Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was financed through this company and also another company for a 2022 ************. I ended up trading that car in and the dealership paid my Malibu completely off I ended up getting a different vehicle with a loan through my bank. I had no problem with the other financing company. I look in my account and there is a car payment taken out from lend buzz. I called the dealership and let them know what was going on. They checked their side and they were not sure why the payment was takenout because they could see on their end that the check had been deposited the day before they took it out of my account, I have called multiple times One of the customer service representatives told me 48 hours and then when that didnt happen a different representative told me I would have to wait until 15 July when my next payment wouldve been if I still had a car payment, which is ridiculous because this payment was never supposed to leave my account, especially when they cash the check the day before they took it out of my account and now Im having to wait a whole month on a refund when it has put my bank account in the negative and I am being charged overdraft fees daily because of this incident . The staff also are very rude and give you the runaround and do not want to seem to help and will not let you talk toanyone higher up than them. Today is the only day I have ever spoken with the supervisor even though I have asked to talk to Someone with authority in the company. I just want my refund back and not have to wait a month for it so that I can fix my finances that they disturbed.

  Business Response

  Date: 07/10/2025

  On June 15, 2025 the customers loan was not yet paid off so another payment was automatically pulled. The following day, June 16, Lendbuzz deposited the check from the dealership resulting in the refund. We expedited the refund check and had it issued on July 10. The customer should receive it in the next few days.

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I did an investigation on my credit report and found several items on there to be inaccurate.Under 15 U.S. Code 1681e (bAccuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code ***** (5)Treatment of inaccurate or unverifiable information(A)In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency ******)promptly delete that item of information from the file of the consumer, or modity that item of information, as appropriate, based on the results of the reinvestigation; and i)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, Immediately:

  Business Response

  Date: 07/01/2025

  Lendbuzz has reviewed the customers account and the loan is being reported accurately to the credit bureaus. If the customer has any additional questions, ******************** can be reached at ******************************* or **************.   

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

  The burden of proof fails on the collection agency not the consumer (me), I find it concerning that *** collections is not complying with legal requests.
  I request *** collection agency provide proof they sent debt validation, as is my legal right. It *** collections cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section 623.(a)(I). This is my last request before I file a formal complaint with the **** and the FTC
  

   

  Business Response

  Date: 07/16/2025

  Lendbuzz has reviewed the credit reporting for this account multiple times and has confirmed the accuracy of the reporting. We are unaware of any *** ******************* and do not work with any organization of that name. Furthermore, we are not attempting to collect a debt from the customer as his loan was fully paid off over a year ago.

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent me an email today. The email indicates that I applied for a car loan; however, I never applied for a loan. They have my information but I did not authorize or applied for a loan. I called them and I sent them an email, informing them that I did not apply for a loan. They have yet to communicate with me to clear things up.

  Business Response

  Date: 05/09/2025

  Lendbuzz received a loan application from ****** ***** on April 29, 2025. The application was denied the same day, with no adverse impact on the individuals credit. The application was submitted to Lendbuzz through a partner dealership, ****************. Lendbuzz has requested that Mr. ***** call customer service to discuss this matter and so we can explain the application process and determine if this was through the normal process or if additional investigation is necessary. You can reach us at ******************************* or ************.   

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024, my vehicle was towed by a company authorized by Lendbuzz due to a missed payment. After I paid the overdue balance, Lendbuzz reinstated my monthly payment plan.When I went to retrieve the vehicle and pay the towing fee, I discovered the gearbox was damaged. The towing staff told me it was normal and would resolve itself after driving. They assured me I could return if the issue continued.Unfortunately, within 10 minutes of driving, the vehicle completely broke down. I contacted the towing company again, but they denied responsibility, refused to help, and became threatening. Lendbuzz also refused to intervene and redirected me back to the towing company, leaving me unsupported. A dealership later estimated the ***air cost at nearly $35,000.I contacted Lendbuzz monthly via phone and email. One ***resentative said they would help file a claim and allow payments to resume afterward. But after that, no one responded. Despite the situation, I was still able to access my online loan account and continue making payments, which suggests the account wasnt officially closed.Recently, I discovered Lendbuzz had marked my account as charged off with a date thats three months earlier than my last payment. This appears inaccurate, especially since I was still allowed to pay after that ******* March 2025, one *** quoted a payoff balance of $23,770.45 with a 20-month plan. In April, another *** quoted $26,319.17. My credit ***ort now shows a charge-off balance over $33,000 all conflicting and unclear.

