cancellation policy but no explicit mention of voucher refundability.?Desired Resolution:I request a refund of the $100 voucher or the reissuance of an equivalent voucher for future use.

  

  Business Response

  Date: 04/28/2025

  We sincerely apologize for any inconvenience this may have caused. I understand that you canceled your hotel booking (LDGS45K7X7V5) through the self-service option in the app. However, the USD 100 voucher that was applied to the booking was not refunded.
  
  Please note that, as stated in our FAQs on the Hopper website, vouchers are generally nonrefundable. This is why the voucher was not automatically refunded when the reservation was canceled.
  
  As a gesture of goodwill, we have made a one-time exception and refunded the USD 100 voucher amount to your account. This credit will be valid for one year.
  

  Customer Answer

  Date: 04/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ***

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three airline tickets using the Hopper App from **********, ******* to **********, **** for travel on July 20, 2024. After arriving at the airport in **********, I was informed that our flight was canceled due to the Crowd Strike Outage. I waited in line for 4 hours at the ticket office only to be told that my flight is now changed to the following day. Because if this delay, I missed my connecting flights in ******, ******* and in *******, ******. I was unable to reach Hopper customer service due to millions of other people experiencing the same outage. Hopper app is refusing to refund my money or give a credit for future travel. I've called numerous times and each time I'm told I have to contact the airlines for a refund or that they will do research and call me back. I've never gotten a call back. When I call the airlines, I'm told the refund must come from Hopper because I purchased the tickets through them. I've been arguing with Hopper for almost a year and now they are saying there is nothing they can do because their missed connection guarantee has expired. Of course it has! We've been going around about this for almost a year! They strung me along until it expired.

  

  Business Response

  Date: 04/28/2025

  We sincerely apologize for the inconvenience you experienced with your Hopper booking H-L43RVG45KP. We understand you contacted our support team to request a refund due to a global system outage that caused a misconnection in your flight itinerary. Upon review, we confirmed your booking included our *********************************** and that you attempted to call within the valid timeframe. In line with this, we are pleased to inform you that your request to honor the guarantee has been approved. We have processed a refund of EUR561.00 to the original payment method ending in 1063. Please allow 3-10 business days for the refund to appear on your statement. In some cases, particularly with debit cards, processing times can extend up to two billing cycles (***** days) depending on the card issuer.
  
  

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I appreciate finally being recognized by  Hopper **** however, the refund offered is less than what I was charged.  I paid $2963.54 in American dollars for three tickets.  And since I was unable to reach anyone at Hopper while I was stranded in ******,  due to the Crowd Strike Outage,  I was forced to purchase additional tickets for $3000 to get home. I am entitled a full refund of my original purchase of $2963.54 (American dollars) per Hopper's Missed Connection Guarantee.  

  Thank you, 

  ***** *****
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 05/04/2025

  We understand your request for a full refund for your booking. Following your inquiry, we promptly contacted our support team to explore the possibility of a one-time refund exception. We emphasized that the Missed Connection Guarantee was indeed active and valid at the time you contacted us. We are pleased to inform you that we successfully obtained the necessary approval to process a complete refund for your booking. Our records indicate that the total value of your ticket was EUR *******. We previously processed a partial refund of EUR ****** on April 28th. Today, we have initiated the refund of the remaining balance of EUR *******. This refund has been processed back to your original payment method. Please allow 3-10 business days for the refund to appear on your statement. In some cases, particularly with debit cards, processing times can extend up to two billing cycles (***** days) depending on the card issuer.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $691.50 for a JetBlue flight. However, the total fare on ******* shows the total fare was $449.95. There is a discrepancy of $241.55. I would appreciate the refund of the hidden fees.

  

  Business Response

  Date: 04/22/2025

  A refund of $225.00 USD has been issued to the customer. Refund may take 3 to 10 business days to process or up to 12 billing cycles to reflect on their account.
  

  Customer Answer

  Date: 04/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** *****

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for my father on the app hopper So I decided to canceled them 15 min after booking And by law Im entitled to get my money So I havent received the money From them Also ***************** said that hopper the travel agency has the money I contacted my bank and they tried to reach them but they didnt have any response Its been 2 months I havent received anything

  

  Business Response

  Date: 04/22/2025

  The user booked a flight and canceled it within 24 hours. Although the ticket status shows as voided, the user claims she has not received a refund. Called the airline, advised it was voided and no charge from their end. The customer account should not be charged and any pending transaction is merely a pre-authorization from the airline.

