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          Find a Location

          Blue Cross and Blue Shield of Massachusetts has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Blue Cross and Blue Shield of Massachusetts

              101 Huntington Ave Ste 1300 Boston, MA 02199-7611

            • Blue Cross and Blue Shield of Massachusetts

              200 High St Canton, MA 02021-3654

            • Blue Cross and Blue Shield of Massachusetts

              Route 128 Peabody, MA 01960

            • Blue Cross and Blue Shield of Massachusetts

              34 Saint Martin Dr Marlborough, MA 01752-3021

            Business ProfileBlue Cross and Blue Shield of Massachusetts

            Insurance Companies
            Multi Location Business

            Contact Information

            101 Huntington Ave Ste 1300

            Boston, MA 02199-7611

            Get Directions
            Visit Website
            (617) 246-5000

            Customer Reviews

            1.05/5

            Average of 19 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            49 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 87

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Blue Cross Blue Shield of Massachusetts is engaged in providing and financing health care services. The firm also administers Medicare A for Massachusetts and Medicare B for Massachusetts, Maine, New Hampshire, and Vermont.  Marketing offices are located in Springfield and Worcester, MA. HMO Blue Centers are located in Agawam, Braintree, Brockton, Chicopee, Framingham, Methuen, Norwood, Peabody, Raynham, and Springfield, MA. Administrative offices are located in Boston, Framingham, Cambridge, Hingham, Plymouth, Quincy and Rockland, MA and Portland, ME. Mr. William C. Van Fassen is the President & Chief Executive Officer of the firm. Any questions or problems should be directed to one of the local customer service offices.

            Business Details

            This is a multi-location business.

            Find a Location

            Blue Cross and Blue Shield of Massachusetts has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Blue Cross and Blue Shield of Massachusetts

                101 Huntington Ave Ste 1300 Boston, MA 02199-7611

              • Blue Cross and Blue Shield of Massachusetts

                200 High St Canton, MA 02021-3654

              • Blue Cross and Blue Shield of Massachusetts

                Route 128 Peabody, MA 01960

              • Blue Cross and Blue Shield of Massachusetts

                34 Saint Martin Dr Marlborough, MA 01752-3021

              Location of This Business
              101 Huntington Ave Ste 1300, Boston, MA 02199-7611
              BBB File Opened:
              3/26/1938
              Years in Business:
              87
              Business Started:
              1/1/1937
              Business Incorporated:
              1/1/1942
              Type of Entity:
              Corporation
              Number of Employees:
              5800
              Alternate Business Name
              • Blue Cross Blue Shield And Dental Service Essex Center Dr-
              • BC/BSMA
              Business Management
              • Mr. Joshua Hayes, Customer Relations Specialist
              • Mr. Kenneth Duckworth, Manager
              Contact Information

              Principal

              • Mr. Kenneth Duckworth, Manager

              Customer Contact

              • Mr. Joshua Hayes, Customer Relations Specialist
              Additional Contact Information

              Fax Numbers

              • (617) 246-3616
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              49 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/29/2024

              Complaint Type:
              Order Issues
              Status:
              Answered
              I submitted a fitness reimbursement form that is given to me through my employer national grid. I used the most up to date fitness form and submitted all required documentation to get my reimbursement of 600 dollars back. I was then told I was denied for not using the correct form. I spoke with my company HR and they verified I did in fact use the correct form . I would like my 600 dollars reimbursed to me as promised.
              Read More
              Read 48 More Complaints

              Customer Reviews

              19 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Keld P

              04/04/2024

              I have used Diclofenac Sodium Gel 3% for more than 5 years to treat joint inflammation pain in the knees. I only use it occasionally when needed. BCBS ********* Value Rx) Has filled my doctor's prescription for this many years without an issue. When I called to refill it they rejected it because there was "not enough information on my SKIN CONDITION" - huh! DSG is also used to relieving joint pain. We have fought BCBS about this to no avail and if I have to buy this OTC it will $900. Being retired I am not in that privileged class of people that can afford that.The terrible part is this may mean I have to go to an orthopedic doctor and possibly have knee surgery, which BCBS will cover at a MUCH HIGHER price. Does that make sense? NO.The call center person in so many word admitted that money is the issue - i.e. let's feed the shareholders but s**** the people using the service.I have used BCBS for many years because they get so high ratings. It has got so much worse that I hope I can find another ******** Advantage Plan next year.
              Read 18 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

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