  Business Response

  Date: 04/29/2025

  Lendbuzz has investigated the complaint.  As previously communicated to the customer, there was no evidence of damage caused during the repossession of the vehicle on  March 28, 2024 by a third party agent. Lendbuzz previously provided the condition report from the repossession, which showed the vehicle was appropriately towed.  

  The customers vehicle has been repossessed twice due to non-payment.  After each repossession, the customer made the necessary payments to reinstate the loan. The customer has failed to make required monthly payments, with the last monthly payment being made June 1, 2023. Lendbuzz has been unable to locate the vehicle for repossession. The loan was charged-off on January 1, 2024 and is being reported as such to the credit reporting agencies.  The customer has disputed the account several times, and Lendbuzz has confirmed the account is being accurately reported to the credit reporting agencies.  As of April 29, 2025, the customer owes $26,390.81 and retains the car in violation of the agreed up on terms.  The customer has the option to voluntarily surrender the vehicle and the proceeds from the sale of the vehicle would be used to reduce the outstanding balance.  If the balance is paid, the account status may be updated to Charged-Off Paid.
  

  
  

  Customer Answer

  Date: 05/10/2025

  1. 
  Vehicle Damage and Misconduct by **************
  
  After the vehicle was damaged during a prior towing incident authorized by your company, I was subjected to threats from the towing company. I filed a police report documenting the incident. Despite multiple attempts to address the issue, your company has consistently denied any responsibility, unilaterally claiming the vehicle was undamaged without conducting a proper investigation. This conduct is not only negligent but potentially exposes your company to liability for damage caused by your agents or contractors.
  
  
  2. 
  Disputed Balance and Credit Reporting Inaccuracy
  
  Throughout our communications, your company has provided inconsistent and unverified payoff balances, quoting both $26,000 and $23770.45. I have email records clearly documenting the agreed balance of $23770.45, yet your company has failed to honor or formally confirm this amount. This inconsistency raises concerns under the Fair Credit Reporting Act (FCRA) and may constitute false credit reporting and deceptive lending practices.
  
  I formally request:
  
  A corrected statement of account reflecting the final balance as $23,770.45
  Written confirmation that this amount will be reported to credit bureaus accurately.
  
  3. 
  Recovery of Personal Property and Aftermarket Modifications
  My vehicle contained $10,000 worth of aftermarket and modified parts, which were installed at my expense. I retain receipts for all components. These modifications are legally my personal property, and your company is obligated under *** law and state repossession laws to allow recovery of non-secured personal effects prior to auction or sale.
  
  I demand immediate access to retrieve these items and confirmation that they have not been sold, removed, or damaged.
  
  4. 
  Failure to Communicate and ******************************* has repeatedly refused to engage in any reasonable communication or provide assistance in resolving these issues. This lack of cooperation is unacceptable and further escalates your liability.
  
  Formal Demands:
  
  A full and final itemization of my loan and fees, confirming the payoff amount as $23,770.45
  Correction of my credit report to reflect the accurate balance.
  Immediate access to retrieve all personal property and modified parts.
  A written response to this letter within 10 business days of receipt.
  
  If I do not receive a satisfactory response within this period, I will initiate formal complaints with the ************************************ (****), the State ************************* and consider civil legal action to recover damages and hold your company accountable.
  
  
  This letter serves as a legal notice of dispute and demand.
  

  Last things:

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Shaobo

   

   

  Business Response

  Date: 05/22/2025

  Lendbuzz has reviewed the complaint and responded to each of the customers points below.  