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a voucher from this company for $425 off a hotel. I tried to use it and its giving me errors. I reached out to hopper via phone and they told me my booking would be $416. I said thats not right check my voucher. They said they cannot apply my voucher on the phone and told me to try again on the app or on the web. I go on the app and it doesnt work. I go on the website and the website says it doesnt even see my voucher. So they are lying to their customers. I got My referrals to get my voucher to use for my friends a surprise trip for Mothers Day and its not letting me do it. This company should be ashamed. Why would you allow me to refer others to the site and then not let me use what I earned? Hopper seems like a huge scam and they need to be shut down for business. I need to be contacted and my voucher applied CORRECTLY so that I can book. I have Added pictures from the website showing the voucher not even being applied but showing that I have a voucher. I have Also added pictures from the app showing the voucher applied but payment not going through. This needs to be fixed asap please.

  

  Business Response

  Date: 04/26/2025

  Were so sorry youre having difficulty claiming your rewards for the Referral Program. After a thorough review of your record, we regret to inform you that the redemption of your accrued rewards cannot be processed at this time. This decision is based on recent indicators suggesting actions were taken to gather or utilize Referral Rewards in a manner inconsistent with the program's intended design and purpose within your Hopper account. Consequently, we are unable to release the accumulated rewards. We sincerely apologize that we cannot disclose specific details concerning the findings of our review. Please understand that this limitation is in place to protect the integrity of our Referral Program and its mechanisms against potential misuse. While we know this isnt the outcome youd hoped for, we appreciate your cooperation and understanding. Please accept our apologies for any inconvenience caused by this issue.
  
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a price freeze for a reservation and the company put in the wrong dates but my app showed the correct dates and information. The company refused to honor their policy stated on their website of covering $300 of price increase.

  

  Business Response

  Date: 04/22/2025

  The user booked a hotel using Price Freeze (**) for June 58, but Dash reflects the booking as June 47. When the user attempted to complete the booking through the Hopper Price Freeze (H**), the system did not allow it due to the date mismatch. As a resolution, the agents initially refunded the ** fee and issued a $50 voucher.e will escalate this to our internal team for further investigation. In the meantime, the ** fee has been refunded and a total of $150 in Hopper vouchers has been issued to the user ($50 initially and an additional $100 as a goodwill gesture).
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching for a hotel for travel in May. I had everything selected when I found a place i wanted to stay at. I booked the room and paid for it. It wasn't until I received the confirmation that I realized the dates had changed somehow to the upcoming Sunday (I booked it on Friday). I tried changing the dates, did not let me. Called the hotel, they were willing but unable to. Called hopper support, they did they couldn't and denied the request even though the hotel said they would be willing. I lost 300 dollars to this reservation. I will never use hopper again. I wish I had read the reviews. I will stick with ***********.

  

  Business Response

  Date: 04/22/2025

   The customer booked a hotel stay at *************************** for April 1314, 2025, but intended to book for May 1314. The customer claims the system changed the date and contacted us immediately requesting to modify the reservation, stating that the hotel would allow the date change. However, when the handling agent reached out to the provider, the request was declined. Upon reviewing the user tracking, it shows that the customer initially searched for a stay on May 1314 but then returned to the home screen and proceeded to search for April 1314 instead. The booking details were reviewed multiple times by the customer before confirming and swiping to pay.
  
  There were no system errors during the booking process. Based on the activity log, the customer manually selected and confirmed the dates as April 1314. The handling agent promptly contacted the provider on the same day the customer called, but the provider denied the date change request. Therefore, no refund is applicable. We will adhere to our policy, which clearly states: If you choose to change or cancel this booking you will not be refunded any of the payment.
  
  
  
  
  

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  I did not select the dates in April.  Why would I select dates when I worked?  And why would I immediately call to change them once I realized they were not right?  I was looking at many hotels, thinking I was in the same date search and did not touch the dates after my initial search.  Please show me this new date search result.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 04/27/2025

  We would like to extend our apologies for the inconvenience and experience you have encountered with your booking 8DZG2LN6DQV7. Upon further review and based on the booking history, you have searched April *****. It is crucial to remember that our platform requires all users to carefully review the details of their booking before confirming and proceeding with payment. Based on the booking policy, If you choose to change or cancel this booking you will not be refunded any of the payment.
  
  We fully understand that the provided resolution may not meet your expectations, especially considering your prompt outreach to our support team immediately after identifying the discrepancy in the month of your intended booking. As a valued customer, and as a one-time exception for goodwill, we have processed a refund to your original payment method. Please note that refunds typically take 3-10 business days to reflect on your statement. However, in many instances, the process is expedited and completed sooner. It is important to highlight that certain card issuing banks, especially those associated with debit cards, may have longer processing times, extending up to two billing cycles (***** days). This specific timeline is determined by your banking institution, and unfortunately, we are unable to expedite this process.