Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ****** *********, resident of *********, ***** complaint is against ***************************** now deceased spouse, ****** J *********, signed up for a subscription service to store and manage passwords with a company called **************************. ****** did sign up for this service during his lifetime.****** died on 03/14/2024.The ************************** service continues to bill the joint credit card account in my name and Edward's.I want this ************************** subscription and associated billing to end.The most recent billing in December 2024 has been resolved via dispute with my credit card bank.I've so far been unsuccessful in reaching ************************** to cancel any potential or future charges.I have made multiple attempts to contact lastpass, however their website has no valid phone number, physical address or email address to send a request to.I would like ************************** to confirm the subscription is cancelled by sending me written notification to:****** ********* ****************************************************************************** ************ cell

  Business Response

  Date: 04/01/2025

  Hi ******, I hope you are doing great. I'm sorry to read about your husband. 

  We will have someone from our team reach out to you as soon as possible and process your request. 

  Best regards,

  The LastPass Support Team

• Initial Complaint

  Date:03/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company used LastPass to store our company passwords. We recently dissolved the business, but still need access to our accounts/*********************** to wind-down business matters (tax filings, etc.). We no longer have access to the email accounts used to open the LastPass account, and ********************** won't let me login to my LastPass account using the information that previously worked. When I attempted to contact the company for assistance, their website and chatbot just sent me in an endless loop asking me to login for help. But..... I can't login. So they wont help me unless I can login, but they won't let me login with my account information. Furthermore, there is no exit from the chatbot or website to a live human. Therefore, there is zero resolution as I'm just stuck in limbo. This is the worst customer support experience I have ever seen, where they refuse to help there userbase. I'll never use their platform again - I would rather pay a nominal amount to 1Password or any other platform.

  Business Response

  Date: 04/04/2025

  Hi *******, thank you for your message. 

  A support specialist will be reaching out to you to follow up with your request. 

  Best regards,

  The LastPass Support Team

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  LastPass reached out to me for account verification information to respond to my case, which I appreciate. However, after I provided them the information and affidavits they asked for (see attachments), they never responded about my case again.

  Instead, they continuously sent me reminders that I needed to login to my account to follow-up with my case and to check the status. Keep in mind, this case started because I CANNOT LOGIN. So, to resolve a matter where my account is locked out and I cannot login, they asked me to login and threatened to close my complaint case if I didn't. 

  Today, I received a notice that my case was closed for nonresponse, despite that I responded through email (attached).

  It's abundantly clear that this company does not staff a support team sufficient enough to manage their customers or give their customer base any sort of tailored / appropriate responses. Instead, they simply provide generic responses to any support or complaint case, to the point of utterly killing irony ("to reply to your case [about your inability to log into / access your account] please login to your account...." I would highly recommend anyone thinking about using their platform reconsider.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 05/19/2025

  Hi ******* thank you for your message. 

  We sent you an email asking for additional information to be able to assist further. We understand you don't have access to the email anymore, so we need to verify your information and ask you for additional details. 

  This is what the support representative in charge of your case sent you, we did not receive a message or reply after his last message. 

   

  You must answer the following questions and provide the requested information:
  
  1. What is the email you use to log into your LastPass account?
  
  2. Please complete and sign the attached Account Verification form. (We cannot accept electronically signed document)
  
  Additionally, you may either provide (1) a legally binding identity verification evidence (e.g., using a ************* Provider to verify identity, which can be found here:
  
  ******************************************************************************************************************************************, or for EU citizens, you can use an electronic signature issued by trusted service providers ) or (2) provide additional information below:
  
  3. When was the last time you used or accessed your LastPass account?
  
  4.What was your location the last time you accessed your account?
  
  5. What was the browser and type of device you used to access your account last? (e.g., the Android App, iPhone App, Safari Browser on a Mac, Chrome Browser on a PC, etc.)
  
  6. During the last use of your LastPass account, what action did you take (e.g., added a site/ password)
  
  7. Please provide a picture of yourself holding their photo ID (If you believe any information on your photo ID is not relevant, you may redact it before sending along to us.)
  
  Please be sure to answer all of the questions accurately and provide all requested information. We may not be able to assist if the information does not match the information we have in our records.

   

  Once we have those details, we can proceed to help you with the issues you reported so you can access to your account. 

   

  Best regards,

   

  The LastPass Support Team

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I do not accept this response.

  
  The company responded with a request for the same information they  requested before, and its the same information I provided to them in my email response. I attached that email (with the requested information) to my prior complaint response - that email clearly shows me responding to their inquiry.
  