  1. Vehicle Damage and Misconduct by *******************; - There was no evidence of damage caused during the repossession of the vehicle on  March 28, 2024 by a third party agent. Lendbuzz previously provided the condition report from the repossession, which showed the vehicle was appropriately towed. Additionally, the customer has not provided ******************** with the police report that was filed or evidence of the damage, such as a repair estimate.  
  2. Disputed Balance and Credit Reporting Inaccuracy - Lendbuzz agreed to allow the customer to pay $23,770.45, which is the principal amount outstanding, instead of the full balance owed as part of an agreed upon payment plan.  Lendbuzz will honor this payment agreement, but cannot change the amount reported to the credit reporting agencies.  The customer has disputed the account several times, and Lendbuzz has confirmed the account is being accurately reported to the credit reporting agencies.
  3. Recovery of Personal Property and Aftermarket Modifications - The customer may retrieve personal items from the vehicle. The customer cannot retrieve part of the vehicles as these are secured to the vehicle.  The customer may contact ******************** for information regarding personal property retrieval.  
  4. Failure to Communicate and Obstruction - Lendbuzz has been responsive and in contact with the customer throughout the loan process including responding to multiple requests and prior complaints.  

  If the customer has any additional questions regarding payoff or retrieving personal property from the vehicle, please reach out to Lendbuzz at ************** or ********************************

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Lendbuzz is a fraud
  
  The amount Lendbuzz agreed to allow the customer to pay $23,770.45 is incorrect. The outstanding amount is not the principal, but the amount including interest, and after I pay in 2024, the amount has been reduced to about $19,000. Lendbuzz's confusing calculation method gives me different numbers every time, and I have 4 different confirmation messages.
  
  1. I have sent at least 8 emails to the help email address they provided, but there has been no response so far.
  
  2. They never asked me to provide a police report and proof of damage for the towing accident in 2024. They just asked me to contact the towing company. When I retrieved the vehicle from the towing company, I found the problem. The towing company told me that it was no problem and asked me to continue driving. If there was a problem, I could come back to claim from them. However, when I drove less than 1 mile and the vehicle could not be driven, I returned to the towing company again and they threatened and laughed at me. I contacted lendbuzz and they refused to help. Therefore, this incident led to a deadlock. I contacted and complained many times afterwards but to no avail. I had to stop paying and repaired it myself, paying a repair fee of $20,000, waiting for a negotiated solution.
  
  3. On May 9, 2025, they used a vehicle without license plates to tow away my fiancee's vehicle at her Washington address without sending me any written, email or phone notification. The same stranger appeared in my fiancee's driveway and unauthorized garden three times on different dates. We have camera evidence. My fiancee's driveway can only be entered through the neighbor's private driveway because my fiancee's house is at the end of the road. The stranger repeatedly went around the house to try to verify whether there was anyone in the house in order to tow away the vehicle. The neighbor was worried and called the police.
  
  4 The wrong amount reported claimed that it could not be changed because according to the records, the first report write-off occurred before I continued to pay. If the wrong report cannot be modified, it will violate the Credit Fairness Act. I have filed a lawsuit.
  
  5. In multiple telephone communications with them, Lendbuzz refused to provide a valid mailing address. My lawyer sent a letter to Lendbuzz according to the address in the loan contract and it was directly returned. Lendbuzz has been trying to evade responsibility, ***** responsibility, and defraud.
  
  6. The vehicle has been towed back by them for at least a month now, and I have not received any written or telephone notification. In the vehicle are my fiancee's passport, my watch, the diamond ring I gave to my fiancee, and the amulet made of my grandmother's ashes (this is very important, it is the only link between my grandmother and me), and some other personal items including two sunglasses and a backpack, because I planned to have a dinner and travel with my friends and my fiancee that day). And on the day the vehicle was towed away, my phone showed that the car door had been opened, and the car door continued to be opened many times in the following days. According to the law, they are not allowed to infringe on my personal property.
  
  I asked lendbuzz to provide the correct address that can receive the lawyer's letter and will not be returned. My lawyer will take the next step on my behalf.
  
