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Business Profile

Marketing Consultant

Drift

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a complaint about the ******** I purchased and was advised to send an email , and someone will assist me. I sent the email and never received a response

    Customer Answer

    Date: 06/05/2025

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 06/05/2025

    This complaint is not related to our business. This is the 2nd or 3rd time this has happened. It looks like their complaint is actually for ************************* which is a scent company that is using a subscription based selling model. Their support email is ******************************************************** or they can be reached at: **************************************************

    Our previous website/business name was drift.COM (not *************************). We have recently been acquired and are now apart of ********* (*************), a Conversational AI Platform in the SaaS space.


    I believe the ************************* business has hundreds of complaints within the Better Business Bureau. I would try to direct their complaint to that business so they are able to resolve their issue.

    Thanks!

    Customer Answer

    Date: 06/09/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ****** ******

  • Initial Complaint

    Date:03/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered air fresheners as 2024 Christmas gifts, saw nothing about being automatically opted into a subscription, reached out to them via email at least twice and finally got a response that they would cancel, only to have them charge my card and skip ANOTHER batch of air fresheners a month later.

    Business Response

    Date: 03/13/2025

    To whom it may concern,

    This complaint was filed against the wrong corporation. The company they are referring to is Drift Goods - which sells air fresheners on a subscription basis. I found the link to their BBB website: *************************************************************************************************************************

    We are a marketing software company, and are not affiliated with *********************** in any way. You will be able to see from the ************************* website and the other complaints filed via the link above that match the description of this complaint. Hope this helps!


    Thanks,
    ********* ****** - Manager, Customer Support


Drift is NOT a BBB Accredited Business.

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