  Now they are gaslighting me by saying that (1) I never responded to their prior request (the email I attached in this complaint history disproves that) and (2) that they still need the information THAT I INCLUDED IN THAT ATTACHMENT. Their management of this complaint and all prior attempts I made to obtain resolution just show how little they care about customer support.

   

  i started this compliant in hopes of getting their attention in order to close out a state taxation matter in which time was of the essence. That time has come and passed. I had to handle the matter with the state department of taxation after hours of calls and communications.
  

  LastPass thinks they can skate by this complaint by waiting until the very last minute to submit a response before a complaint response is due to the BBB.  They dragged out this matter for months, and that was AFTER they failed to provide any meaningful customer support from the outset.

  This compliant should be closed without resolution because none has ever been provided, and its now too late to provide the desired resolution that this complaint set out to obtain.

  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 06/02/2025

  Hi ******* I can see we sent you another email to ***************************. We also tried calling the number 61480000189 but did not get an answer. 

   

  Would you please indicate what is the best way to communicate with you as we need to perform additional verification to be able to support. 

   

  Thank you for understanding. 

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As I said in my last response, their final attempt to resolve this matter (only after I filed a complaint) is too late. 
  

  I needed my company login information to file state tax returns and information. Their lack of support and delayed response to this complaint caused my returns to be late. I finally worked with the state department of taxation to clear things manually without the login information hidden behind LastPasss lacking support system. 
  

  now that the tax matters are cleared up, I no longer need LastPass and the information therein. So any attempt by them to remedy this matter (well after the ballgame is already over) is an exercise in futility.

  They failed to help. They failed to respond to this complaint or provide any support in a timely manner as they falsely claim. And they shouldnt be allowed to feign interest in the matter now that its already closed without resolution.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lastpass auto-renewed a subscription which I had already cancelled and closed the account. ********************** does not publish a billing support number and you must have an account to log in for online support. I cannot communicate with Lastpass to request a refund.

  Business Response

  Date: 03/07/2025

  HI *****, thank you for your message. 

  One of our Specialists will be reaching out to you today to address your concern and complete your refund request. 

  Thank you for your patience.

  Best regards,

  The LastPass Support Team 

• Initial Complaint

  Date:02/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paying customer of ********************** which is supposed to entitle me to customer support. When you open a ticket this is the service you receive. You receive a link with instruction how to resolve your issue. HOWEVER, the instructions given related to clicking on certain links NEVER match what appears on your screen preventing any resolution. No matter how hard to try, never works. If you don't respond quickly they close the account. Recently ****** emailed me and offered to share my screen with him so he could isolate the problem. I agreed and attempted to set up a time that would be convenient for me. Emailed this info to him. Email bounced back. This happens EVERYTIME you try to respond to one of their emails. I reopened my ticket for the last complaint asking ****** to follow through on his offer to share my screen. NEVER heard back from Last Pass. This is their MO. Pressure you to respond and when you miss the allotted time, they close the account requiring you to either re-open the ticket or create a new one. I am still waiting a response to the last re-opened ticket. I have several issues. ** has just sent me the annual renewal amount. I refuse to pay this until they resolve my problem. What I am paying for? A system with several flaws and abysmal customer support

  Customer Answer

  Date: 03/11/2025

  I have not heard from the business in response to my complaint.  Please continue to pursue them.

  Business Response

  Date: 03/11/2025

  Hi *****, we are currently reviewing your open cases and will have a specialist reach out to you to help you with the issues you currently have with LastPass and process your request. 

  Please look for an email from our support team trying to set up a call so we can troubleshoot and solve your issues. 

  Thank you for your patience. 

  The LastPass Support Team

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/11/2025 I tried to access my account after being logged out of last pass. I used the same masterpassword that I've used for several years. It was not working and so I chose to recover the password. I reset the password writing the password down. I tried logging in using the new password and this didn't work. I knew what I entered was correct and so attempted again. I was locked out temporarily. I waited and reset my master password again (knowing that I was not incorrect the first two times). I successfully reset the password and again upon login I was unable to access the account. There is no way to contact support if you can't log into your lastpass account to request help for the issue. My passwords are hostages to what is clearly a technical bug with no way for me to get help. It's unacceptable that I'm unable to reset my password and have zero access to all my passwords. I'd like lastpass to remediate this situation.

  Business Response

  Date: 02/11/2025

  Dear ******,

   

  We're sorry to see that you are experiencing issues with your LastPass account. 

  One of our support specialists will be reaching out to you via a support ticket. Please look for an email from our side to begin troubleshooting your issues. 

