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Business Profile

Dentist

Capron Park Dental, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This office does not send/print bills for insurance provider and payer of services. I can not pay a bill and prepare to pay services when there is no bill to review. Treatment and services are not done on paper so many adjustments are made that I the customer dont know what I am paying for. I have spoke to

    Business Response

    Date: 04/09/2024

    Thank you for the information regarding ****************. We are passionate about delivering first-class oral health care to our patients across Southern *********** and beyond and we are proud of our robust, many years long history, including through hundreds of unsolicited public accounts on a variety of platforms, of doing just that. If any patient is ever unhappy with the care or treatment they have received, we welcome the opportunity to discuss these concerns directly with the patient.

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are refusing to provide the records I need to get care at another Dental Practice. I am leaving the practice after they tried to bait and switch then fast talk me into care that I didn't need. I had planned 5 months before hand with at the time my dentist. That dentist then left the practice and while trying to get an emergency treated the new dentist tried fast talking me into doing ****s of dollars more of work. Because I have worked in the industry I called them out about it and then they quickly said they would continue as planned which seemed very shady and I still was about to do the treatment anyways. That was until they told me misinformation about my insurance policy and tried getting me to pay in full. At this point I have spent close to 4 weeks trying to get me records.

    Business Response

    Date: 12/05/2023

    We are responding to this complaint as it is an unfair description of events. Although we are restricted by HIPAA laws as to whether this person is a patient of our office or not, I can assure you that records are always sent within 30 days from a request that is required by law. 

    We did unfortunately have an associate move home to ********** to be closer to family which did require her patients to be seen by another doctor. I can assure you that all treatment recommended by our team is to help our patients meet their optimal oral health. We simply give our patients their options for treatment along with financial planning options in hopes that they will consider moving forward with their recommended treatment. To help offset our patients copayment amount, we offer a discount if the patient chooses to pay their copayment in full prior to their appointment. This discount is for both insurance and non insurance holding patients. A copayment is calculated based on the insurance coverage a patient may or may not have and the discount is deducted from the copayment should the patient choose to pay ahead of their scheduled appointment. 

    We appreciate the opportunity to respond to this unfair complaint against our business that has had an excellent long term standing within our community. Our goal is always to provide an outstanding patient experience to as many people in our community as possible. Thank you.

     

Capron Park Dental, PLLC is NOT a BBB Accredited Business.

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