About

Local BBB:

Better Business Bureau in Eastern MA, ME, RI & VT

BBB File Opened:

6/26/2018

Business Started:

1/1/1934

Business Incorporated:

12/12/1966

Type of Entity:

Corporation

Related Businesses:

Norfolk Kitchen & Bath

Business Management:

Mr. Benjamin Rosen, Principal

Ms. Alicia Brouillard, Marketing Specialist

Number of Employees:

45

Additional Information

Refund and Exchange Policy

RETURNS FOR A FULL REFUND ARE ALLOWED WITHIN 90 DAYS OF PURCHASE IF ACCOMPANIED BY ORIGINAL SALES RECEIPT & IN ORIGINAL PACKAGING.

PLEASE SEE POLICY EXEMPTIONS BELOW.

• Items without a receipt may be accepted for credit, at management discretion, and will be credited at the lowest sales price. If allowed, the credit will be on a Norfolk Hardware & Home Center merchandise card. No sales tax will be refunded without a receipt.
• Items without sales history within the past 90 days and no sales slip are non-refundable.
• All returns are subject to inspection. Products that appear used or damaged, even in the original packaging, may not be returnable per manager discretion.
• Refunds will be issued to the original payment method. Cash refunds will be limited to $250.00. Returns on cash transactions over $250.00 will be issued by company check within 7-10 business days from our corporate office.
• Special order items require a 50% deposit of the order total and are non-refundable.
• Window & screen repairs must be paid in full and are non-refundable.
• Items not returnable for credit are: special order goods, emergency equipment (pumps, heaters, batteries, power tools, etc.), custom-mixed paint, custom cabinets & countertops, seasonal items, labor & delivery fees, and merchandise cut to size (keys, windows, shades, pipe, tubing, rope, chain, wire, runner, screening, glass, lumber, etc.).
• Customer assumes all responsibility for measurements & amounts ordered.
• Debit card returns are not cash refunds – credit to account only.

Business Categories

Home Centers, Home Improvement, Lawn Care, Carpet and Rug Cleaners, Bathroom Design, Glass Repair, Kitchen Design, Lawn and Garden, Paint, Screen Repair, Appliance Sales, Electric Supplies, Hardware Sales, Auto Accessories, Janitor Supplies, Plumbing Supplies, Cabinet Hardware, Hardware and Tools, Key Duplication