Business ProfileforAce Ticket

I purchased 4 tickets through Ace Ticket to see Queen * ************************ October 15th, 2023 concert at ****** - ********* back in March, 31st, 2023 as a birthday gift to my mother in law and for my young daughter that had never been to a big concert, plus my wife and I. We spent $1392 on these tickets. On May 2nd, 2023 I received an email from Ace Ticket all 4 tickets were ready for delivery. Went through all the steps accepted the tickets and saw they had transferred to me into my phone and added to my Apple Wallet account. My order number is ********* for these tickets. Come the day of the show which was last month on Sunday Oct. 15th, I drove 1:30 hours to get there and walked about 10 minutes because of the parking situation. We were in line to get inside the venue at 7pm and the show started at 8pm. After passing through the security checkpoint and showing the tickets (Apple Wallet) all 4 tickets were not scannable. ********* personnel tried multiple times and eventually pulled us aside from the line to get in. He sent all of us to the box office for further investigation. The person at the box office was only able to inform me that my tickets were purchased through ACE Ticket and I will have to contact them. At that time it was 8pm when the show was suppose to start. I had to make a quick decision in order to save the night. I ended up having to purchase 4 new tickets at the box office and I spent $624 for the only tickets available that they had at the time. After all the time that had passed and the very disappointing experience, we were able to get to our sits that were nothing close to the ones I originally purchased and on top of that we had already missed at least 2 songs as the show had already started when we got in at 8:16pm. I have purchased tickets with ACE Ticket before and never had any problem, expect for this event. I called customer service and submitted all information that was requested from them. All I want is my money back.