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Business Profile

Financial Services

Circle Internet Financial, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Circle Internet Financial, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 20, 2023, I mistakenly sent ***** **** instead of USDC to my account address on the Polygon network. The transaction was sent to the address 0xbAbD6009eCAc5f68B4088136Db26Df75be828668, with the transaction ID 0x678849d24006695a8927be7f815c6ccbcdd643b30feb92a850d06b1804d565fe. Realizing the error, I immediately reached out to Circle's customer support for assistance in retrieving the misdirected funds.Since the incident, I have been in continuous communication with Circle Customer Support. Despite multiple follow-**** Circle has repeatedly informed me that they currently do not have the capability to recover **** on the Polygon network. Here is a timeline of the interactions:April 24, 2023: Circle acknowledged the issue but stated they did not have the means to recover the **** at that time.June 13, 2023: Circle reiterated their inability to retrieve the funds and promised to monitor the situation and provide updates if anything changed.December 15, 2023: Circle informed me that there was no update yet but assured that the team was working on the issue.December 22, 2023: Circle's VP of Customer Experience confirmed that they are still unable to recover **** on Polygon but would keep a record of the case and revisit it if a solution becomes available in the future.Despite Circles assurances, there has been no resolution to this issue, and the misdirected funds remain unrecovered. The issue remains unresolved.To exacerbate the situation, Circle closed my account in 2024 without providing a resolution or offering any alternative pathways for recovering my misdirected funds. This action has left me without access to my account and with significant financial losses due to the unrecovered ****.

      Business Response

      Date: 07/26/2024

      Please see attached complaint response.

    Circle Internet Financial, LLC is NOT a BBB Accredited Business.

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