We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Programming

Eze Castle Integration, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    EZE Castle Integration refuses to acknowledge requests to reduce services and the cancellation of our contract. It continues to aggressively bill our company for services that are not-rendered and outside the contract's scope. They refuse to accept cancellation requests, and the billing department is sending rapid-fire invoices, some revoked later, to intimidate and coerce fraudulent payments.A complete e-mail history is provided, including :-October 14th, 2022 | Formal Cancellation Notice ECI -October 14th, 2022 | ECI confirmation of cancellation -October 18th, 2022 | Formal 60-day termination of all ECI services provided by Artemis -October 18th, 2022 | ECI Cloud Confirmation of 60-day termination -November 18th, 2022 | Artemis requests to minimize ECI Cloud and reduce services, and drives -November 30th, 2022 | Artemis continues to request ECI Cloud minimization, disputes charges -January 15th, 2022 | ECI acknowledges receipt of payment for ECI Net paydown -ECINet paydown contract -Additional materials available upon request, including repeated billing disputes on ECI Cloud ECI continues to request billing well into 2023 on the above cancellations.

    Customer Answer

    Date: 05/03/2023

    The business has revoked some of the out-of-contract charges, but then issue additional one. 

    This is just a theory, but it seems like the company is issuing out-of-contract bills and then revoking them after the end of the quarter. 

Eze Castle Integration, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.