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Business Profile

Military Gear

Tactical USA

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Tactical USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tactical USA has 3 locations, listed below.

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    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I bought some bullets from this company a year ago. And apparently they have been charging me $59.95 per month for a subscription I didn't ask for. They have been fleecing me for that amount every month for last 3 months. This is not my main bank account, so I wasn't as vigilant as I should have been. I called ************ to cancel the subscription and they obliged. So the way they get you is that when buy something from them, you are automatically enrolled into TacticalUSA on a 14 Day trial period. If you don't cancel withing 14 days, you will be charged a monthly membership. But the problem is that it is stated nowhere on their website, or at checkout. Guess where you find the information, in the *** section. Very misleading.

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction was March 10th 2025 at 2:15am for the amount of $59.95. What a convenient time to make a charge when I won't see it until who knows when. At their website they are saying that they're not taking ****** at this time but they sure as h*** were using it when they took my money 2:15am. I canceled this subscription months before they took this money out of the blue. Just all of a sudden take $59.95 from someone but never tried to take the money before if I still had an active subscription? It makes no sense.

    • Initial Complaint

      Date:04/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is knowingly and purposefully misleading people. They send you emails sending you nice knives and other survival gadgets for simply cover shipping. Nowhere does it say by ********* in this offer that you will be enrolled in a monthy membership. I stumbled upon a page that did state they are sending us these things for s&h to enroll us in a monthly membership where there will be items chosen, that you cannot adjust, on a monthly basis for $59.95 a month. I immediately tried to cancel this "membership" however, the page where you may cancel isn't working. It says OOPS, SOMETHING WENT WRONG, and SITE NO LONGER EXISTS. Unexceptable. It should be as simple to cancel as it was to unknowingly opt in. I want a refund NOW!!!I went to ***** only to have my card declined bc of this charge, embarrassing. Do not do business with this company. They are scamming slicksters with USA in their name, which btw, MAKES ME SICK!!!Madly.******* ******

    • Initial Complaint

      Date:04/13/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a small product from ************************** and received my item. I have been charged $120 a month since my initial purchase by two separate charges of $59.95.

    • Initial Complaint

      Date:04/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Goods or subscription not received

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the last year, this business has apparently been charging me $59.95 every month. For what, I have no idea. A ****** search indicates that others have been billed this amount every month, without their permission, for some kind of subscription. I have never signed up for any subscriptions with this company. The only record I have of ever doing business with them was an order for a single box of ammo back in December 2023. Unfortunately, the credit card they have been billing is one I dont use often, with autopay set, so theyve been able to steal more than $700 from me without me noticing.

      Customer Answer

      Date: 03/28/2025

      I have not heard from the business in response to my complaint

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged my debit card for services I canceled a long time ago. Then they charged my card again for $49.95 without my authorization. Luckily that one was canceled because it put my card in the negative. I just want my $59.95 back and they are making it extremely difficult to get ahold of them. Email don't work I can't find a phone number to call. Believe me this was a last resort.

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel my "subscription" with this company over a year ago and thought it was but they can't seem to not take out their subscription fee every month. Sometimes its more than one fee a month and I don't buy anything from them. I have never seen the magazine im supposed to have been receiving and I have told them more than once to cancel my subscription. Im not very happy to have been paying them for a membership that I have been trying to cancel and no one seems to complete the task

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tactical USA on 02/25/25 alledged free ammo for paying shipping only ($9.96). I got a fraud alert email and cancelled. I read BBB and forums and found they keep charging your card for 'subscriptions'. Sure enough, on 03/10/25 they charged me $59.95. I worked with my bank (****************) who were familiar with this scam and simular ones. They reversed the charge. Unfortunately, since they have my debit card information I had no choice and was forced to cancel that card and request a new one. I now have to wait two weeks for a new one and only have access to my new debit via ***** Pay until my new physical card arrives.

      Customer Answer

      Date: 03/21/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company charged my credit card for $59.95 in the middle of the night. I did not authorize any charge, did not make any purchase, and do not have an account with them. I visited their website and verified I do not and have never had an account with them. I reported the transaction for fraud with my credit card provider and cancelled the card. This company is crooked and steals money from people without providing any product and without their consent.

      Customer Answer

      Date: 03/19/2025

      I have not heard from the business in response to my complaint. They are just a bunch of charlatans running a scheme in which they hope to steal money from people who never notice the charges. They should all be arrested.

    Tactical USA is NOT a BBB Accredited Business.

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