  Because I contacted lendbuzz directly, they always refused to provide a valid address, and even refused to provide any communication. They have been lying.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Shaobo

   

   

• Initial Complaint

  Date:02/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ****** YEAR OF BIRTH ********** LAST 4 SSN- 7141 ********************************************************************************* Equifax failed to conduct adequate investigations of disputed information in credit reports - Today, the ************************************ (****) took action against *******, the nationwide consumer reporting agency, for its failure to conduct proper investigations of consumer disputes. The **** found ******* ignored consumer documents and evidence submitted with disputes, allowed previously deleted inaccuracies to be reinserted into credit reports, provided confusing and conflicting letters to consumers about the results of its investigations, and used flawed software code which led to inaccurate consumer credit scores. The order requires ******* to comply with federal law, and ******* must pay a $15 million civil money penalty, which will be deposited into the ***** victims relief fund.******* P.O. BOX ************************* ? LENDBUZZ FUNDING LCC ACCOUNT NUMBER- x** ************************************************************************* ************** (FRAUDULENT ACCOUNT WAS CLOSED/FRAUD VICTIM)Dear LENDBUZZ FUNDING LLC , I am writing to formally request that you immediately cease all reporting of the collection account associated with my information.I Have Not supplied proof under the doctrine of estoppel by silence, ********** v ******* (Mo) 281 SW 715 719 I May Assume that no proof of the alledged debt, nor therefore any such debt in fact exists.This request is made under the privacy protections afforded to me by 15 U.S. Code 6802. I have reviewed my credit report and noticed that your company is reporting a collection account that is inaccurate or incomplete. According to the Fair Credit Reporting Act, I am entitled to dispute any information that I believe to be erroneous. If you do not cease reporting this account, I am formally requesting Proper Validation and Proof of Claim as per the Fair Debt Collection Practices Act (FDCPA).

  Business Response

  Date: 03/05/2025

  Lendbuzz has reviewed the customers file numerous times after several credit disputes and confirmed and communicated the accuracy of the credit reporting.   Mr. Mesters debt is valid and still has an unpaid balance

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For information purposes, I went through cars. Guru to purchase a vehicle Lendbuzz called me and asked me. For personal bank information such as user name and password, I stopped the process at that time. This is for information purposes.

  Business Response

  Date: 01/16/2025

  Lendbuzz takes all complaints seriously and investigates them accordingly.  Lendbuzz received an application from ***** ********* on January 9, 2025 through a partner dealership.  The application was pre-approved and the customer was sent a text with a link to connect his bank account information through Plaid.  This is part of Lendbuzzs process to verify income.  Lendbuzz does not have any record of our representatives reaching out to the customer.  It is not our practice to have a representative ask for this information and the customer is only prompted to provide it in Plaid themselves for our credit evaluation purposes. If the customer has additional concerns or would like to discuss further, please contact us at ******************************* or **************. 

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this account it's pay off , i don't have any contract for this account

  Business Response

  Date: 10/01/2024

  Lendbuzz takes all complaints seriously and investigates accordingly.  The customer paid off the outstanding loan balance on August 8, 2024.  The last month showing on the customer’s credit report at the time the complaint was July 2024.  The customer has been advised by Lendbuzz that he should allow approximately 45 days for his credit report to reflect the payment. 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6th 2024, Lendbuzz Funding LLC removed my 2015 ****** Altima bearing the lic plate number KXD9448. I contacted the **** of Finance who provided me this information. I then contacted Lendbuzz and spoke to ****** who is the Lienholder on the said car and they informed me to pay $3419.44 to get my car back in my possession. I used my grandmothers credit card who is 80 years old and paid the amount and Lendbuzz sent me an email to contact what they call the redemption center to make an appt to retrieve the car. When I dialed the number ****** answered and said she was a Tow Pound. I provided her the last 6 numbers of my VIn and she stated that they are not releasing the car to me because she had an agreement unbeknownst to me with Lendbuzz that they are not releasing the car to me and that the car was back in the impound. If my lienholder retrieved the car from the impound and repossessed the car and I paid the full fees to retrieve the car why was I denied my car. I also had to file a police report because ***** from Lendbuzz stated when his company retrieved the car there was no lic plate on the car which was also false. I would like a full refund to my grandmothers credit card because she did not deserve to pay this amount of money and to be hurt by my not getting my car paying that high amount.

