ComplaintsforStark Moving and Storage Inc.

• Initial Complaint

  09/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Tried to contact the business numerous times for missing items and damaged items and they refuse to respond

  

  Business response

  11/24/2023

  Dear BBB agent, 

  Thank you for bringing to our attention the complaint filed by one of our customers. We appreciate the opportunity to address the concerns raised and provide you with our response.

  The customer alleged that certain items were missing from their delivery. However, we would like to clarify that we do not have possession of these items as everything was delivered in its entirely. We have thoroughly investigated the matter and have found no evidence to support the claim of missing items.

  Furthermore, customer claims that we did not respond to her calls or emails, which is not accurate. Our records indicate that we promptly respond to all communication attempts made by the customer. 

  In an effort to satisfy the customer and demonstrate our commitment to her satisfaction, we offered financial compensation based on our basic value protection coverage. She accepted this offer, and we believed the matter was resolved amicably. We genuinely value our customers and always aim to provide fair resolutions to any issues they may encounter.

  However, we were surprised to learn that she proceeded to file a complaint with BBB despite accepting the compensation. 

  Thank you for your attention to this matter. We look forward to your guidance and assistance in resolving this complaint.

   

  Best Regards,

  **********

  Operational manager

  Stark Moving team

  Customer response

  11/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I would like to clarify that I filed this complaint after they refused to respond for two weeks. Once I filed the complaint, that is when they started replying to my emails. Which says a lot about their customer service. Additionally, the complaint was not about only missing items. It was also about a damaged dining table which they refused to acknowledge. This is very important for future customers to know. 
  
  Regards,
  
  *********************

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Moved from ******************************* to ************************************* and the movers not only damaged my dining room table which was a limited edition piece but also overcharged me for time on the job where they made several mistakes including leaving furniture hardware at the original move location. This caused delays and they didnt compensate me for the additional time it took to get the hardware.

  Customer response

  07/16/2022

  I have received a response from the business in response to my complaint. They made little to no attempt to resolve the issue. I am pursuing reimbursement for damages and excess time spent with smoke breaks and such through my cc company and homeowners insurance. They will attempt to subrogate with their insurance.

  

  Business response

  08/01/2022

  ****** Puvirajasingam is our customer who were served in the perfect way. We received a call from him after the move and he stated we broke the concrete table. As always we asked the customer to send us a pic of the damage and we will handle it. We received a pic of the concrete table where the corner of it had a small damage. We asked to provide more details about the table to make sure we can estimate the damage the correct way. In the middle of this claim investigation we received a notice from our bank that ****** Puvirajasingam filed a claim that he never used our company and the transaction (he paid by card) wasn't authorized by him. We forwarded this case to our attorney and 3rd party collection agency to make sure we receive our money. Everybody knows that the attack is the best defense. So ****** Puvirajasingam decided to file against us complaints and wrote some not true reviews. What he did - theft of service and we are in the middle of getting things right. Thank you. 

  Customer response

  08/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below

  - I was not serviced by this company in the most perfect way as they state. I did dispute their charges with my credit card company because as a consumer it is within my rights to protect myself when a vendor or service has not damaged your property and not provided the adequate level of service which they advertise.
  

  - Attached are two pictures one of my dining room table and which one of my bed frame which was damaged during the move. They have admitted to the issues of their service in the attached email and provided an attempted at resolution of $180 for the table.  I said was too low of amount and have asked for more than that but they have refused to work with me on this matter. 

  - In a recent phone conversation we verbally agreed that they would reimburse me for the damages to my property if I cancel the credit card hold. I have cleared the dispute with a note stating that I have a verbal agreement by the vendor to reimburse me for the damages. So far they have not done what they have verbally agreed as well as what is stated in their email. I will be pursuing other methods within my consumer protection rights to get compensated for the damaged furniture at the bare minimum.

   

   

   

• Initial Complaint

  10/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Stark Moving and Storage to move my belongings on April 28, 2021. They would take some to the Needham dump and the rest to my new home in Watertown. I was very careful about marking the items so each would go where it should. The stuff for the dump was clearly marked "DUMP." The boxes with stuff I wanted to keep were clearly marked with the contents. I explained this to the movers a couple of times when they came on the 28th. First the truck would be loaded for the dump. They followed me to the dump. While I was talking to the dump manager, they were tossing the garbage into the dump. When I went over to check out how it was going, I noticed two of the good boxes had been tossed into the pile of garbage. One had split open. I explained this to the crew. They didn't care. They were rude, hostile. They wouldn't help me see if more boxes had been thrown away. I took a quick glance, but I didn't have much time to look through the garbage. I was stunned. I was hoping no other boxes had been thrown away. After the move, at my new place, I noticed a couple of items were missing. I let it slide. For a while, I would notice more stuff that hadn't been moved to the new place. I told them my story. They just added insult to injury. They kept trying to blame me. They insisted that no boxes were thrown away. We know that they threw away the two boxes I found in the dump. There were clearly more that were tossed. The worst was yet to come. When I looked for my family photos of 70 years, they weren't there. They were irreplaceable. They were thrown away. This didn't move the Stark people. They kept blaming me and stonewalling. This was adding insult to injury. Money couldn't replace the photos, but when they asked I said I wanted more than $501.87, which was the amount I paid them. They never made an offer. They ignored me. I'd like $5000 for the lost items. I'd also like others to know what an incompetent, sleazy group they are. Thank You, Richard Feuer

  

  Business response

  11/03/2021

  Hello! My name is ******. Thank you for your complaint. There is no grounds on this complaint. The customer was present during the dumping. The dumping occurred just to the ground out of the back of the truck. The customer checked the stuff we dumped. Then the rest of the stuff was unloaded and the customer signed the **** of lading. It states the customer satisfied and checked all the belongings and has no complaints. Nothing was added to the comments section. A while later the customer contacted and said we are the worst company (using inappropriate language) and he needs compensation. Thank you for the complaint, its ground less. We try to add the copy of the **** of lading. 

  Customer response

  11/03/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  I said what happened. Stark threw boxes into the the dump pile while I was talking to the dump manager. The crew did not wait for me. When I pointed out the boxes that were tossed in the garbage, they showed no concern. In fact they were hostile. Then I began noticing that many items didn't make it to my new residence. They included irreplaceable items. That's when I realized more boxes were thrown away.  They've been evading responsibility ever since, adding serious insult to serious injury. Their response to my complaint is more of the same. Trying to turn this on me. It's disgusting. They messed up very badly, and it's time they take responsibility. 
  Regards,

  *******

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