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Email Service Providers

SaneBox, Inc

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Manoj B

    Date: 10/24/2025

    UPDATE (10/24/2025): someone at Sanebox cancelled my account BEFORE I could even initiate it. I was planning to back up my training data & stuff before I made the request to cancel my account. I remember Help says there are many options at the time of cancellation. Someone at Sanebox just went ahead & CANCELLED my ***********! Haven't experienced THAT before!It is CLEAR that the big outage in September corrupted some data (which affected the rules being applied). But instead of acknowledging that.Original (10/23/2025):I have been using SaneBox for *at least* 10 years or more. And I have LOVED it most of the time. I used to use it for 2 different email addresses which meant I paid a lot of money every year to SaneBox. It seemed WORTH it to me.Until they had a huge outage in Sept of 2025.And since then, it has been a nightmare. Emails would stop being tagged to SaneLater *randomly*. Only solution was to "RE-TRAIN" that email. After weeks of seeing this every day (and different incoming email vendors), I contacted tech support. First time. And Oh My God. 14 to 15 emails back and forth with 1 tech support person. He/she wouldn't read what I wrote. Being a very technology proficient person, I put in lots of details (including what I had already tried and so on). He/she would recommend things which didn't make sense (and later on end up causing more issues - at least the first few times when I DID listen to him/her). He/she would get information mixed ***** was incredibly frustrating. It was as if he/she didn't have ANY training about - neither how emails work NOR how their product works. I wish I could publish the email chain with this person. Nothing against this person - but it was exhausting trying to repeat same things over & over :(I finally am done. There are MANY alternatives to SaneBox. Going to start looking into them this weekend.What a shame! I have convinced at least 6 people to start using this product over the last many years :(

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