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Business Profile

Health and Wellness

Grouper

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company supposedly has a website that imitates senior communities, health activities that are connected to health insurance, that pays the participants who enroll incentives to. However, I enrolled in October 2024 and I am very active, I should get an incentive check of $50 to $60 that's quarter one. And someone called me to update my activities, for this past quarter, which I did, but I have not received anything. Therefore, I called today to inquire about my activity checks, and after a 29-minute wait, someone answered. I was told that they are going through a new system, and the checks will be mailed soon. Well, I have heard that before. This is an incentive and website that our healthcare providers are offering for seniors to stay active. But in the world we live in today, companies and people have found a way to re-direct these funds into their own hands. Which is what I believe is happening now. And they are stealing hundreds, if not thousands of dollars from seniors.

    Business Response

    Date: 02/16/2025

    Grouper appreciates the opportunity to respond to file # ********. Groupers mission is to support healthy living through meaningful social connection and shared experiences. We know that connection is vital to health, and that connection through group activities is important.

    We are disappointed to learn that our service has not met Ms. ******* expectations. We recognize that the operational delays she experienced caused frustration and member dissatisfaction in this instance. We apologize for that and strive to provide the best customer service we can. We are pleased to confirm that payment was processed on 2/14/25 by our new vendor. As a result, we believe her customer service concerns have been addressed. (As a clarification, our program does not provide payment in the amounts as described.) We are happy to speak directly with Ms. ****** should she have further questions about the program and how it works.
    **************************************************************************************************************************************************************************

    Customer Answer

    Date: 02/18/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *******

     

     

Grouper is NOT a BBB Accredited Business.

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