   

  Best regards,

  The LastPass Support Team

• Initial Complaint

  Date:02/06/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently, LastPass expects prospective clients to be born knowing how to deal with their product -- as if such an idiotic notion exists for any product created in the high tech era! I was told about LastPass by my daughter who is a registered client and she highly recommended it. However, I was investigating it when apparently I made a wrong move of sorts and I ended up with an account without realizing it! I always keep a record of my login information, but LastPass caught me by surprise, so I did not know that I had an account, but today when I tried to log in, I met with cyberhostility in its rawest form!To make matters worse, when I tried to recover this account that was born to some alien, LastPass rejected me to the hilt and gave me no hope at all. If this is how they "work," I want out for good! I'm feeling too hurt to talk about it now. If this is the "security" that LastPass offers, sorry, I'll take my chances playing roulette instead! I want something more secure than throwing a ***** in a wishing well; I may be old, but I'm not insane!

  Business Response

  Date: 02/11/2025

  Dear Mr. ***** I hope you are doing well. 

  Upon your message, we requested one of our support specialists to reach out to you via a support case to process your request. 

  I can confirm that this support case is now closed as a result of the completion of the request and your confirmation of the same. 

  We apologize for any inconvenience caused. 

  Best regards,

  The LastPass Support Team. 

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  I expected detailed, accurate instructions as to how to organize. To date, I have not received anything of that nature. I am not interested in excuses when receiving adequate instructions is not an excessive request, but if it is, then I'm better off finding another provider -- and I think I already have.

  Respectfully submitted,

  ******* ****
  ************** cellphone
  ************** fax

   

   

  Business Response

  Date: 02/12/2025

  Dear *** ****. 

  I hope you are doing well. The support representative that handled your case contacted you via phone yesterday and provided additional details. 

  It is my understanding that you confirmed that you did not need additional help. 

  If you change your mind about using LastPass in the future, please give it a try by going to ************************** or if you want to know more about how the product works or need help with a feature, visit **********************************

  Best regards,

  The LastPass Support Team

• Initial Complaint

  Date:02/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** for ** years; however, due to the way I am using the service, I have been on the Free plan because it best meets my needs. As of the last week, I have been logged out of my account and completely unable to log back in. I know my Password, but I receive an error saying my password is incorrect. I've even checked my password hint and can see that I am using the correct password. When I ask for a verification email, nothing is sent to my email address, but I am getting other LastPass emails so I know they have it.Additionally, when I try to access LastPass support, the chatbot gives me articles that have not been helpful. When I ask to speak with an agent, the chatbot tells me that only paying customers can speak with an agent and that I need to login, so that it can see that I am on a plan. Even if I was a paying customer, this process is so incredibly flawed because I can't login either way. What's more, this is feeling like a scam to force people to pay to access their own account and ***********************, knowing that people are desperate to access their information. I have used this company for 10 years with hundreds of passwords on their service, so it feels like I am being targeted because they know I need to use them to access these passwords. This is very frustrating an poor business practice for a password vault. I sincerely just want to access my account, so I can now download my passwords and never use LastPass again -- My concern with just moving on without ever accessing the account is that I don't want to leave all of my passwords on their service, I want my account fully deleted for security purposes. If you can please help, I am at a loss of what to do now.

  Business Response

  Date: 02/05/2025

  Dear ***** we're sorry to read that you are experiencing issues accessing your LastPass account. 

  We will be reaching out to you via a support case and send you an email to begin troubleshooting to get you back to your account.

  Please be in the lookout for an email from a support specialist today. 

  best regards,

  The LastPass Support Team

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01 Mar 2023 - LastPass developer hacked and malicious actor saves copies of users' vaults Dec 2023 - suspicious, unsolicited 2FA requests start coming in 23 Dec 2023 - close account and have all account data deleted Jan 2025 - receive subscription renewal email from LastPass to the email I used for marketing and comms - appears to be scam / phishing so I delete it 18 Jan 2025 - automated email from LastPass to my email saying there is a billing issue 20 Jan 2025 - my credit card is billed 20 Jan 2025 - cannot report issue to LastPass because the billing and the marketing emails do not match their system, redirected to a sales email address 21 Jan 2025 - report stolen card to bank, bank blocking transaction, new card being issued 21 Jan 2025 - reported fraud to Massachusetts Attorney General, scam to my email provider ******, and now reporting to you at BBB Looked online and many other consumers are getting fraudulently billed

  Customer Answer

  Date: 02/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  LastPass stated, 

   Based on the information you provided, we were able to locate your account. Since you deleted your user rather than the account, the auto-renewal was still active. Typically, auto-renewal must be canceled by contacting us directly. You can find more details on how to cancel auto-renewal for LastPass Business or LastPass Teamsin the following support article:
  Cancel Auto-Renewal LastPass Support
  Please note that your refund has been processed, and you can expect the funds to be returned within 57 business days.

