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Business Profile

Computer Software

UpCell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/25/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    UpCell has been selling my personal information, including my full name, personal cell number, place of work, and title (HR Director) to 3rd parties. These 3rd parties are primarily Employee Benefit companies that have been reaching out to me on my person number to solicit me for benefits for my job. They appear to sell information to these 3rd parties for cold call sales under the guise of it being valid business contacts, but they have not sourced this from people that have consented to be contacted. I have been careful to keep my personal and work life separate, and am positive that I have not submitted this combination of information to any outside parties. Furthermore, I've not authorized the use of my information for their profit and have not given permission to be contacted. This is not only costing me data and time to receive these calls, but it feels unsafe and invasive. This began last week (roughly August 20th), and since then I have received 3 phone calls asking for me by name, knowing my job, and knowing where I work, and soliciting their services. It was very unsettling and slightly creepy as these were out of context calls on my personal number. The last one occured today, and I asked who he got my information from as I keep getting these calls. He revealed that he got my information from a company called UpCell who sells data and lists for sales. On their website, there is no business address, customer service support number, or clear way to report that they need to remove you from their lists. UpCell seems to use this as a business practice so readily that the first response on their customer service chat provided a link to "opt-out" from selling your personal data and having their customers contact you. Since I have never Opted-IN, so I should not have to Opt-Out to keep them from selling my personal information. Additionally, when requested, CS *** didn't want to provide their mailing address or legal name for me to make a BBB complaint.

    Business Response

    Date: 09/02/2025

    Hi Team,

    ******* ********* is not a customer of ******************.  As a B2B data provider, occasionally we receive requests to remove individuals from our database.  As per the ***** we provide an opt-out link on our website: ********************************************

    ******* has been opted-out of our database.

    If you have any questions, please feel free to reach out.

    Mark

UpCell is NOT a BBB Accredited Business.

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