  Customer Answer

  Date: 08/26/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 08/28/2024

  Lendbuzz takes all complaints seriously and investigates them accordingly. The amount our customer paid was to catch up on what he owed to Lendbuzz at that time. The customer also **** ******** thousands of dollars in outstanding tickets. These are required to be paid before the car can be released. If they are not satisfied prior to release, Lendbuzz as lienholder could be responsible for them. In an effort to satisfy outstanding amounts he can visit ******************************************************* and search his parking tickets. Helpful general information can be found at ******************************************************* . Finally, to pay he can visit ******************, call ************** or visit a Department of Finance business center.
  
  

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Lendbuzz is not telling the truth at all. I have attached what Lendbuzz sent to me. At the very top, that is what I owed to Lendbuzz which was a total of $852. The other charges is what Lendbuzz paid voluntarily to repossess the car back to them from the initial impound. Lendbuzz even provided a breakdown of what they paid to the impound which has nothing to do with me. I then contacted Lendbuzz in which I spoke to ****** who falsified information deceiving me into believing that if I paid the extra $2300 and some change that was left over in which they voluntarily paid as they would call it they repossessed my car, that once I paid the additional $2300, I would set up an appointment, to retrieve my car out of repossession. So Lendbuzz, manipulated a situation and never rendered service. To add insult to injury, the car was destroyed  by breaking the glove compartment, both back tires were on dummy tires, the left front grill of the car was hanging off, there was human blood on top of the hood of the car. So even if they stood on their word of releasing the car to me after paying the $2300, I would have had to spend that amount to repair the car. I also had to obtain a police report from the 60th precinct for stolen license plates because the license plate ******* was stolen off the car as well and never returned to the ***. A civil lawsuit will follow as this was a heinous act of deception and manipulation on a comsumer.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Antwaun

   

   

  Business Response

  Date: 09/11/2024

  Lenduzz has reviewed the complaint and the attachment.  The referenced $852.51 is the past due payment for May, June, and July 2024, which the customer owed ********************.  Additionally, $42.63 of late payment fees are also listed on the attachment and were owed to Lendbuzz.  The other charges referenced by Mr. ***** consists of a $1849.70 impound fee, $425 impound fee, and $150.00 flatbed fee, totalling $2,423.70.  Lendbuzz was required to pay these to obtain the vehicle from impound because of Mr. ****** actions which caused the vehicle to be impounded.  Lendbuzz requires customers to pay accrued impound and repossession fees as part of reinstatement/redemption.  Mr. ***** was attempting to reinstate the car and paid the outstanding past due payments and fees with Lenduzz, but was not able to take possession of the car due to the outstanding tickets with New York.  As far as the condition of the vehicle, Lendbuzz received photos of the car when it was released from impound on August 6, 2024.  The photos show no damage to the grill, glove box or any other part of the vehicle or blood on the car.  The license plates were not stolen, but removed because of the outstanding balance with New York that needs to be paid before registration and plates can be reissued.
  

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Lendbuzz again told partial truth. Enclosed is pictures. I have a video that is too long that shows the inside of the car. The car is missing both back tires and they are on dummy tires. Both plates are stolen off the car. I have a police report and a receipt from the dmv that the plate was never turned in since June. There is blood on top of the hood in the picture as well. I have no reason to lie but lendbuzz feels that they have a reason to lie for some apparent reason. I am suing them civilly as well because they took advantage of me and they lied telling me once I paid the repossession fee that I would get my car back. Yes I owed outstanding tickets but that was not told to me by lend buzz that I had to pay that in order to get my car back. They destroyed the car so that they would repair it and resell it back over. This is a crime and I am going to the news media with this as well. Thank you! Please send me a separate email so that I can submit the pics because the file is too large
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Antwaun

   

   

