Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Electronic Development

Sensata Technologies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Development.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of 2021 I purchased three ME-MW-E network devices which connected my home inverters to Senesata servers (*********************) for the purpose of remote monitoring. In June of 2025 I noticed that on the monitoring site at the bottom of the page in small font the text "Sensata support of these products ends Dec 31, 2025." I have reached out to Sensata via phone and email muitiple times with no response. At no point at durring the purchase of these devices, durring the account creation or device setup was it commuicated to me that the web monitoring would be discontinued at any point in the future. Additionally the users manual makes no mention of a life cycle for the service.

    Business Response

    Date: 09/17/2025

    To Whom It May Concern:

     

    It is not our practice to publicly discuss the specifics of interactions with customers in a public forum.  However, there is public facing information available regarding the products discussed in the complaint. 

     

    First, it should be noted that our standard terms and conditions of sale provide a procedure for handling alleged warranty issues during the relevant warranty period.  Any claim regarding the product would need to be assessed against the warranty period and coverage.  We remain committed to keeping our contractual commitments.

     

    Second, certain product lines, including certain ************* products, were acquired by ********* (see press release from ********* here *********************************************************************).  Individuals seeking additional information on ************* related products after the sale should contact ********* regarding such products.  In particular, ********* may be able to provide additional information regarding the future of support for such products post sale.

     

    Best regards,

     

    Sensata Technologies

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have one of their products that is still under warranty it is a MS2000 serial number ********* that has failed and I have called and left messages with their Technical Support, Sales, General Product line no response I have emailed them at the same departments and still no *********** has been over 30 days and at least 5 voicemails, 4 emails without hearing anything.I really need help this product is what helps maintain power to our home in case of outages and cost around $2000.

    Customer Answer

    Date: 12/02/2024

    I have not heard from the business in response to my complaint.

    This has been the problem I have called them several times left VM, I have emailed them several times and different departments and I contacted them on LinkedIn and with LinkedIn I was told someone would contact me. Then I provided my work and pewrsonal email and never have heard from them.

    This is I feel not exceptable. 

    Thank you very much and I hope they will respond to you. 

Sensata Technologies, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.