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Business Profile

Sporting Goods Retail

Boston ProShop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Boston ProShop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boston ProShop has 2 locations, listed below.

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    Customer Complaints Summary

    • 119 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 12, 2025 I made a purchase from Boston ProShop's website, specifically to purchase Bruins gear. When I received the items, I noticed that one of the hats which was meant to be adult size was much smaller than the matching children's size I received. I initiated contact with the Bruins Proshop by calling numerous times leaving voicemails for someone to call me back. I finally spoke with someone named ******* when she answered on March 11, ********************************* to email them with a photo of the items and that they "would take care of it and would be able to talk to me over email about a solution." I emailed that day with a photo of the different hat sizes. No one ever replied. I tried calling again on numerous occasions and left voicemails. I followed up these phone calls with emails dated: 3/24/25, 4/9/25, and most recently on 6/9/25. I ***** have not received a call back or an email response. I have been trying to receive a replacement hat (this was meant to be a birthday gift for my son back in February) and at this point I would appreciate a refund. The hat in question cost $40. I can provide copies of emails as well if needed. Perhaps someone will respond to someone of authority at this point as they are not responsive to customers.

      Customer Answer

      Date: 07/13/2025

      I have not heard from the business in response to my complaint. I have been trying to reach them since February with no luck and was hoping you may be able to help. 

    • Initial Complaint

      Date:03/13/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 11th I ordered two Boston Bruins hoodies from the Boston ProShop for a total of $107.61. The order # is #******. The one hoodie for $75 shipped 4 days later and was delivered, however the other hoodie (totaling $29.99) in the order still to this day has not been shipped. Ive sent a few emails, called the store itself several times, and even left voicemails; all with no answer. I would like to either receive the hoodie or just simply get my money back at this point. Its been 2 months with no shipment and no answer.

      Business Response

      Date: 03/16/2025

      Customer never recieved a hood, we thought we were getting more in but the vendor canceled the order so we refunded it to the customer

      Customer Answer

      Date: 03/17/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:12/31/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction 11/19/2024 I purchased two items one sent was wrong. the order number ****** is on the receipt, 30-day exchange however when I try and talk to the seller the say the ** order number contains seven letters. All the paperwork only has six letters. My credit card shows purchase information with a phone number **************. When I called the number person said wrong department and gave me list of phone numbers. There is a thirty day return policy; I have been getting nowhere for the past three weeks. When I called the number, they say wrong department. I have been given phone numbers and left messages for a phone call back. 1. ************** 878 2. ************** 3. ************** 4. ************** no one returns calls numbers have different times to call. I tried the system return online however they want 7 order number only 6 on paperwork. Credit card shows reference number as 24733094325027816045494-7 I could not return the item in the time limit provided due to no contact and the right 7 order number where I have only 6 numbers. Left messages on all the phone numbers with no return calls. I have copies of all paperwork. there is a SKU Number ******* another Order ** number ********** none work. Price of product charged $40.00 that was wrong. Total order was $106.53

      Business Response

      Date: 12/31/2024

      A customer service representative will call the customer for the exchange.

      Customer Answer

      Date: 12/31/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ** ********

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a Jersey for presale for the 100th aniversery game. We receieved one email saying due to a delay on the vendor's end, they would not be in time for 12/1. I am just looking for a update of when they will be shipping. every time I call they do not answer. They do not answer their email, they do not answer their website question form. When I ask a store *** in persont they lie and say the online store is not the same as the in person store and to contact them via email. I just want some answers on where my expensive $600 jersey is.

      Business Response

      Date: 12/20/2024

      Emails were sent explaining the delay from our manufacturer, we delivered the package on 12/19 , ***** tracking, ************

      Please reach out if any other questions

      thanks

      lauma

    • Initial Complaint

      Date:12/10/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just want an update on the order. messaged 2 with no response. I'd like to know if the order will be delivered by Christmas. Been over a month!

      Business Response

      Date: 12/20/2024

      Customer was emailed and asked it they wanted to cancel the order or keep the order and promised Christmas delivery, He chose Christmas delivery ,  it will be delivered today, 12/20

      Fedex tracking 283527969569

       

      Please reach out if any other questions

      thanks

      Lauma

      Customer Answer

      Date: 12/20/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* ********

    • Initial Complaint

      Date:07/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 6/17/24 Purchased wrong size shirt, emailed customer support who instructed me to return for an exchange. I paid to return the item and they have not exchanged, refunded, or returned 8 email and 4 voicemail inquiries for a status. Item confirmed received by business on 6/22/24, photo attached. Business has my money, the merchandise, and refuses to communicate.I want the correct size that the representative stated would not be a problem in the attached email. A month has passed without any communication or resolution

      Customer Answer

      Date: 07/30/2024

      I have not heard from the business in response to my complaint.

       

    • Initial Complaint

      Date:05/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a Bruins Centennial 3x5 flag and other accessories amounting to over $150 a week before Christmas 2023. To this day, May 30th, 2024 I have yet to receive any of this merchandise. The only Centennial merchandise I've been able to get is from the two games I attended this season, and unfortunately I just don't have $400 to spend in the Pro shop alone when I'm at the garden these days. I really want to do one more merch haul before this seasons stuff isn't available anymore but I'm afraid I will never receive it in the mail. This store robbed me all season as nothing has showed up in the mail. Extremely disappointing as Fanatics quality has always lacked and I can't even get a response or a way to contact anyone from this store

    • Initial Complaint

      Date:01/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 21, 2023 I ordered online from this business and received a email confirmation of my order.My order number is ****** a ************************* Fanatics Fast Break Replica City ********************** (Size XXL).Total cost is $96.55 and it was never delivered and I was never contacted about the status on the order except the day of the purchase I received a confirmation at the email I listed above.This is a birthday gift for my daughter and I would still prefer that this item be shipped to me as soon as possible because her birthday is tomorrow. When I tracked the order it was showing January 15th as the delivery date but now it is not showing any information.

    • Initial Complaint

      Date:01/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with bostonproshop.com on December 14th 2023. I ordered two items, one was shipped and one was not. I've not received any communication from them at all regarding the unshipped item. I've spent an inordinate amount of time the past few weeks trying repeatedly to contact them. They do not respond to emails from their site's contact form and they NEVER answer their phone or return messages left on voice mail. And today, Wed Jan 17th, their voice mailbox is full, so you can't even leave a message that they won't return anyway.

      Customer Answer

      Date: 01/28/2024

      I have not heard from the business in response to my complaint, however my package was finally shipped and has been delivered. I made several more attempts to make contact after filing my complaint, with zero response. My final attempt was a ******** DM. One hour after that I received an automated email saying my order was shipped, but no direct response from them whatsoever. In my opinion they are deliberately avoiding direct contact with customers. I have no idea if my ******** message directly resulted in my item being shipped or if it was just coincidence. Had they responded even once acknowledging that my order was delayed and given me updates, I would have had no issue waiting. Instead they just completely ignore you so you have no idea what is going on. Therefore, even though I did finally receive my order, I stand by my complaint against them.

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/05/23 I placed an order for a jersey on December 5th of 2023 their website states items are shipped with 5-7 business days I have gotten no confirmation the item is shipped and my credit card has been charged and I can't get through to a actually person because their number says the voice-mail is full I ordered this item for Christmas and live in ***** I don't understand how a item can take so long

    Boston ProShop is NOT a BBB Accredited Business.

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