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LENDBUZZ FUNDING LLC ACCOUNT NUMBER ****** IS VIOLATING MY RIGHTS AS A CONSUMER WITH DIFFERENT LATE PAYMENTS ON MY REPORT WHERE ALL THE PAYMENTS WERE MADE ON TIME. THIS IS AFFECTING MY CREDIT CREDIBILITY WITH THE FINANCIAL INSTITUTIONS AND AFFECTING HEAVILY MY CREDIT REPORT HOLDING ME BACK TO GET ACCESS TO A BETTER CREDIT WORTHINESS.THE COMPANY IS REPORTING LATE 30 ON JAN 2023 AND FEB 2024 WHEN BOTH PAYMENTS WERE MADE ON TIME AND ARE REPORTING INACCURATE ON MY CREDIT REPORT AS LATE 30+PURSUANT TO 15 U.S. Code 1666b - Timing of payments (A) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637(b) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

  Business Response

  Date: 06/06/2024

  Lendbuzz takes all complaints seriously and investigates them accordingly. A review of this customers auto loan account confirmed several instances of late payments, including for payments due in January 2023 and February 2024. Lendbuzz reporting of these payments to the credit bureaus has been accurate and is consistent with the timing of payments made by the customer.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not I repeat do not get into a financial agreement with these people. Their concerns are money and only money. I purchased a 2018 **** Focus with under ****** miles on it at the end of December 2023 and from that point on the dealership has had the car longer than me. The check engine light came on on January 11th 2024 so I took it back to the dealership on January 12th. They had my car until February 2nd. Yes I made my 1st payment on February 1st and my car was still in the shop. 2 day's ago my check engine light came back on. This time it is the transmission and the motor. So this will be the 4th transmission and the 2nd motor in the car and it's still under ****** miles. I have called Lendzbuzz at least 20 times this year already and their only response is it's between me and the dealership. I asked them in the beginning when I 1st started having trouble to resend the loan but they refused. Asked to put the loan towards another vehicle and they also refused. I guess they don't realize if I don't pay for the car that car belongs to them and they will be stuck with a lemon and it anyone try's to buy a ************************ ***** please contact me and I have all the paperwork on all the things wrong with it and for you to run away as fast as you can and don't let Lendbuzz get you hooked into a loan on a lemon of a car you will pay to get outta of cause it will break down every month.

  Business Response

  Date: 02/16/2024

  Lendbuzz is in contact with the customer and the dealership to resolve the issue.  Lendbuzz has been in contact with the customer since the customer first contacted us about the issues with the car.  The Area Sales Manager has contacted the customer and is currently in contact with the dealership to either have the car repaired or resolve the issue in another manner. Lendbuzz will continue to work with the customer and dealership to address the issue.

  Customer Answer

  Date: 02/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   I am needing this whole ordeal to end in the deal being resended. I have absolutely no faith in the dealership not only repairing the vehicle or even trading it in with them as all trust is gone as I believe any further interactions will result in the same nightmare that I am experiencing now. I believe it's best to do that as I can't think of wanting or having any future business with them. The way I have been treated is beyond right and has ******************* me from having anything to do with them.

  Business Response

  Date: 02/26/2024

  Lendbuzz has contacted the dealership about Mr. ******* complaint and concerns about the car.  The dealership has offered to discuss repairing or trading in the car.  These options have been communicated to ****************.  Lendbuzz again will contact **************** to review these options.   

  Customer Answer

  Date: 02/26/2024

  I do not in any shape form or fashion accept Lendzbuzz thoughts on what should be done going forward. 1 the car is a lemon and if they didn't know at 1st they fully know now. So accepting the 1st thing about the dealership continuing to work on it is a resounding no as this will be the 4th transmission in the lemon and the 1st 2 was done by **** themselves and it didn't work along with the other 3 codes not fixed. The 2nd option of trading it in is the same. You can't get half a ***** on the dollar for a vehicle needing the 4th transmission along with the 2nd motor on a car with only ****** miles on it not even counting the other 4 codes of thing's wrong with it. I told them I don't even want my down payment back cause this has been an nightmare that I'm past ready to end.