  *************************************************************************************************************************************************************************************

  LastPasss help article does NOT state I need to call to end my billing. Since its been over 2 years I am unlikely to have backed up anything more than the receipts in the past. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to log into last pass via Firefox. A login screen appears, but does not allow me to enter my information and then the screen times out and goes blank. To be completely clear, I am a cloud engineer, so my browser, computer and firewall are always up to date. When I tried to reach out to Last Pass, they only appear to provide support for paid subscribers. Are they really telling me they only ensure the stability of their product for pay? When I signed up more than a decade ago, all services were free. Either way, my information is now being held hostage as I can access it. If this isn't extortion, they need to provide technical support, because their product does not appear to be playing well with Firefox.

  Business Response

  Date: 01/16/2025

  Hi ***** we're sorry to see that you are experiencing issues with your LastPass login in Firefox. 

  We will have one of our Support Representatives reach out to you via email to help you gain access again. 

  Thank you for your patience. 

  The LastPass Support Team. 

   

  Customer Answer

  Date: 01/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a most frustrating and vexing situation. I have been a user of ********************** for several years and I can no longer log into LastPass, though I have tried every one of the supposed fixes contained within the support pages. I CANNOT LOG IN because it directs me to check an email address that I know longer have access to, and it has been defunct for many years. I have tried to work through all of the supposed fixes LastPass has sent me, but since I cannot log in, none of them work. I began wanting to fix this so I could again use Lastpass, but now I intend to cancel my Lastpass account, but I am unable to cancel it without being able to log in. It is an infinite loop that goes nowhere. I DO NOT WANT TO BE CHARGED AGAIN FOR A PRODUCT I CANNOT ACCESS. I want someone to call me or respond to my many emails with a sensible correction to this mess your software has created for me. Dr ******* *****

  Business Response

  Date: 01/09/2025

  Dear *******, 

  We are sorry to see that you are having issues getting into your account and process your cancellation. 

  I have requested a Support specialist to reach out to you to help you get back into your account. Please wait for an email from LastPass. 

  Thank you for your patience. 

  The LastPass Support Team. 

  Customer Answer

  Date: 01/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have to point out, that Lastpass told me via email they were going to call me, and then sent me a message that they had tried to call me 3 times without me picking up. And, I never got a phone call, no one left any vm messages, and because it was to my cell phone, I did not have any record of missed calls. I do not believe LastPass ever attempted to call me at all, and any email I sent to them telling them I was available with my phone ready to take incoming calls (calls not blocked from unknown numbers), was met with no response. LastPass also never acknowledged my emails and wrote me emails "answering" but without addressing my issues. My goal with LastPass all along was to be able to log on once more to my account with over *************************** to ensure I could wipe my account, and delete it so I would know the data would not leak, and so I would not be charged again. LastPass's final email was dated January 14th and i reproduce it below completely:  
  
  "dr dr(sic) ******* *****, Your plan has been successfully cancel (sic) now so no unwanted charges will be performed in the future. Your plan will remain active until Feb 26, 2025. Please in the case you would like to get more assistance to be able to get back into your account, feel free to reach us back and refer to the case#: ******** or reply to this email.
  Hoping this information is helpful for you. 
  This case will now be closed.
  Please let us know if you need further assistance. 
  ***, The LastPass Support Team
  
  I responded to that email immediately with no further response. It seems to me their support system is set up to appear as if they are going to be helpful, but they merely want to close the case without concern for my needs as a consumer. I am still at a loss to know whether my account has been expunged or not. I still do not know if I can trust that my data is safe or was safely expunged. And of course, my main concern about logging on again was never addressed. Again this whole situation has been the worst "support" I have ever experienced. I do appreciate that the BBB's portal allowed me to complain to someone, though LastPass did seem to sidestep the actual complaint itself. 
  Dr ******* Fulop    
  

  
  

  Business Response

  Date: 01/29/2025

  Thank you for your message, I can follow up directly with a representative to contact you at the best time of day and the number you confirm. Could you confirm both? 

  While we wait for your response, we will try to use the numbers in file once again and try to reach out to you today.

  Regards,

  The LastPass Support Team.